Chat Server 8.5 widget

[cavagnaro]

Hi guys
Quick question, for chat Server 8.5 widget I understand GMS is mandatory, right?


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[Kubig]

Yes, the GMS is mandatory for chat session.

[vjicecool]

what is GMS?

Genesys media server

[cavagnaro]

Mobile Solution, a set of APIs ready to use for application development like Android and iOS

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[vjicecool]

Is Genesys Mobile service platform different from Mobile solution?

[eugene]

Cav, specifically it would be gms api v2 if i recall correctly.

[cavagnaro]

[quote author=vjicecool link=topic=10609.msg48179#msg48179 date=1505164563]
Is Genesys Mobile service platform different from Mobile solution?
[/quote]


A service is a part of a Platform.
So no. Belongs to. Check documentation site, it is well explained.

[cavagnaro]

[quote author=eugene link=topic=10609.msg48182#msg48182 date=1505187785]
Cav, specifically it would be gms api v2 if i recall correctly.
[/quote]


Thanks eugene, now reading twice the docs makes sense. I was reading chat server to GMS (confusing) but reading GMS to CHat Server has more references and makes much more sense.


Basically they moved Chat Server services to GMS so other platforms can use it more transparently and uses ChatServer app as just a parser.


Will install and let you know


Next step is to deploy the Widgets and strategies

[superman]

[quote author=cavagnaro link=topic=10609.msg48197#msg48197 date=1505228405]
[quote author=eugene link=topic=10609.msg48182#msg48182 date=1505187785]
Cav, specifically it would be gms api v2 if i recall correctly.
[/quote]


Thanks eugene, now reading twice the docs makes sense. I was reading chat server to GMS (confusing) but reading GMS to CHat Server has more references and makes much more sense.


Basically they moved Chat Server services to GMS so other platforms can use it more transparently and uses ChatServer app as just a parser.


Will install and let you know


Next step is to deploy the Widgets and strategies
[/quote]

You can extract the widgets/launcher.html page and run it from your desktop, no need to deploy eanywhere.
For the chat you need to create a service in GMS application using the api v2 options and structure
You can then access it by entering http://server:port/genesys/2/serviceName in the widgets page

[cavagnaro]

Thanks guys!
I am going to try this today


Thanks a lot for all the inputs

[eugene]

ping me if you run into issues, but should be pretty straightforward configuration.

i think the part that's going to make you think about is the required customization to the widget to meet your customer's requirement in the pre chat survey form since almost guaranteed that the OOB widget will not serve your needs.

fortunately the developer site has some really good article on customizing widgets.

https://developer.genesys.com/2017/09/15/genesys-widgets-customization-filling-registration-form-data-ii/

[cavagnaro]

Question on this...
Is it possible to chat with a script? Mean, like a composer app or IRD strategy?
Like:


Chat: Hello! Please enter your ID number
Customer: 123456
Chat: > URS > Does a WS request (http://server/req/123456)
        > URS > Attachs Result (Debt = 100)
Chat: You have a debt of 100 dollars.
Chat: Enter 1 for support, enter 2 for sales


Something like a Visual IVR...??

[Kubig]

Yes, you can add chat messages within your routing logic (URS or ORS)

[cavagnaro]

This is gold!


https://developer.genesys.com/2016/10/18/building-a-chatbot-part-1/

[Rutger]

[quote]https://developer.genesys.com/2016/10/18/building-a-chatbot-part-1/[/quote]

Interesting topic, we are using the new chat widget as well for 2 months.
We are a customer so unfortunately we don't have access to this develop link