Author Topic: Button send off Chat on Interaction be hidden (Read 3144 times)

Peter Parker · « **on:** June 26, 2017, 08:43:08 AM »

Hi guys,

I have been setting Chat Server 8.5 for my lab, while Agent receiving message from web API, button send off Chat on Interaction be hidden, I have been following Workspace Desktop Edition Deployment Guide 8.5 as well as check Chat Options in which.
I can't find option to enable button send on Interaction Workspace. Is there anyone who can help me give me a few ideas to fix this?
Thank everyone so much!

Log as well as screen-host as below:
https://ibb.co/dso37k

[code]2017-06-26T15:22:30.773 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2300 for intx=00007aCMUXUJ004V. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:22:30.773 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2300 for intx=00007aCMUXUJ004V. Could not process request: interaction with specified id was not found
2017-06-26T15:22:30.773 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2300 ... succeeded
2017-06-26T15:22:32.785 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2301 for intx=00005aCMF6QG006R. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:22:32.785 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2301 for intx=00005aCMF6QG006R. Could not process request: interaction with specified id was not found
2017-06-26T15:22:32.785 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2301 ... succeeded
2017-06-26T15:22:32.785 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2302 for intx=00007aCMUXUJ004X. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:22:32.785 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2302 for intx=00007aCMUXUJ004X. Could not process request: interaction with specified id was not found
2017-06-26T15:22:32.785 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2302 ... succeeded
2017-06-26T15:22:48.885 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2303 for intx=00007aCMUXUJ004V. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:22:48.885 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2303 for intx=00007aCMUXUJ004V. Could not process request: interaction with specified id was not found
2017-06-26T15:22:48.885 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2303 ... succeeded
2017-06-26T15:22:50.897 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2304 for intx=00005aCMF6QG006R. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:22:50.897 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2304 for intx=00005aCMF6QG006R. Could not process request: interaction with specified id was not found
2017-06-26T15:22:50.897 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2304 ... succeeded
2017-06-26T15:22:50.897 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2305 for intx=00007aCMUXUJ004X. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:22:50.897 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2305 for intx=00007aCMUXUJ004X. Could not process request: interaction with specified id was not found
2017-06-26T15:22:50.897 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2305 ... succeeded
2017-06-26T15:23:06.997 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2306 for intx=00007aCMUXUJ004V. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:06.997 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2306 for intx=00007aCMUXUJ004V. Could not process request: interaction with specified id was not found
2017-06-26T15:23:06.997 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2306 ... succeeded
2017-06-26T15:23:09.009 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2307 for intx=00005aCMF6QG006R. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:09.009 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2307 for intx=00005aCMF6QG006R. Could not process request: interaction with specified id was not found
2017-06-26T15:23:09.009 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2307 ... succeeded
2017-06-26T15:23:09.009 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2308 for intx=00007aCMUXUJ004X. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:09.009 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2308 for intx=00007aCMUXUJ004X. Could not process request: interaction with specified id was not found
2017-06-26T15:23:09.009 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2308 ... succeeded
2017-06-26T15:23:17.308 Trc 59201 new connection created with conn_id=664:2 (type=UNKNOWN, port=8778)
2017-06-26T15:23:17.308 Trc 59220 input (data received) from conn_id=664:2 (type=FLEX): flex requestLogin
refId '1'
userNick 'PeterP'
timeZoneOffset '420'
clientVersion '102'
userData=<output is suppressed>
2017-06-26T15:23:17.308 Trc 59230 data: FLEX user uid=00EC5950C4750000 was created on conn_id=664:2, nickname=PeterP (current flex users=1)
2017-06-26T15:23:17.308 Trc 59221 output (data sent) for conn_id=664:2+ : flex eventStatus (info)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
occurAt '2017-06-26T08:23:17Z'
requestResult 'SUCCESS'
2017-06-26T15:23:17.308 Trc 59220 input (data received) from conn_id=664:2 (type=FLEX): flex requestJoin
