Hi everybody,
Pls give me some advise for this Error.
Scenario:
1. We started the campaign (progressive).
2. OCS makes outbound calls, Customer take the call, and require that donotcall again then End Call
3. Agent tick Donotcall and Mark Done
4. Then got this Error msg: Cannot mark processed the outbound record: Record has already been processed
When i change 2 options in OCS Application as below, Agent will switch not Not Ready whenever Mark call Done:
[code]engaged_release_action = hard_not_ready
outbound_release_action = hard_not_ready[/code]
IWD logs:
[code]17-10-20 13:09:08.373 [ 33] INFO ound.OutboundCommand - SetCallResultOutboundRecordCommand
17-10-20 13:09:08.373 [ 33] DEBUG ound.OutboundCommand - SetCallResultOutboundRecordCommand : IsOutboundRecordReadOnly(found in command parameters) = false... go on
17-10-20 13:09:08.373 [ 33] DEBUG boundRecordViewModel - [.Outbound.] SetCallResult... CanSetCallResult is granted and selected value ( = ANSWER) is not the same as record value ( = UNKNOWN) so use it as call result.
17-10-20 13:09:08.373 [ 33] DEBUG boundRecordViewModel - [.Outbound.] SetCallResult... CallResult to set is NOT Unknown, set it to : ANSWER
17-10-20 13:09:08.373 [ 33] DEBUG boundRecordViewModel - [.Outbound.] SetCallResult... OutboundRecord.CallResult = ANSWER
17-10-20 13:09:08.374 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:RescheduleOutboundRecord Type:Genesyslab.Desktop.Modules.Outbound.Model.Interactions.RescheduleOutboundRecordCommand
17-10-20 13:09:08.374 [ 33] INFO ound.OutboundCommand - RescheduleOutboundRecordCommand
17-10-20 13:09:08.374 [ 33] DEBUG ound.OutboundCommand - RescheduleOutboundRecordCommand : DoNotCall = true... Do not reschedule!
17-10-20 13:09:08.374 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:UpdateRecordCommand Type:Genesyslab.Desktop.Modules.Outbound.Model.Interactions.UpdateOutboundRecordCommand
17-10-20 13:09:08.374 [ 33] INFO ound.OutboundCommand - UpdateOutboundRecordCommand.Execute
17-10-20 13:09:08.374 [ 33] DEBUG ound.OutboundCommand - UpdateOutboundRecordCommand : IsOutboundRecordReadOnly(found in command parameters) = false... go on
17-10-20 13:09:08.374 [ 33] DEBUG boundRecordViewModel - UpdateRecord
17-10-20 13:09:08.374 [ 33] DEBUG boundRecordViewModel - UpdateRecord... Do Not Call is true, so apply update on current record.
17-10-20 13:09:08.417 [.PCT.Invoker#6] DEBUG IWGMECallbackService - [.GMECallback.] EventHandlerTServerReceived... Ignoring event [EventACK]
17-10-20 13:09:08.417 [.PCT.Invoker#6] DEBUG .VoiceMail.VoiceMail - Event Received EventACK on Channel hc_sip01_pr
17-10-20 13:09:08.526 [ 33] DEBUG boundRecordViewModel - OutboundService.UpdateRecord ERROR: No call found for the record handle
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG ound.CampaignManager - [HandleCampaignEvent ERROR (RefId: 0)] Name = 247_outbound_test, Code = 112, Message = No call found for the record handle
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG IWGMECallbackService - [.GMECallback.] EventHandlerTServerReceived... Ignoring non-relevant UserEvent (doesn't have the necessary AttributeExtensions / AttributeUserData)
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG .VoiceMail.VoiceMail - Event Received EventUserEvent on Channel hc_sip01_pr
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG .VoiceMail.VoiceMail - Event EventUserEvent Received on Channel hc_sip01_pr
17-10-20 13:09:08.526 [.PCT.Invoker#6] DEBUG .VoiceMail.VoiceMail - End Event EventUserEvent Processing ...
17-10-20 13:09:08.526 [ 34] DEBUG nd.IWOutboundService - OutboundEventHandler
17-10-20 13:09:08.527 [ 34] DEBUG nd.IWOutboundService - OutboundEventHandler - Error
17-10-20 13:09:08.527 [ 34] ERROR nd.IWOutboundService - Error message received by OCS: No call found for the record handle
17-10-20 13:09:08.527 [ 33] DEBUG boundRecordViewModel - UpdateRecord... Do Not Call is true, Now call Do Not Call on current record.
