Activate WFM Web New Agent Interface (ARK / WFM-23593)

[CallCenterFun]

Hello all,

our Customer like to use the new introduced WFM agent interface called ark or arc (i'am not really sure).
We have installed all the new Komponent Versions but aber logging in as agent, i only get the old interface.
In the WFM Web release notes there is an really small entry that points out, that the new interface is included in WFMWeb in Version 8.5.205.07 and later (WFM-23593). But no more Info how to activate it.

Anyone using it already and can tell me how to active it?

Thanks in advance

[CallCenterFun]

Found it myself in the newest docs.

• Four new configuration options were added to WFM Web Options:
• [Functionality] InsertPaybackException
• [Functionality] NewAgent                              <------------ This does the Magic
• [Functionality] useRoleSecurity
• [AgentSchedule] LimitScheduleDetails

[cavagnaro]

Nice, thanks for sharing

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