refId '2'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
queueKey 'Environment:default'
subject ''
2017-06-26T15:23:17.308 Trc 59248 queue key Environment:default was resolved as endpoint to queue={Chat inbound queue} and tenant id=1
2017-06-26T15:23:17.308 Trc 59241 data: session with sid=00EC5950C4750001 was created with refid=2 (current sessions=1)
2017-06-26T15:23:17.308 Int 59255 data: user uid=00EC5950C4750000 connected to session with sid=00EC5950C4750001 and intx=
2017-06-26T15:23:17.308 Int 59443 UCS: sending request {Create} for sid=00EC5950C4750001 with cs_refid=1 (attempt 1). Parameters:
Subject [unicode] = [null pointer]
CreatorId [int] = 236
TenantId [int] = 1
ExternalId [str] = "00EC5950C4750001"
StartDate [str] = "2017-06-26T08:23:17Z"
TimeZone [int] = 420
IdentifyCreateContact [int] = 3
MediaType [str] = "chat"
Userdata:
EmailAddress [unicode] = [null pointer]
FirstName [unicode] = L"Peter"
IdentifyCreateContact [unicode] = L"3"
LastName [unicode] = L"Parker"
MediaType [unicode] = L"chat"
2017-06-26T15:23:17.324 Int 59448 UCS: reply is OK for {Create} with cs_refid=1 for intx=00007aCMUXUJ0050. UserData:
MediaType [str] = "chat"
IdentifyCreateContact [str] = "3"
EmailAddress [str] = [empty]
FirstName [str] = "Peter"
LastName [str] = "Parker"
2017-06-26T15:23:17.324 Int 59242 data: session with sid=00EC5950C4750001 was activated as intx=00007aCMUXUJ0050
2017-06-26T15:23:17.324 Int 59412 InS: sent request {submit} for intx=00007aCMUXUJ0050 with we_refid=2.
Queue = "Chat inbound queue"
MediaType = chat
TenantId = 1
UserData:
IdentifyCreateContact [str] = "3"
EmailAddress [str] = [empty]
FirstName [str] = "Peter"
LastName [str] = "Parker"
ChatServerHost [str] = "hcmors01"
ChatServerPort [str] = "4800"
ChatServerDBID [str] = "236"
ChatServerAppName [str] = "e_chat_srv"
2017-06-26T15:23:17.340 Int 59415 InS: received event {event_ack} with we_refid=2 for intx=00007aCMUXUJ0050
2017-06-26T15:23:17.340 Trc 59425 interaction: initialization (submit) for intx=00007aCMUXUJ0050 succeeded (requested by uid=00EC5950C4750000).
2017-06-26T15:23:17.340 Trc 59221 output (data sent) for conn_id=664:2+ : flex eventStatus (info)
refId '2'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
occurAt '2017-06-26T08:23:17Z'
requestResult 'SUCCESS'
partyId '1'
flexTranscript={sessionId='00007aCMUXUJ0050', startAt='2017-06-26T08:23:17Z', lastPosition='1'}
CONNECT: sc='0', ei='1', nk='PeterP', ut='CLIENT', pd='1'
2017-06-26T15:23:17.340 Trc 59202 connection was closed for conn_id=664:2 (type=FLEX, port=8778)
2017-06-26T15:23:20.881 Trc 59201 new connection created with conn_id=672:3 (type=UNKNOWN, port=8778)
2017-06-26T15:23:20.896 Trc 59220 input (data received) from conn_id=672:3 (type=FLEX): flex requestRefresh (notify)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
fromPosition '2'
noticeType 'USER_TYPING_ON'
noticeText ''
2017-06-26T15:23:20.896 Trc 59221 output (data sent) for conn_id=672:3+ : flex eventStatus (info)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
occurAt '2017-06-26T08:23:20Z'
requestResult 'SUCCESS'
partyId '1'
flexTranscript={sessionId='00007aCMUXUJ0050', startAt='2017-06-26T08:23:17Z', lastPosition='2'}
NOTICE: sc='3', ei='2', nk='PeterP', ut='CLIENT', pd='1', nt='USER_TYPING_ON', nx=''
2017-06-26T15:23:20.896 Trc 59202 connection was closed for conn_id=672:3 (type=FLEX, port=8778)
2017-06-26T15:23:21.084 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2309 for intx=00007aCMUXUJ0050. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:21.084 Int 59463 ESP: processing request {Message} from conn_id=656:1 with esp_refid=2309 for intx=00007aCMUXUJ0050 with parameters:
Nickname = Peter Parker
Visibility = ALL
MessageText = ****
2017-06-26T15:23:21.084 Trc 59231 data: ESP user uid=00EC5950C4790002 was created on conn_id=656:1, type=EXTERNAL, nickname=Peter Parker
2017-06-26T15:23:21.084 Int 59255 data: user uid=00EC5950C4790002 connected to session with sid=00EC5950C4750001 and intx=00007aCMUXUJ0050
2017-06-26T15:23:21.084 Trc 59464 ESP: sending reply for conn_id=656:1 with esp_refid=2309 ... succeeded
2017-06-26T15:23:25.110 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2310 for intx=00007aCMUXUJ004V. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:25.110 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2310 for intx=00007aCMUXUJ004V. Could not process request: interaction with specified id was not found
2017-06-26T15:23:25.110 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2310 ... succeeded
2017-06-26T15:23:25.952 Trc 59201 new connection created with conn_id=680:4 (type=UNKNOWN, port=8778)
2017-06-26T15:23:25.952 Trc 59220 input (data received) from conn_id=680:4 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=3
2017-06-26T15:23:25.952 Trc 59221 output (data sent) for conn_id=680:4+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=4, flexTranscript:
CONNECT: sc='4', ei='3', nk='Peter Parker', ut='EXTERNAL', pd='2'
MESSAGE: sc='4', ei='4', nk='Peter Parker', ut='EXTERNAL', pd='2', tx='' [truncated from size (bytes) = 41]
2017-06-26T15:23:25.952 Trc 59202 connection was closed for conn_id=680:4 (type=FLEX, port=8778)
