Current Max time statistics in CCPulse

[anandapriyan]

Team,
Can we able to calculate the Current maxtime statistics in CCPulse [real-time] only for the specified hours. It seems for the Current statistics the time interval is not applicable. Kindly looking forward your suggestions.

[gen_den]

I think it's possible  but value will get reset after every hour.
In CCPulse , in Template wizard, select you statistics and change the interval type to onehour

[anandapriyan]

Thanks for your reply. But the time interval is not available for Current statistics. I need to calculate on the current state statistics. That is calculated to only on specified hours. Whether it is possible.?

[cavagnaro]

What you mean by "specified hours"?

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[anandapriyan]

Thanks for your reply. For example 9 am to 5 pm. But my question is whether the reset for the current max time statistics based on the time interval is possible in CCPulse ?.

[anandapriyan]

Team,

I have found the link for setting the shift timing statistics reset in CCPulse in our forum.
[b]http://www.sggu.com/smf/index.php/topic,3687.msg15742.html#msg15742[/b] .

And i got the solutions for shift timings based reset statistics in the growing time profile.

Shifts,Growing - (19:20+00:15) i.e. (At 19:20, the statistics will get reset).The statistics will get count after 19:20 (Consider for example as the[b] start time[/b])  and then it again be reset after 5 minutes (consider for example as the end time) as mentioned above.
But for the current statistics, in the document they have mentioned to set the reset based notification mode. But it can't be set. Other than the current statistics all other statistics are working good. Kindly need help for current statistics .

[Tambo]

surely you're looking for a total between 2 times (9-5) not current ??

current is now is it not?

[anandapriyan]

We need to Calculate current statistics during business hours only start time as 9:00 and end time as 5:00 . So only i mentioned as time interval. Kindly looking forward for your suggestions and whether it is possible to do so ?

[Tambo]

but that's not current, that's a total between 2 times

can you not use historical reporting with ccpulse?

[anandapriyan]

Thanks for your Help. Yes. We are using Realtime reporting in CCPulse. So whether it is not possible to apply the time interval for the Current statistics. And whether it is possible to calculate the statistics only from Monday to Friday in CCPulse or it is possible only in Historical CCPulse.

[cavagnaro]

Current is now, alive interactions, like in Queue, how many calls you have in queue right now??? Currently I have....
Another is to ask, how many calls in queue we had from 9 to 17 hours??? Or are we having, could be current (some) and others not (if you are at 16 hours, you will not have a CURRENT call from 9am).


Maybe your english/translation is the problem?

[anandapriyan]

[quote author=cavagnaro link=topic=10530.msg47840#msg47840 date=1501686713]
Current is now, alive interactions, like in Queue, how many calls you have in queue right now??? Currently I have....
Another is to ask, how many calls in queue we had from 9 to 17 hours??? Or are we having, could be current (some) and others not (if you are at 16 hours, you will not have a CURRENT call from 9am).


Maybe your english/translation is the problem?
[/quote]

Yes, Your are right. Sorry to confuse. We need to display duration of currently how many calls waiting the queue  (Current_Call_waiting_Duration_In_Queue). During on our Business hours only. So only i tried using time interval.

And if the call came at 9:01 am and waiting in the queue, And the waiting duration will starts. If it is still waiting in the queue at 16:00 hrs(4:00 pm) we can able to view the wait duration right ?.  looking forward for your suggestions

[Tambo]

but that is the view you should get in ccpulse

you will get the time in queue for that specific call, you will not get how long the second or third have been in queue, only the current one and how many are in queue.

for your example the call that came into queue at 09:01 and reaches the front of the queue (next to be answered) at 16:00 should show a queue time of 6:59:00

this should be the standard view in ccpulse.

[anandapriyan]

Yes you are correct. But We need to customize to display the current duration only during our business hours. And also whether it is possible to calculate statistics only during monday to friday. Kindly give your suggestions

[Tambo]

i'm sorry my friend, i don't understand !!!!

are you saying that your lines are open 24/7 but your business hours are 9-5 ??

can you please explain better as at this moment the out of the box stats and display from my point of view give you exactly what you are asking for??