" /> Genesys Alarms - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: Genesys Alarms  (Read 1951 times)

Offline raza990

  • Full Member
  • ***
  • Posts: 214
  • Karma: 5
Genesys Alarms
« on: April 25, 2017, 04:15:10 AM »
Advertisement
Hi All,

We are going to configure Genesys alarms, but we need the list of Critical and Major alarms event ID's which can help us in covering all alarms and to be notified immediately via email reaction script. Please give recommendations on critical and major event ID's.
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: Genesys Alarms
« Reply #1 on: April 25, 2017, 04:48:41 AM »
Check the LMS file on each component to know the range of message ids and message purposes.
Logged

Offline raza990

  • Full Member
  • ***
  • Posts: 214
  • Karma: 5
Re: Genesys Alarms
« Reply #2 on: April 25, 2017, 05:13:02 AM »
Hi Kubug,

I know about LMS file, but I need recommended event id's which you think should configure for alarms.

Its like sharing your experience  ;)
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: Genesys Alarms
« Reply #3 on: April 25, 2017, 08:29:15 AM »
So,just use the messages with appropriate log level to se what happening. You can easily remove alarms which will be not useful for you.
Logged
Pages: [1]   Go Up
« previous next »