2017-06-26T15:23:27.123 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2311 for intx=00005aCMF6QG006R. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:27.123 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2311 for intx=00005aCMF6QG006R. Could not process request: interaction with specified id was not found
2017-06-26T15:23:27.123 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2311 ... succeeded
2017-06-26T15:23:27.123 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2312 for intx=00007aCMUXUJ004X. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:27.123 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2312 for intx=00007aCMUXUJ004X. Could not process request: interaction with specified id was not found
2017-06-26T15:23:27.123 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2312 ... succeeded
2017-06-26T15:23:28.714 Trc 59201 new connection created with conn_id=684:5 (type=UNKNOWN, port=8778)
2017-06-26T15:23:28.714 Trc 59220 input (data received) from conn_id=684:5 (type=FLEX): flex requestRefresh (message)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
fromPosition '5'
treatAs 'NORMAL'
msgType 'text'
msgText '' [truncated from size (bytes) = 27]
2017-06-26T15:23:28.714 Trc 59221 output (data sent) for conn_id=684:5+ : flex eventStatus (info)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
occurAt '2017-06-26T08:23:28Z'
requestResult 'SUCCESS'
partyId '1'
flexTranscript={sessionId='00007aCMUXUJ0050', startAt='2017-06-26T08:23:17Z', lastPosition='5'}
MESSAGE: sc='11', ei='5', nk='PeterP', ut='CLIENT', pd='1', tp='text', tx='' [truncated from size (bytes) = 27]
2017-06-26T15:23:28.730 Trc 59202 connection was closed for conn_id=684:5 (type=FLEX, port=8778)
2017-06-26T15:23:33.800 Trc 59201 new connection created with conn_id=688:6 (type=UNKNOWN, port=8778)
2017-06-26T15:23:33.800 Trc 59220 input (data received) from conn_id=688:6 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=6
2017-06-26T15:23:33.800 Trc 59221 output (data sent) for conn_id=688:6+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=5
2017-06-26T15:23:33.800 Trc 59202 connection was closed for conn_id=688:6 (type=FLEX, port=8778)
2017-06-26T15:23:35.172 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2313 for intx=00006aCMQ678000W. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:35.172 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2313 for intx=00006aCMQ678000W. Could not process request: interaction with specified id was not found
2017-06-26T15:23:35.172 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2313 ... succeeded
2017-06-26T15:23:39.182 Trc 59201 new connection created with conn_id=692:7 (type=UNKNOWN, port=8778)
2017-06-26T15:23:39.182 Trc 59220 input (data received) from conn_id=692:7 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=6
2017-06-26T15:23:39.182 Trc 59221 output (data sent) for conn_id=692:7+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=5
2017-06-26T15:23:39.182 Trc 59202 connection was closed for conn_id=692:7 (type=FLEX, port=8778)
2017-06-26T15:23:39.197 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2314 for intx=00007aCMUXUJ0050. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:39.197 Int 59463 ESP: processing request {Message} from conn_id=656:1 with esp_refid=2314 for intx=00007aCMUXUJ0050 with parameters:
Nickname = Peter Parker
Visibility = ALL
MessageText = ****
2017-06-26T15:23:39.197 Trc 59464 ESP: sending reply for conn_id=656:1 with esp_refid=2314 ... succeeded
2017-06-26T15:23:43.222 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2315 for intx=00005aCMF6QG006R. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:43.222 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2315 for intx=00005aCMF6QG006R. Could not process request: interaction with specified id was not found
2017-06-26T15:23:43.222 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2315 ... succeeded
2017-06-26T15:23:43.222 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2316 for intx=00007aCMUXUJ004V. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:43.222 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2316 for intx=00007aCMUXUJ004V. Could not process request: interaction with specified id was not found
2017-06-26T15:23:43.222 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2316 ... succeeded
2017-06-26T15:23:44.252 Trc 59201 new connection created with conn_id=688:8 (type=UNKNOWN, port=8778)
2017-06-26T15:23:44.252 Trc 59220 input (data received) from conn_id=688:8 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=6
2017-06-26T15:23:44.252 Trc 59221 output (data sent) for conn_id=688:8+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=6, flexTranscript:
MESSAGE: sc='22', ei='6', nk='Peter Parker', ut='EXTERNAL', pd='2', tx='' [truncated from size (bytes) = 41]
2017-06-26T15:23:44.252 Trc 59202 connection was closed for conn_id=688:8 (type=FLEX, port=8778)
2017-06-26T15:23:45.234 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2317 for intx=00007aCMUXUJ004X. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:45.234 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2317 for intx=00007aCMUXUJ004X. Could not process request: interaction with specified id was not found
