Can not playback Screen Recording

[nhannt]

Hi all,
I deployment Recording GIR ( 8.5 )
I install :
RWS : 8.5.202.19
Genesys SR Service : 8.5.341.11
I config enable voice recording and screen recording on RWS
install Genesys SR Service on client machine to capture screen client
I config recordingWhen=loggedin to IRWS_Cluster

I testing call to Agent
I can capture screen recording and upload to Webdav via RWS
and capture voice recording -> upload to Webdav success

But When I playback on SpeechMiner UI
I only can playback voice (mp3), can not playback screen (mp4)
It do not have mp4 on SpeechMiner UI, only have mp3 file
I capture wireshark on machine access SpeechMiner URI
I see SpeechMiner can get  "mediaUri" "mediaPath" "playPath" from RWS :

Member Key: "mediaUri"
String value: http://10.56.237.93:8080/internal-api/screen-recordings/7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36/content/e2b9d0ab-b730-47f5-8c44-5190217e4a88.mp4

Member Key: "mediaPath"
String value: /screen-recordings/7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36/content/e2b9d0ab-b730-47f5-8c44-5190217e4a88.mp4

Member Key: "playPath"
String value: /screen-recordings/7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36/content/e2b9d0ab-b730-47f5-8c44-5190217e4a88.mp4

I dont know why SpeechMiner can not playback screen recording

I check Ulogger on SpeechMiner have error :
[b]SpeechMiner UI cannot access RCS Server. Screen Recording UI is disabled.[/b]

Please check help me

Thank all,

[Kubig]

Is the muxer working properly - was the recording mixed up? Do you see screen recording tab within SM UI? What is your architecture and configuration?

[nhannt]

Hi Kubig,

I can not see on screen recording tab within SM UI

This is config muxer
-------------------------
[htcc]
# URL of the HTCC containing only the host and the port
# e.g. http://10.0.0.1:8090/
# Mandatory? yes
base_uri = http://10.56.237.93:8080

# ID of the contact center to mux call recordings and screen recordings for
# e.g. 79566087-0535-4f30-bb07-2c95a22aaa89
# Mandatory? yes
contact_center_id = 25e4ea25-42f1-4b1e-8c2e-b574b84b31b2

# HTCC ops user name
# Mandatory? yes
username = ops

# HTCC ops user password
# Mandatory? yes
password = ops

[rcs]
# Base URL of the RCS
# e.g. http://10.0.0.2:8008/rcs
# Mandatory? yes
base_uri = http://10.56.237.93:8089/rcs

# RCS user name for the contact center corresponding to [htcc] contact_center_id
# Mandatory? yes
username = SpeechMiner

# RCS user password for the contact center corresponding to [htcc] contact_center_id
# Mandatory? yes
password = password

[processing]
# This parameter will determine how to get screen recordings metadata -
# request by request from GWS
# read multiple screen recordings metadata within one request.
# By default, muxer will use the second option (value set to 1).
# Mandatory? no
batch_read_screen_recording_metadata = 1

# Is this a primary muxer instance or backup muxer instance.
# e.g. primary \ backup
# This can be configured here only if the primary and backup
# don't share the same configuration file.
# and when using sharding solution
# Mandatory? Only if sharding is enabled
muxer_type =

# When using sharding solution
# Unique ID assigned to the Muxer instance
# If the unique id of the muxer is not specified as
# part of the arguments in the command line,
# it will be taken from this configuration file
# Mandatory? no
muxer_id =

# When using sharding solution
# Total number of Muxer instances deployed (excluding the backup)
# If the total number of Muxer instances of the muxer is not specified as
# part of the arguments in the command line,
# it will be taken from this configuration file
# Mandatory? Only if sharding is enabled
total_muxers =

# Search for call recordings that are NOT older than the minutes specified by
# this parameter. The "age" of the call recording is determined by the
# current time and the "startTime" meta data.
# The call recordings found will be muxed with the screen recordings.
# The value for this parameter should take into consideration the screen recording
# upload delay configured for the screen recording client.
#
# If configuring for non-HA, the follwing is recommended if the upload delay is N minutes:
#  window_past = N
#  window_past_older_than =
#
# If configuring for HA, the following is recommended if the upload delay is N minutes:
#  First Node:
#      window_past = N / 2
#      window_past_older_than =
#  Second Node:
#      window_past = N
#      window_past_older_than = N / 2
#
# The above will effectively divide the processing window into 2 among the first and
# the second node.
# Mandatory? yes
window_past = 1440

# Search for call recordings that are older than the minutes specified by this
# parameter. The "age" of the call recording is determined by the current
# time and the "endTime" meta data.
# The call recordings found will be muxed with the screen recordings.
# If empty, only the window_past will be used for finding the call recordings.
# Otherwise, both window_past and this parameter will be used for finding the
# call reocordings.
# Please see the description of window_past for the recommended values.
# Mandatory? no
window_past_older_than =