17-10-20 13:09:08.527 [ 1] DEBUG ore.BroadcastManager - CreateMessage(BroadcastMessage)
17-10-20 13:09:08.527 [ 1] DEBUG ore.BroadcastManager - CreateMessage from Alert (Type:BroadcastMessage)
MessageId :MessageId00042
Alert.Severity :Warning
Alert.Id :Outbound.OutboundRecord.UpdateRecordFail
Alert.Message :Cannot update the outbound record: Record has already been processed..
17-10-20 13:09:08.527 [ 1] DEBUG ws.ToasterController - broadcastManager_NewBroacastMessage(MessageId00042 BroadcastMessage)
17-10-20 13:09:08.527 [ 1] DEBUG ws.ToasterController - RemoveMessageToaster()
17-10-20 13:09:08.527 [ 1] DEBUG tructure.ViewManager - RemoveWindow(MessageId00041)
17-10-20 13:09:08.527 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:MarkProcessedOutboundChainCommand Type:Genesyslab.Desktop.Modules.Outbound.Model.Interactions.MarkProcessedOutboundChainCommand
17-10-20 13:09:08.527 [ 33] INFO ound.OutboundCommand - MarkProcessedOutboundChainCommand.Execute
17-10-20 13:09:08.527 [ 33] DEBUG ound.OutboundCommand - MarkProcessedOutboundChainCommand : DoNotCall = true... Do not call MarkProcessed
17-10-20 13:09:08.527 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:RescheduleGMECallback Type:Genesyslab.Desktop.Modules.GMECallback.RescheduleGMECallbackInteractionCommand
17-10-20 13:09:08.527 [ 33] INFO k.GMECallbackCommand - RescheduleGMECallbackInteractionCommand
17-10-20 13:09:08.527 [ 33] DEBUG ice.InteractionVoice - [.GMECallback.] [InteractionVoice: Id023/007602AE2FE1D095] IsCallFromGMECallback... GMECallbackSessionId =
17-10-20 13:09:08.527 [ 33] DEBUG k.GMECallbackCommand - [.GMECallback.] RescheduleGMECallbackInteractionCommand... returns because interaction is not seen as GME Callback
17-10-20 13:09:08.527 [ 33] DEBUG cture.ChainOfCommand - Execute of Chain of Command InteractionVoiceBeforeClose -> Name:SetGMECallbackDisposition Type:Genesyslab.Desktop.Modules.GMECallback.SetGMECallbackDispositionCommand
17-10-20 13:09:08.528 [ 33] INFO k.GMECallbackCommand - SetGMECallbackDispositionCommand
17-10-20 13:09:08.529 [ 1] DEBUG tructure.ViewManager - RemoveAllViewsInRegion(..., ToasterMessageContentRegion)
17-10-20 13:09:08.531 [ 1] INFO ws.ToasterController - Add the message (MessageId00042 BroadcastMessage)
17-10-20 13:09:08.531 [ 1] DEBUG tructure.ViewManager - InstantiateWindow(ToasterMessageWindow, MessageId00042)
17-10-20 13:09:08.531 [ 1] DEBUG tructure.ViewManager - InstantiateDynamicViewInRegion(..., region: RootToasterRegion, view: ToasterMessageWindow, instantiateView: MessageId00042)
17-10-20 13:09:08.531 [ 1] DEBUG sterMessageViewModel - ToasterMessageViewModel()
17-10-20 13:09:08.534 [ 1] DEBUG tructure.ViewManager - InstantiateDynamicViewInRegion(..., region: ToasterMessageContentRegion, view: ToasterBroadcastMessageContentView, instantiateView: MessageId00042)
17-10-20 13:09:08.534 [ 1] DEBUG sageContentViewModel - ToasterBoadcastMessageContentViewModel()
17-10-20 13:09:08.534 [ 1] DEBUG cture.CommandManager - GetChainOfCommandByName(ToasterShowBroadcastMessage)
17-10-20 13:09:08.541 [ 1] DEBUG ws.ToasterController - AddMessageToaster(MessageId00042)
17-10-20 13:09:08.541 [ 1] DEBUG cture.CommandManager - GetChainOfCommandByName(ShowMessageToasterWindow)
17-10-20 13:09:08.541 [ 1] DEBUG cture.ChainOfCommand - Start Execution of Chain of Command ShowMessageToasterWindow BroadcastMessage
CommandParameter[/code]
OCS log:
[code]received from 65200(hc_sip01_pr)dc247sipv01:3000(fd=656) message EventReleased
AttributeCallState 0
AttributeCallType 3
AttributePropagatedCallType 3
AttributeCallID 16778365
AttributeConnID 007602ae2fe1d095
AttributeCallUUID 'C4RTB9F82T2TP88PFCM8JGN54000004L'
AttributeUserData [1687] 00 35 01 00..