2017-06-26T15:23:45.234 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2317 ... succeeded
2017-06-26T15:23:47.122 Trc 59201 new connection created with conn_id=696:9 (type=UNKNOWN, port=8778)
2017-06-26T15:23:47.122 Trc 59220 input (data received) from conn_id=696:9 (type=FLEX): flex requestRefresh (notify)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
fromPosition '7'
noticeType 'USER_TYPING_ON'
noticeText ''
2017-06-26T15:23:47.122 Trc 59221 output (data sent) for conn_id=696:9+ : flex eventStatus (info)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
occurAt '2017-06-26T08:23:47Z'
requestResult 'SUCCESS'
partyId '1'
flexTranscript={sessionId='00007aCMUXUJ0050', startAt='2017-06-26T08:23:17Z', lastPosition='7'}
NOTICE: sc='30', ei='7', nk='PeterP', ut='CLIENT', pd='1', nt='USER_TYPING_ON', nx=''
2017-06-26T15:23:47.122 Trc 59202 connection was closed for conn_id=696:9 (type=FLEX, port=8778)
2017-06-26T15:23:52.161 Trc 59201 new connection created with conn_id=700:10 (type=UNKNOWN, port=8778)
2017-06-26T15:23:52.177 Trc 59220 input (data received) from conn_id=700:10 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=8
2017-06-26T15:23:52.177 Trc 59221 output (data sent) for conn_id=700:10+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=7
2017-06-26T15:23:52.177 Trc 59202 connection was closed for conn_id=700:10 (type=FLEX, port=8778)
2017-06-26T15:23:53.284 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2318 for intx=00006aCMQ678000W. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:53.284 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2318 for intx=00006aCMQ678000W. Could not process request: interaction with specified id was not found
2017-06-26T15:23:53.284 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2318 ... succeeded
2017-06-26T15:23:54.829 Trc 59201 new connection created with conn_id=704:11 (type=UNKNOWN, port=8778)
2017-06-26T15:23:54.829 Trc 59220 input (data received) from conn_id=704:11 (type=FLEX): flex requestRefresh (message)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
fromPosition '8'
treatAs 'NORMAL'
msgType 'text'
msgText '' [truncated from size (bytes) = 27]
2017-06-26T15:23:54.829 Trc 59221 output (data sent) for conn_id=704:11+ : flex eventStatus (info)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
occurAt '2017-06-26T08:23:54Z'
requestResult 'SUCCESS'
partyId '1'
flexTranscript={sessionId='00007aCMUXUJ0050', startAt='2017-06-26T08:23:17Z', lastPosition='8'}
MESSAGE: sc='37', ei='8', nk='PeterP', ut='CLIENT', pd='1', tp='text', tx='' [truncated from size (bytes) = 27]
2017-06-26T15:23:54.829 Trc 59202 connection was closed for conn_id=704:11 (type=FLEX, port=8778)
2017-06-26T15:23:57.310 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2319 for intx=00007aCMUXUJ0050. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:23:57.310 Int 59463 ESP: processing request {Message} from conn_id=656:1 with esp_refid=2319 for intx=00007aCMUXUJ0050 with parameters:
Nickname = Peter Parker
Visibility = ALL
MessageText = ****
2017-06-26T15:23:57.310 Trc 59464 ESP: sending reply for conn_id=656:1 with esp_refid=2319 ... succeeded
2017-06-26T15:23:59.884 Trc 59201 new connection created with conn_id=704:12 (type=UNKNOWN, port=8778)
2017-06-26T15:23:59.884 Trc 59220 input (data received) from conn_id=704:12 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=9
2017-06-26T15:23:59.884 Trc 59221 output (data sent) for conn_id=704:12+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=9, flexTranscript:
MESSAGE: sc='40', ei='9', nk='Peter Parker', ut='EXTERNAL', pd='2', tx='' [truncated from size (bytes) = 41]
2017-06-26T15:23:59.884 Trc 59202 connection was closed for conn_id=704:12 (type=FLEX, port=8778)
2017-06-26T15:24:01.335 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2320 for intx=00005aCMF6QG006R. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:01.335 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2320 for intx=00005aCMF6QG006R. Could not process request: interaction with specified id was not found
2017-06-26T15:24:01.335 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2320 ... succeeded
2017-06-26T15:24:01.335 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2321 for intx=00007aCMUXUJ004V. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:01.335 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2321 for intx=00007aCMUXUJ004V. Could not process request: interaction with specified id was not found
2017-06-26T15:24:01.335 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2321 ... succeeded
2017-06-26T15:24:03.347 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2322 for intx=00007aCMUXUJ004X. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:03.347 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2322 for intx=00007aCMUXUJ004X. Could not process request: interaction with specified id was not found
2017-06-26T15:24:03.347 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2322 ... succeeded
