Genesys Recording

[najwan]

I am deploying GIR and I installed all of the components related to single tenant deployment.
I dont see any files in the webdav store.

Any ideas how to do the troubleshooting i dont see anything relevant in RM and MCP logs.

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Regards,
Najwan.

[cavagnaro]

Check WS logs...follow installation guide, be sure the user you created for WebDav works and can create a file...

Enviado de meu E6633 usando Tapatalk

[najwan]

When browsing my webdav store in login using the webserver user.
As per the MCP logs i can find the below error:

2017-04-17 17:24:23.341 DBUG 00000000-00000000 7992 09900505 Session.cxx:66  Session::Session 000000001FD9F2F0
2017-04-17 17:24:23.341 DBUG 00000000-00000000 7992 06B00000 VRMRecorderSipSession.C:127 SetSession [000000001FED8E00] : [000000001FD9F2F0]
2017-04-17 17:24:23.341 DBUG 00000000-00000000 7992 06B00000 VRMRecorderSipSession.C:113 Session [000000001FED8E00] initialized
2017-04-17 17:24:23.341 DBUG 00000000-00000000 7992 06B00000 VRMRecorderSipSession.C:175 [000000001FED8E00] SendInvite in state "UNKNOWN"
2017-04-17 17:24:23.341 DBUG 00000000-00000000 6768 0B100000 MPCConnection.cxx:2074 MPCConnection::DisconnectRoute nLogID=0075018F-1000652F nConnID=10000042 ControlSinkID=30000043
2017-04-17 17:24:23.341 DBUG 00000000-00000000 6768 0B100000 MPCConference.cxx:1273 MPCConference::GetFCRSink nConfID=30000043
2017-04-17 17:24:23.341 DBUG 00000000-00000000 7992 09900505 Session.cxx:1294  Session::SendInvite 000000001FD9F2F0
2017-04-17 17:24:23.341 DBUG 00000000-00000000 6768 0B100000 MPCConference.cxx:1250 MPCConference::GetSinks nConfID=30000043 pRoute=000000001FD04100 ControlSinkID=30000043
2017-04-17 17:24:23.341 DBUG 00000000-00000000 7992 09900505 Session.cxx:1057  Session::SendRequest 000000001FD9F2F0
2017-04-17 17:24:23.341 DBUG 0075018F-1000652F 6768 0B100000 MPCConnection.cxx:2421 MPCConnection::SetServiceUsed - nServiceUsed=3
2017-04-17 17:24:23.341 DBUG 0075018F-1000652F 6768 02100000 CMCDRHelper.C:254 CMCDRHelper::SetServiceUsed - nService=MSRREC (3)
2017-04-17 17:24:23.341 DBUG 00000000-00000000 6768 0B100000 MPCControlObject.cxx:416 MPCControlObject::UnregisterSinkHelper LogID=0075018F-1000652F ObjectID=10000042 OperatorID=00010003 SinkID=0001000E pRoute=1FD04100
2017-04-17 17:24:23.341 DBUG 00000000-00000000 6768 0B100000 MPCControlObject.cxx:416 MPCControlObject::UnregisterSinkHelper LogID=0075018F-1000652F ObjectID=10000042 OperatorID=00010003 SinkID=00010007 pRoute=1FD04100
2017-04-17 17:24:23.342 DBUG 0075018F-1000652F 6768 0B100000 MPCConnection.cxx:3008 MPCConnection::ModifyRTPSessions - Modifying nCount=[0]
2017-04-17 17:24:23.342 DBUG 0075018F-1000652F 6768 0B200000 MPCRTPSession.cxx:303 MPCRTPSession::Modify nRTP=[1]
2017-04-17 17:24:23.342 DBUG 00000000-00000000 7992 08500000 VGSIPTransportMgr.cxx:643 DetermineResponseDestination nResult -101
2017-04-17 17:24:23.342 DBUG 00000000-00000000 7992 08500000 VGSIPTransaction.cxx:733 VGSIPTransaction::NotifyTransactionError, nError -101
2017-04-17 17:24:23.342 DBUG 00000000-00000000 7992 08500000 VGSIPUserAgent.cxx:2545 VGSIPUserAgent::NotifyTransactionError nError -101
2017-04-17 17:24:23.342 DBUG 00000000-00000000 7992 09900505 Session.cxx:907  Session::VGSIPNotifyError 000000001FD9F2F0
2017-04-17 17:24:23.342 DBUG 0075018F-1000652F 6768 0B200000 MPCRTPSession.cxx:446 MPCRTPSession::Modify - bStreamCreated=[false], bModified=[true]
2017-04-17 17:24:23.342 DBUG 00000000-00000000 7992 09900505 Session.cxx:988  Dialog error 000000001FD9F2F0
2017-04-17 17:24:23.342 DBUG 0_268435522 7992 06B00000 VRMRecorderSipSession.C:531 NotifyError [000000001FED8E00]