'GSW_TZ_OFFSET' 25200
'GSW_PHONE' '0904716790'
'GSW_CALLING_LIST' '247_outbound_test'
'GSW_CAMPAIGN_NAME' '247_outbound_test'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 7
'GSW_APPLICATION_ID' 168
'GSW_CAMPAIGN_GROUP_DBID' 105
'GSW_CALLING_LIST_DBID' 102
'GSW_SWITCH_DBID' 101
'GSW_CAMPAIGN_GROUP_NAME' '247_outbound_test@DC247_OUBOUND_TESTGRP'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' ''
'GSW_CHAIN_ID' 12
'GSW_ATTEMPTS' 0
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 28
'GSW_TZ_NAME' 'VST'
'GSW_CALL_ATTEMPT_GUID' '81LRT42T1P3DL7UJEF3540INTO000004'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'CallInfo' 'routed'
'GVP-Session-ID' 'D5D72684-4D22-42E7-C29C-E47FCB9CF9CF;gvp.rm.datanodes=2|1;gvp.rm.tenant-id=1_ACB_IVR_default'
'CallUUID' 'C4RTB9F82T2TP88PFCM8JGN54000004L'
'RVQID' ''
'RVQDBID' ''
'RTargetTypeSelected' '2'
'RTargetRuleSelected' ''
'RTargetObjectSelected' 'DC247_OUBOUND_TESTGRP'
'RTargetObjSelDBID' '106'
'RTargetAgentSelected' 'dungnk'
'RTargetAgSelDBID' '108'
'RTargetPlaceSelected' 'Place_1004'
'RTargetPlSelDBID' '108'
'RTenant' 'Environment'
'RTenantDBID' '1'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'RTargetRequested' 'DC247_OUBOUND_TESTGRP'
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
'RStrategyName' '3001_hc_outbound.default.defaultWorkflow'
'RStrategyDBID' '112'
'PegAGDC247_OUBOUND_TESTGRP' 1
'ContactId' '0000AaCWR9VH0097'
'GSIP_REC_FN' 'C4RTB9F82T2TP88PFCM8JGN54000004L_2017-10-20_06-08-51'
'GSIP_RECORD' 'ON'
'IW_BundleUid' 'd9e1da5f-b1b5-4abb-84b7-09895049257b'
'IW_CaseUid' '2f8152ec-80e2-41ae-bf49-5a3f22ab6897'
AttributeDNIS '0904716790'
AttributeThisDN '1004'
AttributeAgentID 'dungnk'
AttributeThisDNRole 1
AttributeThisQueue '3001'
AttributePartyUUID '4UAC6AO0P540R9C05E6S5BN1UC00016E'
AttributeOtherDN '0904716790'
AttributeOtherDNRole 2
AttributeExtensions [56] 00 02 00 00..