2017-06-26T15:24:04.954 Trc 59201 new connection created with conn_id=708:13 (type=UNKNOWN, port=8778)
2017-06-26T15:24:04.954 Trc 59220 input (data received) from conn_id=708:13 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=10
2017-06-26T15:24:04.954 Trc 59221 output (data sent) for conn_id=708:13+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=9
2017-06-26T15:24:04.954 Trc 59202 connection was closed for conn_id=708:13 (type=FLEX, port=8778)
2017-06-26T15:24:08.012 Trc 59201 new connection created with conn_id=708:14 (type=UNKNOWN, port=8778)
2017-06-26T15:24:08.028 Trc 59220 input (data received) from conn_id=708:14 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=10
2017-06-26T15:24:08.028 Trc 59221 output (data sent) for conn_id=708:14+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=9
2017-06-26T15:24:08.028 Trc 59202 connection was closed for conn_id=708:14 (type=FLEX, port=8778)
2017-06-26T15:24:10.321 Trc 59201 new connection created with conn_id=712:15 (type=UNKNOWN, port=8778)
2017-06-26T15:24:10.336 Trc 59220 input (data received) from conn_id=712:15 (type=FLEX): flex requestRefresh (notify)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
fromPosition '10'
noticeType 'USER_TYPING_ON'
noticeText ''
2017-06-26T15:24:10.336 Trc 59221 output (data sent) for conn_id=712:15+ : flex eventStatus (info)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
occurAt '2017-06-26T08:24:10Z'
requestResult 'SUCCESS'
partyId '1'
flexTranscript={sessionId='00007aCMUXUJ0050', startAt='2017-06-26T08:23:17Z', lastPosition='10'}
NOTICE: sc='53', ei='10', nk='PeterP', ut='CLIENT', pd='1', nt='USER_TYPING_ON', nx=''
2017-06-26T15:24:10.336 Trc 59202 connection was closed for conn_id=712:15 (type=FLEX, port=8778)
2017-06-26T15:24:11.397 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2323 for intx=00006aCMQ678000W. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:11.397 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2323 for intx=00006aCMQ678000W. Could not process request: interaction with specified id was not found
2017-06-26T15:24:11.397 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2323 ... succeeded
2017-06-26T15:24:15.391 Trc 59201 new connection created with conn_id=716:16 (type=UNKNOWN, port=8778)
2017-06-26T15:24:15.391 Trc 59220 input (data received) from conn_id=716:16 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=11
2017-06-26T15:24:15.391 Trc 59221 output (data sent) for conn_id=716:16+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=10
2017-06-26T15:24:15.391 Trc 59202 connection was closed for conn_id=716:16 (type=FLEX, port=8778)
2017-06-26T15:24:15.422 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2324 for intx=00007aCMUXUJ0050. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:15.422 Int 59463 ESP: processing request {Message} from conn_id=656:1 with esp_refid=2324 for intx=00007aCMUXUJ0050 with parameters:
Nickname = Peter Parker
Visibility = ALL
MessageText = ****
2017-06-26T15:24:15.422 Trc 59464 ESP: sending reply for conn_id=656:1 with esp_refid=2324 ... succeeded
2017-06-26T15:24:19.447 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2325 for intx=00007aCMUXUJ004V. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:19.447 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2325 for intx=00007aCMUXUJ004V. Could not process request: interaction with specified id was not found
2017-06-26T15:24:19.447 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2325 ... succeeded
2017-06-26T15:24:19.759 Trc 59201 new connection created with conn_id=712:17 (type=UNKNOWN, port=8778)
2017-06-26T15:24:19.759 Trc 59220 input (data received) from conn_id=712:17 (type=FLEX): flex requestRefresh (message)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
fromPosition '11'
treatAs 'NORMAL'
msgType 'text'
msgText '' [truncated from size (bytes) = 27]
2017-06-26T15:24:19.759 Trc 59221 output (data sent) for conn_id=712:17+ : flex eventStatus (info)
refId '1'
userId '00EC5950C4750000'
secureKey 'd479c341410dbea3'
occurAt '2017-06-26T08:24:19Z'
requestResult 'SUCCESS'
partyId '1'
flexTranscript={sessionId='00007aCMUXUJ0050', startAt='2017-06-26T08:23:17Z', lastPosition='12'}
MESSAGE: sc='58', ei='11', nk='Peter Parker', ut='EXTERNAL', pd='2', tx='' [truncated from size (bytes) = 41]
MESSAGE: sc='62', ei='12', nk='PeterP', ut='CLIENT', pd='1', tp='text', tx='' [truncated from size (bytes) = 27]
2017-06-26T15:24:19.759 Trc 59202 connection was closed for conn_id=712:17 (type=FLEX, port=8778)
2017-06-26T15:24:21.459 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2326 for intx=00007aCMUXUJ004X. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:21.459 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2326 for intx=00007aCMUXUJ004X. Could not process request: interaction with specified id was not found
2017-06-26T15:24:21.459 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2326 ... succeeded
2017-06-26T15:24:24.829 Trc 59201 new connection created with conn_id=716:18 (type=UNKNOWN, port=8778)
2017-06-26T15:24:24.829 Trc 59220 input (data received) from conn_id=716:18 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=13