# Minimum seconds of gap between pollings for work. When there is "no" work,
# polling for work will not occur more frequently than the minimum gap specified here.
# The value for this parameter should take into consideration the value configured for
# window_past and window_past_older_than.  The window length can be calculated by
# window_past - window_past_older_than, where if window_past_older_than is empty,
# the window length is equal to window_past.  As a rule of thumb, approximate value
# of window length / 100 is recommended for the min_poll_interval to prevent flooding
# HTCC with too many queries, while not delaying the processing of newly uploaded recordings
# by too much.
# As an example, if window_past is 60 and window_past_older_than is empty, value of 30 seconds
# is recommended.  If window_past is 1440 and window_past_older_than is 720, value of 300
# seconds is recommended.
# Mandatory? no
min_poll_interval = 600

# Enables splitting the window into sub-intervals in order to improve Elastic Search performance when querying GWS.
# Valid values: 1 (enables the feature) or 0 (disables it)
split_window_enabled=0

# Specifies the maximum duration of sub-interval in minutes. Default value: 720; Valid values: 720 to (winndow size)/2
# where window size = widow_past_older_than-window_past if window_past_older_than is defined, or now - window_past
# otherwise

max_interval_minutes = 720

# Specifies interval buffer in minutes to ensure sub-intervals overlap to prevent missed recordings.
# Minimum value: 1, default: 240; should be set to estimated maximum duration of the call.
# Must be less than max_interval_minutes

interval_buffer_minutes = 240

# ffmpeg command executable path.
# If ffmepg is in the executable path, specifying "ffmpeg" will be sufficient.
# Mandatory? yes
ffmpeg = ffmpeg
# ffprobe command executable path.
# If ffprobe is in the executable path, specifying "ffprobe" will be sufficient.
# Mandatory? yes
ffprobe = ffprobe

# openssl command executable path.
# If openssl is in the executable path, specifying "openssl" will be sufficient.
# Mandatory? yes
openssl = openssl

# Force newly muxed screen recording to be uploaded as encrypted even if the
# source screen recording file was not encrypted.
# 1 - Force
# 0 - Encrypt if the source screen recording file was encrypted
# Mandatory? no
encrypt_always = 0

# Absolute path to the directory where temporary files will be stored at.
# e.g. Windows - C:\temp Linux - /tmp
# Mandatory? yes
temp_dir = /tmp

# Do not delete the temporarily created files after the processing is done.
# 1 - Do not delete
# 0 - Delete once they are no longer needed
# Mandatory? no
save_temp_file = 0

# flag to switch automatically clean up temp folder.
# If save_temp_file is 1, this flag will be overwritten as disable
# 1 - Enable
# 0 - Disable
# Mandatory? no
auto_clean_temp_folder = 1

# Specifies in seconds whether to instruct muxer to periodically clean
# the temp files folder, and how often it would perform the operation
# This is only used if auto_clean_temp_folder is set to 1.
# By default the value is 43200 which the cleanup happens every 12 hours
# If this value is set to -1, then Muxer would attempt to perform cleanup
# when it is idle
clean_temp_folder_timeout = 43200
[webdav]
# WebDav user name for read and write to the storage
# Mandatory? yes
username = user
# WebDav user password for read and write to the storage
# Mandatory? yes
password = password

[amazonS3]
# Amazon S3 access key for read and write to the storage
# Mandatory? yes
access_key =
# Amazon S3 seccret key for read and write to the storage
# Mandatory? yes
secret_key =
# Proxy for accessing Amazon S3.
# The value must be in the format, host:port
# e.g. proxy = 192.168.0.1:8080
# If left empty, no proxy will be used.
# Mandatory ? no
proxy =
# Specify whether to use v4 signature when connecting to s3
# Default is 1
# Mandatory ? no
use_v4_signature = 1
# Specify whether to use payload signing during transfer
# Defualt is 0
# Mandatory ? no
use_payload_signing = 0

