Agent logoff authorization

[Gautham]

Hi friends,

Kindly let me know how to remove or reduce the Agent logoff authorization.

Current setting is taking 30 seconds to logoff. 

Kindly help me

Thanks,
Gowthaman G

[cavagnaro]

What? Maybe you are using OCS? If so it is normal, it is what OCS takes to remove the agent from already dialed records in Predictive mode.

[Gautham]

[quote author=cavagnaro link=topic=10385.msg47130#msg47130 date=1496673669]
What? Maybe you are using OCS? If so it is normal, it is what OCS takes to remove the agent from already dialed records in Predictive mode.
[/quote]

ya, we are using OCS. We cannot do anything to customize this?

[cavagnaro]

Read about the feature on OCS guides.
Don't think you can reduce the time as is what OCS takes to release. Maybe do a normal logoff and avoid calling the OCS logoff? Not sure if native at WDE.

Enviado de meu E6633 usando Tapatalk

[caractacus]

[quote author=Gautham link=topic=10385.msg47131#msg47131 date=1496675699]
[quote author=cavagnaro link=topic=10385.msg47130#msg47130 date=1496673669]
What? Maybe you are using OCS? If so it is normal, it is what OCS takes to remove the agent from already dialed records in Predictive mode.
[/quote]

ya, we are using OCS. We cannot do anything to customize this?
[/quote]


The time is dictated by one of the OCS timeout options, call_wait_connected_timeout I think,  check in the outbound reference manual under 'smart logout', that will confirm which one.

[Gautham]

It is working .tx