2017-06-26T15:24:24.829 Trc 59221 output (data sent) for conn_id=716:18+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=12
2017-06-26T15:24:24.829 Trc 59202 connection was closed for conn_id=716:18 (type=FLEX, port=8778)
2017-06-26T15:24:29.509 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2327 for intx=00005aCMF6QG006R. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:29.509 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2327 for intx=00005aCMF6QG006R. Could not process request: interaction with specified id was not found
2017-06-26T15:24:29.509 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2327 ... succeeded
2017-06-26T15:24:29.915 Trc 59201 new connection created with conn_id=720:19 (type=UNKNOWN, port=8778)
2017-06-26T15:24:29.915 Trc 59220 input (data received) from conn_id=720:19 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=13
2017-06-26T15:24:29.915 Trc 59221 output (data sent) for conn_id=720:19+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=12
2017-06-26T15:24:29.915 Trc 59202 connection was closed for conn_id=720:19 (type=FLEX, port=8778)
2017-06-26T15:24:33.535 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2328 for intx=00007aCMUXUJ0050. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:33.535 Int 59463 ESP: processing request {Message} from conn_id=656:1 with esp_refid=2328 for intx=00007aCMUXUJ0050 with parameters:
Nickname = Peter Parker
Visibility = ALL
MessageText = ****
2017-06-26T15:24:33.535 Trc 59464 ESP: sending reply for conn_id=656:1 with esp_refid=2328 ... succeeded
2017-06-26T15:24:34.970 Trc 59201 new connection created with conn_id=724:20 (type=UNKNOWN, port=8778)
2017-06-26T15:24:34.970 Trc 59220 input (data received) from conn_id=724:20 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=13
2017-06-26T15:24:34.970 Trc 59221 output (data sent) for conn_id=724:20+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=13, flexTranscript:
MESSAGE: sc='76', ei='13', nk='Peter Parker', ut='EXTERNAL', pd='2', tx='' [truncated from size (bytes) = 41]
2017-06-26T15:24:34.970 Trc 59202 connection was closed for conn_id=724:20 (type=FLEX, port=8778)
2017-06-26T15:24:37.560 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2329 for intx=00007aCMUXUJ004V. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:37.560 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2329 for intx=00007aCMUXUJ004V. Could not process request: interaction with specified id was not found
2017-06-26T15:24:37.560 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2329 ... succeeded
2017-06-26T15:24:39.572 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2330 for intx=00007aCMUXUJ004X. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:39.572 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2330 for intx=00007aCMUXUJ004X. Could not process request: interaction with specified id was not found
2017-06-26T15:24:39.572 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2330 ... succeeded
2017-06-26T15:24:40.040 Trc 59201 new connection created with conn_id=724:21 (type=UNKNOWN, port=8778)
2017-06-26T15:24:40.040 Trc 59220 input (data received) from conn_id=724:21 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=14
2017-06-26T15:24:40.040 Trc 59221 output (data sent) for conn_id=724:21+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=13
2017-06-26T15:24:40.040 Trc 59202 connection was closed for conn_id=724:21 (type=FLEX, port=8778)
2017-06-26T15:24:45.110 Trc 59201 new connection created with conn_id=728:22 (type=UNKNOWN, port=8778)
2017-06-26T15:24:45.110 Trc 59220 input (data received) from conn_id=728:22 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=14
2017-06-26T15:24:45.110 Trc 59221 output (data sent) for conn_id=728:22+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=13
2017-06-26T15:24:45.110 Trc 59202 connection was closed for conn_id=728:22 (type=FLEX, port=8778)
2017-06-26T15:24:47.622 Trc 59461 ESP: received request from conn_id=656:1 with esp_refid=2331 for intx=00005aCMF6QG006R. Content:
Version [str] = "1.0"
AppName [str] = "e_chat_srv"
Service [str] = "Chat"
Method [str] = "Message"
Parameters = [kvlist:]
MessageText [str] = ****
Nickname [str] = "Peter Parker"
2017-06-26T15:24:47.622 Trc 59462 ESP: failed to process request from conn_id=656:1 with esp_refid=2331 for intx=00005aCMF6QG006R. Could not process request: interaction with specified id was not found
2017-06-26T15:24:47.622 Trc 59464 ESP: sending error for conn_id=656:1 with esp_refid=2331 ... succeeded
2017-06-26T15:24:50.181 Trc 59201 new connection created with conn_id=732:23 (type=UNKNOWN, port=8778)
2017-06-26T15:24:50.181 Trc 59220 input (data received) from conn_id=732:23 (type=FLEX): flex requestRefresh (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, fromPosition=14
2017-06-26T15:24:50.196 Trc 59221 output (data sent) for conn_id=732:23+ : flex eventStatus (ping)
refId=1, userId=00EC5950C4750000, secureKey=d479c341410dbea3, sessionId=00007aCMUXUJ0050, lastPosition=13
2017-06-26T15:24:50.196 Trc 59202 connection was closed for conn_id=732:23 (type=FLEX, port=8778)
[/code]