[advanced]
# Number of parallel processing threads
# This allows multiple call recording screen recording pairs to be muxed in parallel,
# increasing the throughput if producing the muxed screen recording is slower than
# the the new number of call recording and screen recording(s) requiring muxing.
# Defaults to 4.
# Mandatory? no
worker_threads = 4
# Controls the call recording query parameter "limit" that defines how many records
# to be returned in a page. Defaults to 100.
# Mandatory? no
pagination = 100
# When reading multiple screen recordings with one query, this parameter defines the maximum
# number of call recordings records to query their screen recordings.
# Defaults to 100.
# Used only if batch_read_screen_recording_metadata=1
# Mandatory? no
query_slice_size = 100
# When non-empty, the muxer script will be run against all the records found with the query:
# GET <HTCC URL>/api/v2/ops/contact-centers/%s/recordings?<call_recording_query_string>
# If the result returns 'nextUri' attribute, the link will be followed to add to the
# records to run against.  Once the records are traversed and processed, the muxer script
# will exit. Defaults to empty string.
# e.g. startTime=0&endTime=1000
# Mandatory? no
call_recording_query_string =
# An extra query string can be configured so that it will be used to query HTCC for recordings
# together with startTime and/or endTime.
# Basic validation will be carried out against the value of this string and exception will be raised
# if found invalid.
#
# A format-wise valid extra query string should be:
# - multiple query token joined by '&';
# - no parameter of the query tokens can be the same;
# - no hash '#' can be in the query string.
#
# A format-wise valid query token should be:
# - parameter and value joined by '=';
# - both parameter can value cannot contain '#' or '&'.
#
# Example of format-wise valid extra query string:
# userData=SRSScreenRecordingStateStarted SRSScreenRecordingStateStopped&userName=some_guy
#
# Example of format-wise invalid extra query string:
# userData=SRSScreenRecordingStateStarted&userData=SRSScreenRecordingStateStopped
# userData=SRSScreenRecordingStateStarted&SRSScreenRecordingStateStopped
# userData=SRSScreenRecordingStateStarted#
#
# An extra query string is invalid if it is format-wise invalid.
#
# If left empty, its value will be defaulted to:
# - 'userData=SRSScreenRecordingStateStarted' if HTCC version >= 8.5.201.14;
# - '' if HTCC version < 8.5.201.14.
#
# Please use 'disable' (without quotes) if you want it to be "real" empty.
#
# Mandatory? no
call_recording_extra_query_string =
# When the muxed file's startTime and stopTime overlaps with the newly uploaded recording,
# the muxed file's audio or video needs to be truncated to discard the previously
# silence/black filled duration.  This will control how much overlap needs to occur before
# deciding to truncate the overlapping duration.
# Defaults to 0 if not specified, which means any overlap will trigger truncation.
# The unit is in milliseconds.
# e.g. max_overlap_allowed=500
# Mandatory? no
max_overlap_allowed=1000
# When video start later than audio, muxer needs to prepend padding video slice to match audio start time.
# This parameters determins the duration of the padding video slice
# * Notes *, Setting this value to a smaller number will cause muxer generated larger output.
# Typically example, when video_padding_slice_length_ms is 0.1, every one second padding to video
# of the 1920*720 will increase 660K
# Mandatory? no
# Default to 5000
video_padding_slice_length_ms=5000
# The interval muxer should pause in case recording has no screen associated.
# This is to avoid flooding to HTCC.
# Mandatory? no
# Default to 1000
recording_polling_internal_ms=1000

[logfile]
# Maxium rollover size in megabytes for RotatingFileHandler. When the size is
# about to be exceeded, the file is closed and a new file is silently opened for
# output. Rollover occurs whenever the current log file is nearly maxBytes in
# length; if max_log_file_size_mb is zero, rollover never occurs.
# Mandatory? no
max_log_file_size_mb = 21

# The directory path of the log file. The working directory is used if empty.
# Please ensure the path exists.
# Mandatory? no
logfile_path = /occ/logs/rms

# Default logging level for the loggers.  Choose DEBUG, INFO, WARNING, ERROR or
# CRITICAL.
# See http://docs.python.org/2/howto/logging.html for more information.
# Mandatory? no
level = DEBUG

# Additional Python logging configuration
[loggers]
keys=root,rp

[handlers]
keys=consoleHandler

[formatters]
keys=simpleFormatter

[logger_root]
level=DEBUG
handlers=consoleHandler

[logger_rp]
level=DEBUG
handlers=consoleHandler
qualname=rp
propagate=0

[handler_consoleHandler]
class=StreamHandler
level=DEBUG
formatter=simpleFormatter
args=(sys.stdout,)

[formatter_simpleFormatter]
format=%(asctime)s - %(name)s - %(levelname)s - %(message)s
datefmt=
-------------------------------------------------------------
I install stand alone for all component ( RWS, Muxer, RPS, RCS)
Im do not use Self-Signed Certificates

Please check help me
Thanks,

[Kubig]

Do you see that the screen recording has been captured and uploaded toward IRWS?

[nhannt]

Yes, The screen recording has been captured and uploaded toward IRWS success
This is log on Client Machine :
------------------
INFO    : 2017/10/23 10:35:17Z.216 : UsersManager: New user "nhannt" at session 4 using Windows account "admin.cc247"
INFO    : 2017/10/23 10:35:17Z.216 : Configuration: place = Place_2001
INFO    : 2017/10/23 10:35:17Z.216 : Configuration: devices = [{u'dn': u'2001', u'switch': u'DC247_SWITCH_01'}]
INFO    : 2017/10/23 10:35:17Z.216 : Configuration: New configuration settings updated (nhannt)
INFO    : 2017/10/23 10:35:17Z.216 : RecorderProcessFactory: Create new Recorder Thread Factory
INFO    : 2017/10/23 10:35:17Z.220 : User: Start ping timer for user "nhannt", sub session "1"
INFO    : 2017/10/23 10:35:17Z.220 : User: Start credentials timer for user "nhannt"
INFO    : 2017/10/23 10:35:17Z.220 : TimerThread:  New Timer Thread running
INFO    : 2017/10/23 10:35:17Z.290 : Configuration: recordingWhen = loggedin
------------------------
INFO    : 2017/10/23 10:34:37Z.726 : Uploader: Running
INFO    : 2017/10/23 10:34:37Z.726 : Uploader: The Shared recordings folder (C:\Program Files (x86)\GCTI\Genesys SR Service/Recordings) is empty. Waiting for new recordings...
INFO    : 2017/10/23 10:36:07Z.937 : Uploader: Uploading video file - 7P2QQHI53122L54BI81M5J4PP4000029_bda1bc7ec64447cb92435fba3d1d9094_2017_10_23_10_35_43.mp4 to RWS url http://10.56.237.93:8080/internal-api/screen-recordings
INFO    : 2017/10/23 10:36:08Z.677 : Uploader: Upload of the file "7P2QQHI53122L54BI81M5J4PP4000029_bda1bc7ec64447cb92435fba3d1d9094_2017_10_23_10_35_43.mp4" is successful
..........................

