Contact Center Statistics not showing

[n3vek7]

Create a DN Group, add your VQs and in IWS/WDE, define a CC stats based on type QueueGroup.
Ex: [code]
[stat-cc-DEMO-Chat]
description=Nb waiting
object-id=DNGRP_DEMO_Chat
statistic-name=CurrNumberWaitingCalls
statistic-type=GroupQueues[/code]

[Jones]

Thank you, I will try this

[masgar]

Hi,

using the GroupQueues solution, I have only 1 row with the sum of all call waiting in all VQs. I need every agents see one row for each queue he has.

I have about 40 VQs but some agents have 3 others 2, others 5.

There is a way to use $Agent.LoginQueue$ instead the VQ@Switch ?

Thanks,
Max

[Jones]

https://docs.genesys.com/Documentation/IW/8.5.1/Dep/EnablingAgentstoViewKPIs