Kubig · « **Reply #1 on:** June 26, 2017, 09:08:49 AM »

It seems the chat interaction is terminated as there is just option to mark done and no other options like transfer, conference, etc. Check the interaction status and flow and also the WDE roles configuration regarding chat interactions

Peter Parker · « **Reply #2 on:** June 26, 2017, 09:34:19 AM »

Hi,

For WDE roles configuration regarding chat interactions. Please check as below:

chat.attachment-download-timeout=20
chat.emojis-business-attribute=ChatEmojis
chat.emojis-business-attribute=ChatEmojis
chat.max-attachments-files=0
chat.max-attachments-size=0
chat.max-file-size=0
chat.new-message-bell=Sounds\bell.mp3|7|0
chat.nickname=$Agent.FullName$
chat.restricted-attachment-file-types=
chat.ringing-bell=Sounds\Ring.mp3|10|-1
chat.show-attachment-image-thumbnail=never
chat.typing-isenabled=true
chatserver.ip-version=auto
contact.history.media-filters=voice,email,chat,sms,workitem,webform,fax,vmail,twitter,facebook,trainingitem
display-format.chat-agent-name=$ChatAgent.Nickname$|$ChatAgent.FullName$|$ChatAgent.UserName$
display-format.chat-agent-name=$ChatAgent.Nickname$|$ChatAgent.FullName$|$ChatAgent.UserName$
display-format.chat-agent-name=$ChatAgent.Nickname$|$ChatAgent.FullName$|$ChatAgent.UserName$
display-format.chat-agent-name=$ChatAgent.Nickname$|$ChatAgent.FullName$|$ChatAgent.UserName$
interaction-management.filters=sup-filter-all-failed, sup-filter-all-escalation, sup-filter-all-this-hour, sup-filter-all-today, sup-filter-all-this-week, sup-filter-all-this-month, sup-filter-all-more1month, sup-filter-all-unassigned, sup-filter-chat, sup-filter-email-inb-queue, sup-filter-email-inb-wb, sup-filter-email-out-queue, sup-filter-email-out-wb, sup-filter-sms-inb-queue, sup-filter-sms-out-queue, sup-filter-facebook-inb-queue, sup-filter-facebook-out-queue, sup-filter-facebook-inb-wb, sup-filter-facebook-out-wb, sup-filter-twitter-inb-queue, sup-filter-twitter-out-queue, sup-filter-twitter-inb-wb, sup-filter-twitter-out-wb, sup-filter-webform-queue, sup-filter-webform-wb, sup-filter-webcallback-queue, sup-filter-webcallback-wb, sup-filter-fax-queue, sup-filter-fax-wb, sup-filter-survey-queue, sup-filter-survey-wb
intercommunication.chat.queue=Inter-Agent-Queue
keyboard.shortcut.interaction.chat.add-attachments=
kpi.displayed-kpis=KPI-InboundCalls,KPI-InternalCalls,KPI-RefusedCalls,KPI-TransferredCalls,KPI-OutboundCalls,KPI-InboundChats,KPI-InboundEmails,KPI-OutboundEmails,KPI-LoginTime,KPI-ReadyDuration,KPI-WrapDuration,KPI-TalkDuration,KPI-HoldDuration
login.chat.can-unactivate-channel=true
login.chat.is-auto-ready=false
spellchecker.chat.prompt-on-send=false
[KPI-InboundChats]
description=Total Number Inbound Chat (Last Hour)
filter=CHAT_MEDIA
long-description=The total number of inbound chat you handled
[sup-filter-chat]
category=Chat
condition=MediaType='chat'