I can see both file mp3 and mp4 on Webdav

Thanks,

[Kubig]

Ok, in case you are not using the RCS  - you should configure SM to point to the IRWS only (for screen recording) - did you configure it like that? The muxer in general, does not mix up the audio and video which are not related - so, the mixing works "just" for case where the "recordingWhen" option is configured with value "voice(100)". So, in your scenario, the screen will never shows as mixed, but always under screen recording tab.

[nhannt]

Hi Kubig,
I try configure SM to point to the RWS only, ignore config RCS
but It still dont have  screen recording tab on SpeechMiner UI

Then I config recordingWhen=voice(100) and testing again

It still do not resolve issue

[Kubig]

Ok, what say IRWS logs? It seems like incorrect configuration issue or something like that.

[nhannt]

Hi Kubig,
The log IRWS for recording id 7P2QQHI53122L54BI81M5J4PP4000029 have been drifted away

I testing again and capture log IRWS for record id 7P18P3HNVP0P1EQ4TA4FENLBDG000001

This is IRWS log , I wil send you full IRWS log via your email

Please check help me
Thank,

10/23/2017 04:20:21.596 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-21]  /internal-api/screen-recordings  c.g.g.v.a.c.s.CreateScreenRecordingController  processing POST of recording: data {"mediaFiles": [{"stopTime": "2017-10-23T04:20:36Z", "mediaId": "7P18P3HNVP0P1EQ4TA4FENLBDG000001_5ddfbe0b99fe48ff843e0c4a05886380_2017_10_23_04_19_36", "parameters": {"callUuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "region": "region1", "contact": {"userName": "nhannt", "firstName": "nhannt"}, "agentID": "nhannt"}, "startTime": "2017-10-23T04:19:36Z", "duration": "0:01:00", "checksum": "cd9c30cbfad7babd30c62afe0df6cb79a9fa817b74ff0ac5da18fe895c48fd12d025db27d41c24d58d51b77edf69e8bcfa53978a3ef5104734d9343feb52209c", "folder": "/", "type": "video/mp4", "size": "470184"}], "id": "7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36"}, fileType video/mp4, fileSize 470184
10/23/2017 04:20:21.599 INFO  [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-21]  /internal-api/screen-recordings  c.g.g.v.a.c.s.b.CreateScreenRecordingControllerBase  Upload screen recording requested for contact center [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:20:21.601 INFO  [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiUploadPool-37]  /internal-api/screen-recordings  c.g.g.v.a.t.s.CreateScreenRecordingApiTaskV2  Create screen-recording fileType [video/mp4] fileSize [470184] contactCenterId [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] requested
10/23/2017 04:20:21.601 WARN  [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiUploadPool-37]  /internal-api/screen-recordings  c.g.g.v.c.d.c.CRMediaFile  Ignored unknown property checksum:cd9c30cbfad7babd30c62afe0df6cb79a9fa817b74ff0ac5da18fe895c48fd12d025db27d41c24d58d51b77edf69e8bcfa53978a3ef5104734d9343feb52209c
10/23/2017 04:20:21.601 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiUploadPool-37]  /internal-api/screen-recordings  c.g.g.v.c.t.r.ReadRecordingInteractionEventCassandraTaskV2  Reading recording interaction events: contactCenter=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2 userName=nhannt startTime=Mon Oct 23 11:19:36 ICT 2017 endTime=Mon Oct 23 11:20:36 ICT 2017
10/23/2017 04:20:21.601 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiUploadPool-37]  /internal-api/screen-recordings  c.g.g.v.c.r.r.RecordingInteractionEventRepository  Starting getEvents
10/23/2017 04:20:21.603 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiUploadPool-37]  /internal-api/screen-recordings  c.g.g.v.c.r.r.RecordingInteractionEventRepository  Done getEvents, returning 0 events
10/23/2017 04:20:21.627 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiUploadPool-37]  /internal-api/screen-recordings  c.g.g.v.c.r.c.CallRecordingRepository  putting record CallRecording(id=7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36, ccid=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, callerPhoneNumber=null, dialedPhoneNumber=null, startTime=Mon Oct 23 11:19:36 ICT 2017, mediaFiles=[CRMediaFile(mediaDescriptor=CRStorageMediaDescriptor(storage=webDAV, storageVersion=null, path=7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36-7P18P3HNVP0P1EQ4TA4FENLBDG000001_5ddfbe0b99fe48ff843e0c4a05886380_2017_10_23_04_19_36.mp4, data={storagePath=http://10.56.237.66/hcm}, auth=null), folder=/, startTime=Mon Oct 23 11:19:36 ICT 2017, stopTime=Mon Oct 23 11:20:36 ICT 2017, callUUID=null, mfUUID=e2b9d0ab-b730-47f5-8c44-5190217e4a88, mediaId=7P18P3HNVP0P1EQ4TA4FENLBDG000001_5ddfbe0b99fe48ff843e0c4a05886380_2017_10_23_04_19_36, type=video/mp4, duration=0:01:00, tenant=null, ivrprofile=null, size=470184, parameters={agentID=nhannt, contact={userName=nhannt, firstName=nhannt}, region=region1, callUuid=7P18P3HNVP0P1EQ4TA4FENLBDG000001}, masks=null, pkcs7=null, certAlias=null, partitions=null, accessgroups=null)], eventHistory=[], labels=[], nonDelete=false, callType=null, region=region1, deleteCandidate=false) with timestamp 1508732421627
10/23/2017 04:20:21.629 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiUploadPool-37]  /internal-api/screen-recordings  c.g.g.v.c.r.c.CallRecordingRepository  putting call recording 7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36 to columnFamily sr_88bfa374c37d407b953786d47d8194ae
