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Offline Peter Parker

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Can't edit scenarios ABC Simple BP in IRD
« on: June 22, 2017, 04:39:58 AM »
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Hi experts,  ;D

I'm editing scenarios ABC Simple BP in IRD, while I'm editing it, I want to add an Agent Group in E-mail distribution, but I can't do that. Please help me!  :(

https://ibb.co/d9tCf5

Offline Kubig

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Re: Can't edit scenarios ABC Simple BP in IRD
« Reply #1 on: June 22, 2017, 04:48:52 AM »
This has to be modified on strategy level,not the business process.

Offline Peter Parker

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Re: Can't edit scenarios ABC Simple BP in IRD
« Reply #2 on: June 22, 2017, 06:30:32 AM »
Hi Kubig,

Can you please explain more detail?

Offline Kubig

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Re: Can't edit scenarios ABC Simple BP in IRD
« Reply #3 on: June 22, 2017, 09:04:11 AM »
What is not clear? You have to just modify the strategy, not the BP itself - follow the documentation in case you are lost.

Offline Peter Parker

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Re: Can't edit scenarios ABC Simple BP in IRD
« Reply #4 on: June 22, 2017, 09:49:04 AM »
Hi Kubig,

I cleared this. Thanks for support me  ;D