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Offline PFCCWA

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Adding Variables to IRD Routing Alarm Message
« on: June 06, 2017, 12:29:19 PM »
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Hello,

I have created a routing alarm in IRD Routing strategy but want to include variables/attached data from the call (such as connid).
At the moment the alarm will generate a simple text as below URS log shows:

13:04:20.849 Std 22001 Genesys Routing Alarm Test Var_ConnID

In IRD, the configuration is as follows:
alarm number=22001
alarm message=Genesys Routing Alarm Test Var_ConnID

My thought was adding 'Var_ConnID' would generate the actual connid in the logs and alarm itself (Var_ConnID being a variable in the strategy).  maybe there are characters that need to define the variable?

thanks,

Offline René

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Re: Adding Variables to IRD Routing Alarm Message
« Reply #1 on: June 06, 2017, 03:22:49 PM »
Alarm[22001,Cat['Genesys Routing Alarm Test ',Var_ConnID]]

Offline Kubig

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Re: Adding Variables to IRD Routing Alarm Message
« Reply #2 on: June 06, 2017, 03:33:41 PM »
You can add custom text by concating the alarm message text.

;) Just see that René had same idea as me...

Offline PFCCWA

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Re: Adding Variables to IRD Routing Alarm Message
« Reply #3 on: June 06, 2017, 03:43:56 PM »
[quote author=René link=topic=10390.msg47147#msg47147 date=1496762569]
Alarm[22001,Cat['Genesys Routing Alarm Test ',Var_ConnID]]
[/quote]

Worked like a charm, thanks for your help.