10/23/2017 04:20:21.642 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiUploadPool-37]  /internal-api/screen-recordings  c.g.g.d.AbstractRecordingSearchService  Saving screen recording id 7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36 to contactCenter 25e4ea25-42f1-4b1e-8c2e-b574b84b31b2
10/23/2017 04:20:21.647 INFO  [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiUploadPool-37]  /internal-api/screen-recordings  c.g.g.v.a.t.s.CreateScreenRecordingApiTaskV2  Create screen-recording ID [7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36] fileType [video/mp4] fileSize [470184] contactCenterId [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] succeeded
10/23/2017 04:20:21.647 INFO  [nhannt] [ptbGhCGQK619KzBTLSuMuA1vczybwiaxaiy104691xaihb9f] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-21]  /internal-api/screen-recordings  c.g.g.v.a.c.s.b.CreateScreenRecordingControllerBase  Screen recording successfully uploaded for contact center [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:20:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-11]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refreshing cached telephony processing contexts
10/23/2017 04:20:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-11]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refresh complete
10/23/2017 04:20:27.680 WARN  [] [] [] [qtp1195582890-25]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Contact center user profile not found for user [ops]
10/23/2017 04:20:27.683 WARN  [] [] [] [qtp1195582890-25]    c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@204bb58f: cannot save session [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] - user name or contact center ID is empty
10/23/2017 04:20:27.683 WARN  [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [qtp1195582890-25]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@204bb58f: cannot save session [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] - user name or contact center ID is empty
10/23/2017 04:20:27.688 DEBUG [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [qtp1195582890-25]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.v.a.c.c.CreateCallRecordingOpsController  Processing POST of call recording [{"status": 0, "retries": 0, "mediaFiles": [{"mediaId": "2017-10-23T04%3A19%3A36Z_7P18P3HNVP0P1EQ4TA4FENLBDG000001_nhannt-00D6019E-100036BF-00000001.mp3", "parameters": {"username": "nhannt", "agentId": "nhannt", "recordDN": "2001", "ani": "2002", "dateTime": "2017-10-23T04:19:36Z", "sipsAppName": "hc_sip01_pr", "connId": "007602ae70cd6001", "callUuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "dnis": "2001", "rp.speechminer_auth": "default:password", "id": "7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36", "rp.speechminer_uri": "http://10.56.237.92/interactionreceiver"}, "accessgroups": [], "channels": "2", "duration": "60360", "stopTime": "2017-10-23T04:20:36Z", "startTime": "2017-10-23T04:19:36Z", "mediaDescriptor": {"path": "http://10.56.237.66/hcm/2017-10-23T04%253A19%253A36Z_7P18P3HNVP0P1EQ4TA4FENLBDG000001_nhannt-00D6019E-100036BF-00000001.mp3", "storage": "webDAV"}, "callUUID": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "ivrprofile": "Recording", "partitions": [], "type": "audio/mp3", "tenant": "Environment", "size": "120312"}], "dialedPhoneNumber": "2001", "region": "region1", "callType": "Internal", "eventHistory": [{"calluuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "contact": {"userName": "UNKNOWN", "phoneNumber": "2002", "type": "User", "firstName": "UNKNOWN", "lastName": "UNKNOWN"}, "occurredAt": "2017-10-23T04:19:34.233Z", "event": "Joined"}, {"calluuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "contact": {"userName": "UNKNOWN", "phoneNumber": "2002", "type": "User", "firstName": "UNKNOWN", "lastName": "UNKNOWN"}, "occurredAt": "2017-10-23T04:20:36.830Z", "event": "Left"}, {"calluuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "contact": {"userName": "nhannt", "phoneNumber": "2001", "type": "User", "firstName": "nhannt", "lastName": "UNKNOWN"}, "occurredAt": "2017-10-23T04:19:36.077Z", "event": "Joined"}, {"calluuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "contact": {"userName": "nhannt", "phoneNumber": "2001", "type": "User", "firstName": "nhannt", "lastName": "UNKNOWN"}, "occurredAt": "2017-10-23T04:20:36.830Z", "event": "Left"}], "callerPhoneNumber": "2002", "id": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "ccid": "25e4ea25-42f1-4b1e-8c2e-b574b84b31b2"}]