'OtherTrunkName' 'Trunk_to_HC_GW'
'BusinessCall' 1
AttributeTimeinSecs 1508479742 (13:09:02)
AttributeTimeinuSecs 852000
AttributeEventSequenceNumber 000000000000364a
13:09:02.836 Trc 50002 TEvent: EventReleased
13:09:02.836 OCSEvent[382]::EventReleased(Answer,CallTypeOutbound)
TrTServer[118`hc_sip01_pr]
DN[163`1004]Extension
Agent[108`Place_1004]
{
Agent[108`Place_1004]::EventReleased {
AgentOutbound[7:7602ae2fe1d095]::EventReleased {
CallDesktop[7:TO000004]::EventReleased {
CallParty[108]::EventReleased {
}
CallProgressor[7:TO000004]::EventReleased {
CallProgressor[7:TO000004]::EventReleased{
FTCcall[118:19]::EventReleased
[GOMessageType] EventGOSnapshotData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
0 ("Type"=13,"Val"=13946,"CAGUID"="81LRT42T1P3DL7UJEF3540INTO000004","ChGUID"="48AT927DJP6UTFOKLMQ972G6TK000007","CSGUID"="AR23GO6RHP6T1BS9U092IIV1N8000003")
TotMet 1
SwID 101
ProvID 168
Attr GOLibAttrEventNum [long]: 38
Attr GOLibAttrTimestamp [long]: 1508479742836
[GOMessageType] EventGOSnapshotData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
0 ("Type"=13,"Val"=13946,"CAGUID"="81LRT42T1P3DL7UJEF3540INTO000004","ChGUID"="48AT927DJP6UTFOKLMQ972G6TK000007","CSGUID"="AR23GO6RHP6T1BS9U092IIV1N8000003")
TotMet 1
SwID 101
ProvID 168
Attr GOLibAttrEventNum [long]: 38
Attr GOLibAttrTimestamp [long]: 1508479742836
option::log_call_stats = false {Application[168`hc_ocs01_pr]}
option::dial_log_destination = '' {CallingList[102`247_outbound_test] -> Application[168`hc_ocs01_pr]}
option::ivr_record_processed = false {CampaignGroup[105`247_outbound_test@DC247_OUBOUND_TESTGRP] -> Application[168`hc_ocs01_pr]}; <default>: not configured
option::record_processed = true {CampaignGroup[105`247_outbound_test@DC247_OUBOUND_TESTGRP] -> Application[168`hc_ocs01_pr]}
}
}
}
option::outbound_release_action = soft_previous {Switch[101`DC247_SWITCH_01] -> Application[168`hc_ocs01_pr]}
}
}
}
13:09:02.844 STAT_EVENT SEventCurrentTargetState_TargetUpdated was received for Campaign Sessions: 105
nAgentDBID: 108 , pszAgentID: dungnk,
nPlaceDBID: 108 , pszPlaceID: Place_1004,
DN: 1004, RealDN: 1004, Extension, CallOutbound, nActions 0:
pExtension: AGENT_VOICE_MEDIA_STATUS - CallOutbound
pExtension: VOICE_MEDIA_STATUS - CallOutbound
pMediaCapacity: 2 medias:
MediaType: chat, nCurrentInteractions: 0, nMaxInteractions: 3, nCurrentMargin: 0
MediaType: voice, nCurrentInteractions: 1, nMaxInteractions: 1, nCurrentMargin: 0
AgentManager::targetUpdated: Update received: Person 'dungnk'[108] was updated for Session '247_outbound_test@DC247_OUBOUND_TESTGRP'[105].
Agent[108`Place_1004]::processing TargetStateInfo: CallOutbound {
Agent[108`Place_1004]::StatDispatch EventEstablished {
AgentSession[105`247_outbound_test@DC247_OUBOUND_TESTGRP]::EventEstablished {
13:09:02.844 PAEventInfo (ContactInfo):
OwnerSessionDBID: 105; OriginSessionDBID: 105;
CallType: PA_CallUnknown; StatType: PA_StatAgentBusy;
RecHandle: 0; CallID: 0;
PlaceDBID: 108; CallResult: 0;
}
}
}
13:09:02.844 STAT_EVENT SEventCurrentTargetState_TargetUpdated was received for Campaign Sessions: 105
nAgentDBID: 108 , pszAgentID: dungnk,
nPlaceDBID: 108 , pszPlaceID: Place_1004,
DN: 1004, RealDN: 1004, Extension, AfterCallWork, nActions 0:
pExtension: AGENT_VOICE_MEDIA_STATUS - AfterCallWork
pExtension: VOICE_MEDIA_STATUS - AfterCallWork
pMediaCapacity: 2 medias:
MediaType: chat, nCurrentInteractions: 0, nMaxInteractions: 3, nCurrentMargin: 0
MediaType: voice, nCurrentInteractions: 0, nMaxInteractions: 1, nCurrentMargin: 0
AgentManager::targetUpdated: Update received: Person 'dungnk'[108] was updated for Session '247_outbound_test@DC247_OUBOUND_TESTGRP'[105].