Kubig · « **Reply #3 on:** June 26, 2017, 10:35:24 AM »

I was talking about roles, not the WDE configuration itself. Did you check the logs?

Peter Parker · « **Reply #4 on:** June 26, 2017, 11:23:08 AM »

Hi Kubig,

I have been configuring a roles Agent Can Use Chat, but it is nothing change, I'm encountering previous error
options are as below:

InteractionWorkspace.Voice.Monitoring.ShowSilentMonitoring
InteractionWorkspace.Voice.canUse
InteractionWorkspace.Voice.canTwoStepTransfer
InteractionWorkspace.Voice.canTwoStepConference
InteractionWorkspace.Voice.canSetInteractionDisposition
InteractionWorkspace.Voice.canSendDTMF
InteractionWorkspace.Voice.canReleaseCall
InteractionWorkspace.Voice.canRejectCall
InteractionWorkspace.Voice.canOneStepTransfer
InteractionWorkspace.Voice.canOneStepConference
InteractionWorkspace.Voice.canMakeEmergencyRecording
InteractionWorkspace.Voice.canMakeCall
InteractionWorkspace.Voice.canListenDisconnectReconnect
InteractionWorkspace.Voice.canHoldRetrieveCall
InteractionWorkspace.Voice.canForward
InteractionWorkspace.Voice.canDeleteFromConference
InteractionWorkspace.Voice.canAnswerCall
InteractionWorkspace.Chat.Monitoring.ShowSilentMonitoring
InteractionWorkspace.Chat.canUseEmojis
InteractionWorkspace.Chat.canUse
InteractionWorkspace.Chat.canTwoStepTransfer
InteractionWorkspace.Chat.canTwoStepConference
InteractionWorkspace.Chat.CanTransferFileFromStandardResponse
InteractionWorkspace.Chat.CanTransferFileFromFileSystem
InteractionWorkspace.Chat.canSetInteractionDisposition
InteractionWorkspace.Chat.canSaveAttachedFiles
InteractionWorkspace.Chat.canRelease
InteractionWorkspace.Chat.canPushUrl
InteractionWorkspace.Chat.canPreviewCustomerTyping
InteractionWorkspace.Chat.canOneStepTransfer
InteractionWorkspace.Chat.canOneStepConference
InteractionWorkspace.Chat.canDeclineChat

Kubig · « **Reply #5 on:** June 26, 2017, 11:33:15 AM »

Ok - as I said - check the interaction flow and status - all seems like the chat is terminated on agent level thus he was not able to send anything

Peter Parker · « **Reply #6 on:** June 26, 2017, 11:38:52 AM »

Hi Kubig,

Thank so much! Please wait for me feed back to you while I'm checking it as you recommend

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Author Topic: Button send off Chat on Interaction be hidden (Read 3144 times)

Peter Parker

Button send off Chat on Interaction be hidden

Kubig

Re: Button send off Chat on Interaction be hidden

Peter Parker

Re: Button send off Chat on Interaction be hidden

Kubig

Re: Button send off Chat on Interaction be hidden

Peter Parker

Re: Button send off Chat on Interaction be hidden

Kubig

Re: Button send off Chat on Interaction be hidden

Peter Parker

Re: Button send off Chat on Interaction be hidden