10/23/2017 04:20:27.690 INFO  [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [hystrix-ApiCreatePool-21]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.v.a.t.c.CreateCallRecordingApiTaskV2  Create call-recording {"status": 0, "retries": 0, "mediaFiles": [{"mediaId": "2017-10-23T04%3A19%3A36Z_7P18P3HNVP0P1EQ4TA4FENLBDG000001_nhannt-00D6019E-100036BF-00000001.mp3", "parameters": {"username": "nhannt", "agentId": "nhannt", "recordDN": "2001", "ani": "2002", "dateTime": "2017-10-23T04:19:36Z", "sipsAppName": "hc_sip01_pr", "connId": "007602ae70cd6001", "callUuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "dnis": "2001", "rp.speechminer_auth": "default:password", "id": "7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36", "rp.speechminer_uri": "http://10.56.237.92/interactionreceiver"}, "accessgroups": [], "channels": "2", "duration": "60360", "stopTime": "2017-10-23T04:20:36Z", "startTime": "2017-10-23T04:19:36Z", "mediaDescriptor": {"path": "http://10.56.237.66/hcm/2017-10-23T04%253A19%253A36Z_7P18P3HNVP0P1EQ4TA4FENLBDG000001_nhannt-00D6019E-100036BF-00000001.mp3", "storage": "webDAV"}, "callUUID": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "ivrprofile": "Recording", "partitions": [], "type": "audio/mp3", "tenant": "Environment", "size": "120312"}], "dialedPhoneNumber": "2001", "region": "region1", "callType": "Internal", "eventHistory": [{"calluuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "contact": {"userName": "UNKNOWN", "phoneNumber": "2002", "type": "User", "firstName": "UNKNOWN", "lastName": "UNKNOWN"}, "occurredAt": "2017-10-23T04:19:34.233Z", "event": "Joined"}, {"calluuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "contact": {"userName": "UNKNOWN", "phoneNumber": "2002", "type": "User", "firstName": "UNKNOWN", "lastName": "UNKNOWN"}, "occurredAt": "2017-10-23T04:20:36.830Z", "event": "Left"}, {"calluuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "contact": {"userName": "nhannt", "phoneNumber": "2001", "type": "User", "firstName": "nhannt", "lastName": "UNKNOWN"}, "occurredAt": "2017-10-23T04:19:36.077Z", "event": "Joined"}, {"calluuid": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "contact": {"userName": "nhannt", "phoneNumber": "2001", "type": "User", "firstName": "nhannt", "lastName": "UNKNOWN"}, "occurredAt": "2017-10-23T04:20:36.830Z", "event": "Left"}], "callerPhoneNumber": "2002", "id": "7P18P3HNVP0P1EQ4TA4FENLBDG000001", "ccid": "25e4ea25-42f1-4b1e-8c2e-b574b84b31b2"} contactCenterId [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] requested
10/23/2017 04:20:27.690 WARN  [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [hystrix-ApiCreatePool-21]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.v.c.d.c.CRMediaFile  Ignored unknown property channels:2
10/23/2017 04:20:27.690 WARN  [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [hystrix-ApiCreatePool-21]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.v.c.d.c.CallRecording  Ignored unknown property retries:0
10/23/2017 04:20:27.690 WARN  [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [hystrix-ApiCreatePool-21]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.v.c.d.c.CallRecording  Ignored unknown property status:0
10/23/2017 04:20:27.691 DEBUG [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [hystrix-ApiCreatePool-21]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.v.c.r.c.CallRecordingRepository  putting record CallRecording(id=7P18P3HNVP0P1EQ4TA4FENLBDG000001, ccid=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, callerPhoneNumber=2002, dialedPhoneNumber=2001, startTime=Mon Oct 23 11:19:36 ICT 2017, mediaFiles=[CRMediaFile(mediaDescriptor=CRStorageMediaDescriptor(storage=webDAV, storageVersion=null, path=http://10.56.237.66/hcm/2017-10-23T04%253A19%253A36Z_7P18P3HNVP0P1EQ4TA4FENLBDG000001_nhannt-00D6019E-100036BF-00000001.mp3, data=null, auth=null), folder=null, startTime=Mon Oct 23 11:19:36 ICT 2017, stopTime=Mon Oct 23 11:20:36 ICT 2017, callUUID=7P18P3HNVP0P1EQ4TA4FENLBDG000001, mfUUID=c803194b-28ca-4e73-a17c-d7d4ad5bf2a2, mediaId=2017-10-23T04%3A19%3A36Z_7P18P3HNVP0P1EQ4TA4FENLBDG000001_nhannt-00D6019E-100036BF-00000001.mp3, type=audio/mp3, duration=60360, tenant=Environment, ivrprofile=Recording, size=120312, parameters={dateTime=2017-10-23T04:19:36Z, agentId=nhannt, rp.speechminer_auth=default:password, rp.speechminer_uri=http://10.56.237.92/interactionreceiver, sipsAppName=hc_sip01_pr, recordDN=2001, connId=007602ae70cd6001, dnis=2001, id=7P18P3HNVP0P1EQ4TA4FENLBDG000001_2017-10-23_04-19-36, ani=2002, username=nhannt, callUuid=7P18P3HNVP0P1EQ4TA4FENLBDG000001}, masks=null, pkcs7=null, certAlias=null, partitions=[], accessgroups=[])], eventHistory=[EventDescriptor(occurredAt=Mon Oct 23 11:19:34 ICT 2017, calluuid=7P18P3HNVP0P1EQ4TA4FENLBDG000001, eventId=null, contact=CRContact(type=User, phoneNumber=2002, userName=UNKNOWN, firstName=UNKNOWN, lastName=UNKNOWN), event=Joined, data=null), EventDescriptor(occurredAt=Mon Oct 23 11:20:36 ICT 2017, calluuid=7P18P3HNVP0P1EQ4TA4FENLBDG000001, eventId=null, contact=CRContact(type=User, phoneNumber=2002, userName=UNKNOWN, firstName=UNKNOWN, lastName=UNKNOWN), event=Left, data=null), EventDescriptor(occurredAt=Mon Oct 23 11:19:36 ICT 2017, calluuid=7P18P3HNVP0P1EQ4TA4FENLBDG000001, eventId=null, contact=CRContact(type=User, phoneNumber=2001, userName=nhannt, firstName=nhannt, lastName=UNKNOWN), event=Joined, data=null), EventDescriptor(occurredAt=Mon Oct 23 11:20:36 ICT 2017, calluuid=7P18P3HNVP0P1EQ4TA4FENLBDG000001, eventId=null, contact=CRContact(type=User, phoneNumber=2001, userName=nhannt, firstName=nhannt, lastName=UNKNOWN), event=Left, data=null)], labels=[], nonDelete=false, callType=Internal, region=region1, deleteCandidate=false) with timestamp 1508732427691
