Display all Emails in IWS

[vjicecool]

Is it possible in IWS to display all email interactions occurred so far?

a supervisor wants to see all email interactions happened in the company to be displayed in the IWS as a list of some kind of display

we are using IWS 8.5.1 version

thanks in advance folks

[cavagnaro]

UCS? Interaction search.

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[vjicecool]

[quote author=cavagnaro link=topic=10699.msg48580#msg48580 date=1508436916]
UCS? Interaction search.

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[/quote]

Sorry i didn't understand you

IWS has connection to UCS, using iws i can search for contacts and previous messages
i am trying to find a method to display all email interactions happened in the company

[cavagnaro]

Yes, enable the interaction search on WDE in your role.


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[vjicecool]

[quote author=cavagnaro link=topic=10699.msg48583#msg48583 date=1508437119]
Yes, enable the interaction search on WDE in your role.


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[/quote]

for eservices we have two roles one for agent and one for supervisor
i see an option for interactionworkspace.contact.cansearchallinteraction
value = 1

but i don't see an option for display or an action to display

[Kubig]

There are two levels for searching for interactions:

[list type=decimal]
[li]Interaction search as Cav mentioned[/li]
[li]Interaction Queue management - there you can see interactions which are not currently routed to the agent and are in general on routing level[/li]
[/list]

[Jones]

Create filters for display in My Interaction Queues

Look for interaction-management.filters