Genesys Dialing Priorities

[WilanPL]

Hi everyone. At first sorry for my english.

I'm a new genesys users and administrator. I try to search forum but i didint find an answer. where can i change this priorities permanently? In every campaigns in OCM priorities is set:

Record Type                          Priority                    N records
General                                2                            2
Campaign Rescheduled        1                            2
Campaign CallBack              1                            2

when i change it in OCM it is only work until i didnt restart the campaigns.

Regards

[Kubig]

Try to set these options:

[list]
[li]default_campaigncallback_priority[/li]
[li]default_campaignrescheduled_priority[/li]
[li]default_general_priority[/li]
[/list]

These options must be configured in the Outbound section of the Application, Campaign or Campaign Group objects. Wherever these options are configured, they apply to Campaign Group objects.

Priorities set at the Campaign Group level have the most precedence while those set at the Application level have the least. In addition:

Values set at the Application level are applicable for all Campaign Groups.
Values set at the Campaign level should be applicable for all Campaign Groups created for the given Campaign.
The priorities set by the options are displayed as a grid in Genesys Administrator at Operations > Outbound Contact > Dialing Sessions > Priorities

[WilanPL]

Thanks for quick replay.

But still i dont know where i could change the value in "N records"?

and very important think: i use the OCM in version 8.1

[caractacus]

N_records as part of the value for the options that Kubig described.

The format of the value for those options is  1;1  where there first value is the record priority and the second value is N_records.

So you could set the options thus:

[Outbound]
default_general_priority 2;2
default_campaignrescheduled_priority 1;2
default_campaigncallback_priority 1;2

If you want them to apply for all campaign groups, set them at the OCS application level

[WilanPL]

ok so almost everything is clear.

But in Outbound Contact 8.1 Deployment Guide i dont see this options

[Kubig]

There are these options, I have copied them from documentation

[caractacus]

The options are a fairly new addition to OCS, though they were configurable globally in the OCM object previously.  They are documented in the current Outbound Deployment Guide on the Genesys Support site.  Are you using an out of date document?

[WilanPL]

yes i have latest documentation from the genesys website. I do not understand what is going on

[WilanPL]

ok.

I have Configuration Manager version: 8.1.300.12 and OCM version: 7.6.101.12.

i trying to find this option since yesterday and i cant

could anybody help me?

[Kubig]

en-OU-8.1.5-Dep-book.pdf - Page 15-16.

[WilanPL]

one more time, big thanks

i have a one more question: I added these options but they do not change in OCM. In addition, I have two campaigns that have different value in "priority" and "n records" but i dont see this value in Configuration Menager (There are no such functions at all)

[Kubig]

Do not use OCM at all as it is deprecated, use the GA (Genesys Administrator)

[WilanPL]

ok.

BIG big thanks. Everything is ok

[Dionysis]

Is there a specific reason you want to change this?  Be very careful changing these priorities, it can cause other issues you're not expecting.

It's very common to end up with a buffer of only Campaign Callbacks and Rescheduled Records which are not actually due to dial yet (especially using the default settings), meaning your OCS will not dial because from it's perspective, it has no data, even though you might have a list full of untouched records.

These priorities work in conjunction with the optimal and minimum buffer values in the campaign group, and the "n records" represents the number of records retrieved each time the buffer is filled.  So if you have a large number as the first priority and a small difference between optimal and minimum buffer sizes, you will only get the first priority records retrieved.  Which will lead to very slow dialling.

[WilanPL]

I try to explain this.

We have a calling list with dialing filter set: Start_Date >= 2017-07-17 order by attempt asc, Start_Date desc. Without changing the priority and N_records options as i mentioned before, dialing filter did not working properly.