2017-04-17 17:24:23.342 DBUG 00000000-00000000 7992 09900505 Session.cxx:1091  000000001FD9F2F0 UA SendRequest returned [-1101]
2017-04-17T17:24:23.342 Trc 20001 INFO 00000000-00000000 7992 0990040C  Session::SendRequest 000000001FD9F2F0 SIP-CallID: []; SendRequest(1) for <SIP method> Failed[-1] Session state: 21
2017-04-17 17:24:23.342 DBUG 00000000-00000000 7992 09900505 Session.cxx:1314  Session::SendReInvite 000000001FD9F2F0 SIP message send failed.
2017-04-17T17:24:23.342 Std 24439 EROR 0_268435522 7992 06B007F2 Session [000000001FED8E00] Error: Failed to send INVITE.
2017-04-17 17:24:23.343 DBUG 0075018F-1000652F 6768 0B200000 MPCRTPSession.cxx:452 MPCRTPSession::Modify - nIndex=[0], strMediaDesc=[RTPMEDIADESC =
m_nMediaType=[audio]
m_nDirection=[sendrecv]
m_saLocalRTP=[192.168.1.76:20006]
m_listSaRemoteRTPs=[192.168.1.4:9004,]
m_strMLineValue=[audio 9004 RTP/AVP 0 101]
m_bActivated=[true]
m_bIsPLIFBMessage=[false]
m_listFormat[m_nFormat=[2], m_MediaInfo=[], m_nClockRate=[8000], m_nTXRate=[20], m_cTxPayload=[0], m_cRxPayload=[0], m_strVideoProperties=[]
m_nFormat=[30], m_MediaInfo=[], m_nClockRate=[8000], m_nTXRate=[20], m_cTxPayload=[101], m_cRxPayload=[101], m_strVideoProperties=[]
]]
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCConference.cxx:826 MPCConference::ConnectRoute nConfID=30000043 pRoute=000000001FD093F0 ControlSinkID=10000042
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCConnection.cxx:2336 MPCConnection::GetSinks nLogID=0075018F-1000652F nConnID=10000042 ControlSourceID=30000043
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCConnection.cxx:2349 MPCConnection::GetSink - Sinks.size()=[1]
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCConnection.cxx:2361 MPCConnection::GetFCRSink nLogID=0075018F-1000652F nConnID=10000042
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCControlObject.cxx:333 MPCControlObject::RegisterSinkHelper LogID= ObjectID=30000043 OperatorID=00010012 SinkID=00010002
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCConnection.cxx:1864 MPCConnection::ConnectRoute nLogID=0075018F-1000652F nConnID=10000042 ControlSinkID=30000043
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCConference.cxx:1273 MPCConference::GetFCRSink nConfID=30000043
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCConference.cxx:1250 MPCConference::GetSinks nConfID=30000043 pRoute=000000001FD04100 ControlSinkID=30000043
2017-04-17 17:24:23.343 DBUG 0075018F-1000652F 6768 0B100000 MPCConnection.cxx:2421 MPCConnection::SetServiceUsed - nServiceUsed=3
2017-04-17 17:24:23.343 DBUG 0075018F-1000652F 6768 02100000 CMCDRHelper.C:254 CMCDRHelper::SetServiceUsed - nService=MSRREC (3)
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCControlObject.cxx:333 MPCControlObject::RegisterSinkHelper LogID=0075018F-1000652F ObjectID=10000042 OperatorID=00010003 SinkID=0001000E
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCControlObject.cxx:333 MPCControlObject::RegisterSinkHelper LogID=0075018F-1000652F ObjectID=10000042 OperatorID=00010003 SinkID=00010007
2017-04-17 17:24:23.343 DBUG 0075018F-1000652F 6768 0B100000 MPCConnection.cxx:3129 MPCConnection::ModifyRTPSessions - nRet=[0]
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 0B100000 MPCConnection.cxx:1110 RTP Addr: 192.168.1.76 20006; PTIME: Rx(0) Tx(0), TxRate(20)
2017-04-17 17:24:23.343 DBUG 00000000-00000000 6768 08500000 VGRTPTypes.cxx:1710 RTPMediaDescListToVGSdp


Please advise why it is failing to send invite  message

[cavagnaro]

Check connection between your SIP Server and MCP...seems something is either blocking SIP Server ports or you didn't configure the integration correctly.