Agent[108`Place_1004]::processing TargetStateInfo: AfterCallWork {
Agent[108`Place_1004]::StatDispatch EventAgentAfterCallWork {
AgentSession[105`247_outbound_test@DC247_OUBOUND_TESTGRP]::EventAgentAfterCallWork {
13:09:02.844 PAEventInfo (ContactInfo):
OwnerSessionDBID: 105; OriginSessionDBID: 105;
CallType: PA_CallUnknown; StatType: PA_StatAgentBusyACW;
RecHandle: 0; CallID: 0;
PlaceDBID: 108; CallResult: 0;
13:09:02.844 PA Agent Info:
OwnerDBID: 105; OriginDBID: 0; RecHandle: 7; ConnID: ; PlaceDBID: 108; AgentDBID: 108; Agent/Place: dungnk
CurrentStatType: AgentBusyACW; CallType: Outbound; NotAvailableFlag: 0;
StatType Durations:
AgentBusy 11.62
AgentBusyACW 0.00
AgentReady 51.70
AgentRingOrDial 25.43
}
}
}
13:09:03.003 PA Session Info:
OwnerDBID: 105; Campaign DBID: 102; Group DBID: 106; Name: 247_outbound_test@DC247_OUBOUND_TESTGRP;
Mode: Progressive; Status: Running; WorkTime: 51;
Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 1;
CPD Ports: 5; Free Ports: 5;
Static Port Allocation; Options - Number of CPD Ports: 5; ASM Channel Num: 0;
Estimated Ports: Dial= 0.0;
Safe Dialing: OK
Blending - Agents: 0; Status: All Inbound;
Timeout - Dial: 120; Handle: 1800; Consider: 1800;
Max Overdial: 0.00;
Calls predicted: 0; Engage calls predicted: 0; Algorithm: Classical
Expected: Busy Factor= 1.000; Abandon Rate= 0.000; Wait Time= 0.00;
Real: 0.500; 0.000; 40.08;
Current for 20 min: 0.500; 0.000; 40.08; (unreliable)
Agents/Places - Total: 1; Ready: 0; Engaged: 0; BusyOut: 0; BusyInB: 0;
BusyPaper: 1; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 0;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 0; Queued: 0; Established: 1;
Calls Inbound - Queued: 0; Established: 0;
Hit Ratio: 1.0000; Option Min: 5.00%; CallsNumber: 1;
Durations - Out: 0.00; In: 0.00; Total: 0.00; Dial: 30.23; Contact: 16.29; NoContact: 0.00; Engage: 0.00; ACW: 0.00; Delay: 0.00;
Traffic - Out: 0.085; In: 0.000;
Outbound Calls - TotalDialed: 1; Established: 1; Completed: 0;
NoContact: 0; NoContactAM: 0; Abandoned: 0; Cleaned: 0; Removed: 0; Removed_AM: 0;
13:09:03.3 LCA perf counters {
SysInfo
vmsize: 20123648
pctcpu: 0.000000
}
13:09:05.861 STAT_EVENT SEventCurrentTargetState_TargetUpdated was received for Campaign Sessions: 105
nAgentDBID: 108 , pszAgentID: dungnk,
nPlaceDBID: 108 , pszPlaceID: Place_1004,
DN: 1004, RealDN: 1004, Extension, WaitForNextCall, nActions 0:
pExtension: AGENT_VOICE_MEDIA_STATUS - WaitForNextCall
pExtension: VOICE_MEDIA_STATUS - WaitForNextCall
pMediaCapacity: 2 medias:
MediaType: chat, nCurrentInteractions: 0, nMaxInteractions: 3, nCurrentMargin: 3
MediaType: voice, nCurrentInteractions: 0, nMaxInteractions: 1, nCurrentMargin: 1
AgentManager::targetUpdated: Update received: Person 'dungnk'[108] was updated for Session '247_outbound_test@DC247_OUBOUND_TESTGRP'[105].
Agent[108`Place_1004]::processing TargetStateInfo: WaitForNextCall {
Agent[108`Place_1004]::StatDispatch EventAgentReady {
AgentOutbound[7:0]::EventAgentReady {
CallDesktop[7:TO000004]::EventAgentReady {
CallParty[108]::EventAgentReady {
Agent[108`Place_1004]::RequestClearCall {
AgentOutbound[7:0]::RequestClearCall {
}
}
}
CallProgressor[7:TO000004]::EventAgentReady {
CallProgressor[7:TO000004]::EventAgentReady{
Call[7:TO000004]::Finalizing, call state: Answer
13:09:05.861 Trc 50071 Send UserEvent
request to 65200(hc_sip01_pr) message RequestDistributeUserEvent
AttributeUserData [279] 00 0b 01 00..
