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Offline bullet

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What is caller id support in Genesys outbound?
« on: June 13, 2017, 12:17:42 PM »
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What is caller id support in Genesys outbound contact??? ???
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Offline cavagnaro

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Re: What is caller id support in Genesys outbound?
« Reply #1 on: June 13, 2017, 04:18:56 PM »
Caller ID is the Identification of your caller ANI. OCS supports it :D
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Offline n3vek7

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Re: What is caller id support in Genesys outbound?
« Reply #2 on: June 14, 2017, 09:08:25 AM »
If you're talking about the displayed caller id from your campaign, look for CPNDigit options. It can be set at multiple level (application, calling list, etc.)
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Offline vmc

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Re: What is caller id support in Genesys outbound?
« Reply #3 on: June 14, 2017, 09:39:31 AM »
Also dictated by your carrier/provider

Sent from my Redmi Note 3 using Tapatalk

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Offline abudwill

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Re: What is caller id support in Genesys outbound?
« Reply #4 on: September 08, 2017, 08:44:19 PM »
I know this is an older thread - this can also be configured on a record by record basis in the calling list by utilizing advanced treatments.  I believe there is some sample OCS SCXML code that is installed with OCS that demonstrates this.
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