10/23/2017 04:20:27.692 DEBUG [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [hystrix-ApiCreatePool-21]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.v.c.r.c.CallRecordingRepository  putting call recording 7P18P3HNVP0P1EQ4TA4FENLBDG000001 to columnFamily cr_3e24623fa7f445e595acebb55bafb91a
10/23/2017 04:20:27.707 DEBUG [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [hystrix-ApiCreatePool-21]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.d.AbstractRecordingSearchService  Saving call recording id 7P18P3HNVP0P1EQ4TA4FENLBDG000001 to contactCenter 25e4ea25-42f1-4b1e-8c2e-b574b84b31b2
10/23/2017 04:20:27.712 INFO  [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [hystrix-ApiCreatePool-21]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.v.a.t.c.CreateCallRecordingApiTaskV2  Create call-recording ID [7P18P3HNVP0P1EQ4TA4FENLBDG000001] contactCenterId [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] succeeded
10/23/2017 04:20:27.712 DEBUG [ops] [ptbGhCGQK619KzBTLSuMuAftu5jsr0jx8pimomw0lby5zp] [] [qtp1195582890-25]  /internal-api/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings  c.g.g.v.a.c.c.CreateCallRecordingOpsController  Successfully processed POST of call recording
10/23/2017 04:20:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-11]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb called ensureMonitored
10/23/2017 04:20:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-11]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb service not activated, repair monitoring skipped till activated
10/23/2017 04:20:52.278 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling started
10/23/2017 04:20:52.280 DEBUG [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  No rule settings for contact center [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:20:52.280 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling completed
10/23/2017 04:20:52.574 DEBUG [] [] [] [screenRecordingConnectionsReportingHeartbeatUpdaterExecutor-pool-5-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingHeartbeatUpdater  ScreenRecordingConnectionsReportingHeartbeatUpdater started.
10/23/2017 04:20:55.179 DEBUG [] [] [] [pool-9-thread-1]    c.g.c.v.a.e.t.TelephonyUserMonitorV2  Looking for user sessions to cleanup...
10/23/2017 04:20:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-4]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refreshing cached telephony processing contexts
10/23/2017 04:20:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-4]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refresh complete
10/23/2017 04:20:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.w.s.GenesysCrossOriginFilter  Ensuring allowed origins in CORS filter
10/23/2017 04:21:01.584 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingCFFlusher  Started
10/23/2017 04:21:01.584 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Flushing current and historical counts
10/23/2017 04:21:01.586 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  reading info for contact center 25e4ea25-42f1-4b1e-8c2e-b574b84b31b2
10/23/2017 04:21:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  read info for contact center ContactCenterScreenRecordingConnectionsReportingCFInfo(contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, creationTime=1507865282229, deletionTime=null, isDeleted=null, reportConnectionCFName=src_rep_conn_df59da6d043647d7a3f20b4683efcac7, reportHistoryCFName=src_rep_hist_df59da6d043647d7a3f20b4683efcac7, reportInfoNodeCFName=src_rep_node_df59da6d043647d7a3f20b4683efcac7)
10/23/2017 04:21:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updating current counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:21:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updating historical counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:21:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updated historical counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:21:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Flushed current and historical counts
10/23/2017 04:21:01.589 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingCFFlusher  Completed
10/23/2017 04:21:07.047 DEBUG [] [] [] [qtp1195582890-21]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Authentication success: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@b4884950: Principal: CloudWebUserDetails(super=com.genesyslab.cloud.web.security.CloudWebUserDetails@bd6bf8f: Username: nhannt; Password: [PROTECTED]; Enabled: true; AccountNonExpired: true; credentialsNonExpired: true; AccountNonLocked: true; Granted Authorities: UserRole(name=ROLE_AGENT), contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, genesysEnvironmentId=ON_PREMISE_ENVIRONMENT, userId=313c87437d5c407a8b3914d6ffc913c5, samlUser=false, serviceUser=false); Credentials: [PROTECTED]; Authenticated: true; Details: org.springframework.security.web.authentication.WebAuthenticationDetails@fffc7f0c: RemoteIpAddress: 10.56.237.70; SessionId: ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa; Granted Authorities: UserRole(name=ROLE_AGENT)