'GSW_STAT_EVENT' 14
'GSW_CAMPAIGN_DBID' 102
'GSW_CALL_LIST_DBID' 102
'GSW_GROUP_DBID' 106
'GSW_AGENT_DBID' 108
'GSW_CALL_RESULT' 33
'GSW_CAMPAIGN_COMPLETE' 2
'GSW_LIST_COMPLETE' 0
'GSW_DIAL_MODE' 2
'GSW_APPLICATION_ID' 168
'GSW_SCHED_REC_NUM' 0
AttributeCommunicationDN 'Communication DN'
..sent to dc247sipv01:3000(fd=656)
13:09:05.861 Trc 50071 Send UserEvent
request to 65200(hc_sip01_pr) message RequestDistributeUserEvent
AttributeUserData [279] 00 0b 01 00..
'GSW_STAT_EVENT' 15
'GSW_CAMPAIGN_DBID' 102
'GSW_CALL_LIST_DBID' 102
'GSW_GROUP_DBID' 106
'GSW_AGENT_DBID' 108
'GSW_CALL_RESULT' 33
'GSW_CAMPAIGN_COMPLETE' 2
'GSW_LIST_COMPLETE' 0
'GSW_DIAL_MODE' 2
'GSW_APPLICATION_ID' 168
'GSW_SCHED_REC_NUM' 0
AttributeCommunicationDN 'Communication DN'
..sent to dc247sipv01:3000(fd=656)
option::dial_log_destination = '' {CallingList[102`247_outbound_test] -> Application[168`hc_ocs01_pr]}
option::dial_log_destination = '' {CallingList[102`247_outbound_test] -> Application[168`hc_ocs01_pr]}
Call[7:TO000004]::Deleting chained calls {
Call[7:TO000004]::Deleting call{
CallDesktop[7:TO000004]::RequestClearCall {
}
}
}
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSChainProcessed
ProvID 168
SwID 101
GrpID 106
CmpID 102
LstID 102
ChID 12
CSGUID AR23GO6RHP6T1BS9U092IIV1N8000003
ChGUID 48AT927DJP6UTFOKLMQ972G6TK000007
Cause GOCauseChainProcessingDone
AgID 108
DNID 163
Attr GOLibAttrEventNum [long]: 39
Attr GOLibAttrTimestamp [long]: 1508479745861
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSChainProcessed
ProvID 168
SwID 101
GrpID 106
CmpID 102
LstID 102
ChID 12
CSGUID AR23GO6RHP6T1BS9U092IIV1N8000003
ChGUID 48AT927DJP6UTFOKLMQ972G6TK000007
Cause GOCauseChainProcessingDone
AgID 108
DNID 163
Attr GOLibAttrEventNum [long]: 39
Attr GOLibAttrTimestamp [long]: 1508479745861
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSChainFinalized
ProvID 168
SwID 101
GrpID 106
CmpID 102
LstID 102
ChID 12
CSGUID AR23GO6RHP6T1BS9U092IIV1N8000003
ChGUID 48AT927DJP6UTFOKLMQ972G6TK000007
Cause GOCauseChainGoalReached
Attr GOLibAttrEventNum [long]: 40
Attr GOLibAttrTimestamp [long]: 1508479745861
[GOMessageType] EventGOReportingData
Attr GOLibAttrProtocolID [int]: 72AB62E3
Attr GOLibAttrReportData [TKVList]
EvtCode EventOCSChainFinalized
ProvID 168
SwID 101
GrpID 106
CmpID 102
LstID 102
ChID 12
CSGUID AR23GO6RHP6T1BS9U092IIV1N8000003
ChGUID 48AT927DJP6UTFOKLMQ972G6TK000007
Cause GOCauseChainGoalReached
Attr GOLibAttrEventNum [long]: 40
Attr GOLibAttrTimestamp [long]: 1508479745861
UpdateRecord Handle:7 ChainID:12 ChainNum:0
13:09:05.861 CM_DBCallRecord(102-102-106): DBServer 'bd_ocsdb_bk for 247_outbound_test (552)' SQL: update outbound set call_result=33,agent_id='dungnk',call_time=1508479700,record_type=2,record_status=3,attempt=1,switch_id=101 where chain_id=12 and chain_n=0 [ReqID=280]
option::update_all_records = false {CallingList[102`247_outbound_test] -> Application[168`hc_ocs01_pr]}
13:09:05.861 CM_DBCallRecordChain(102-102-106): DBServer 'bd_ocsdb_bk for 247_outbound_test (552)' SQL: update outbound set record_status = 1 where chain_id = 12 and record_status = 2 and chain_n != 0 [ReqID=281]
13:09:05.861 CM_DBCampaign:102 ProcessChain ChainID=12 GroupDBID:106 Records:3 Chains:2 OnTimer:0 AtWork:0[/code]
