Displaying all email history possible in IWS

[vjicecool]

I have a question

we are using IWS 8.1.4. using IWS can we display history of all interactions which are processed by all agents.

i see my history tab: which only displays interaction handled by me.

using contact tab we can search for a contact and get the history for that customer only. i am trying to find out whether its possible to display all interaction which happened so far in one one of the tabs so supervisor can search among that.

thanks

[catanirex]

Sounds like Interaction Search in Workspace Desktop Edition (WDE) 8.5