10/23/2017 04:21:07.056 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-21]  /api/v2/me/settings/screen-recording-client  c.g.g.v.a.c.u.s.GetUserScreenRecordingClientSettingsController  Get user screen recording client settings for current user: groupName: screen-recording-client, userId: 313c87437d5c407a8b3914d6ffc913c5
10/23/2017 04:21:07.059 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.c.ContactCenterContentProvider  Reading application settings
10/23/2017 04:21:07.061 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.c.ContactCenterContentProvider  Reading contact center settings
10/23/2017 04:21:07.065 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.s.SettingsHelperV2  Applying annex values for user
10/23/2017 04:21:07.066 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.u.s.GetUserSettingsApiTaskV2  Reading user settings
10/23/2017 04:21:07.067 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.u.s.GetUserSettingsApiTaskV2  Settings evaluation complete
10/23/2017 04:21:07.079 DEBUG [] [] [] [qtp1195582890-25]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Authentication success: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@b4884950: Principal: CloudWebUserDetails(super=com.genesyslab.cloud.web.security.CloudWebUserDetails@bd6bf8f: Username: nhannt; Password: [PROTECTED]; Enabled: true; AccountNonExpired: true; credentialsNonExpired: true; AccountNonLocked: true; Granted Authorities: UserRole(name=ROLE_AGENT), contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, genesysEnvironmentId=ON_PREMISE_ENVIRONMENT, userId=313c87437d5c407a8b3914d6ffc913c5, samlUser=false, serviceUser=false); Credentials: [PROTECTED]; Authenticated: true; Details: org.springframework.security.web.authentication.WebAuthenticationDetails@fffc7f0c: RemoteIpAddress: 10.56.237.70; SessionId: ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa; Granted Authorities: UserRole(name=ROLE_AGENT)
10/23/2017 04:21:07.080 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-25]  /internal-api/screen-recording-service-error-logs  c.g.g.i.a.c.c.CreateScreenRecordingServiceErrorLogsControllerV2  Starting to create SRS error logs
10/23/2017 04:21:07.080 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-25]  /internal-api/screen-recording-service-error-logs  c.g.g.i.a.c.c.CreateScreenRecordingServiceErrorLogsControllerV2  Finishing creating SRS error logs
10/23/2017 04:21:11.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb called ensureMonitored
10/23/2017 04:21:11.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb service not activated, repair monitoring skipped till activated
10/23/2017 04:21:14.481 DEBUG [] [] [] [Scheduler-972463380]    c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@204bb58f: destroying session [ptbGhCGQK619KzBTLSuMuA1frv5ou5fh9n1ipy2xjdikoy7]
10/23/2017 04:21:14.481 DEBUG [] [] [] [Scheduler-972463380]    c.g.cloud.web.HttpSessionMonitor  Contact center ID not found in session [ptbGhCGQK619KzBTLSuMuA1frv5ou5fh9n1ipy2xjdikoy7], skipping
10/23/2017 04:21:14.481 DEBUG [] [] [] [Scheduler-972463380]    c.g.cloud.web.HttpSessionMonitor  Genesys environment ID not found in session [ptbGhCGQK619KzBTLSuMuA1frv5ou5fh9n1ipy2xjdikoy7], skipping
10/23/2017 04:21:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-5]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refreshing cached telephony processing contexts
10/23/2017 04:21:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-5]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refresh complete
10/23/2017 04:21:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-5]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb called ensureMonitored
10/23/2017 04:21:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-5]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb service not activated, repair monitoring skipped till activated
10/23/2017 04:21:52.278 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling started
10/23/2017 04:21:52.280 DEBUG [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  No rule settings for contact center [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:21:52.280 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling completed
10/23/2017 04:21:52.574 DEBUG [] [] [] [screenRecordingConnectionsReportingHeartbeatUpdaterExecutor-pool-5-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingHeartbeatUpdater  ScreenRecordingConnectionsReportingHeartbeatUpdater started.
10/23/2017 04:21:55.180 DEBUG [] [] [] [pool-9-thread-1]    c.g.c.v.a.e.t.TelephonyUserMonitorV2  Looking for user sessions to cleanup...
10/23/2017 04:21:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refreshing cached telephony processing contexts
10/23/2017 04:21:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refresh complete
10/23/2017 04:22:01.584 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingCFFlusher  Started
10/23/2017 04:22:01.584 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Flushing current and historical counts
10/23/2017 04:22:01.586 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  reading info for contact center 25e4ea25-42f1-4b1e-8c2e-b574b84b31b2
10/23/2017 04:22:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  read info for contact center ContactCenterScreenRecordingConnectionsReportingCFInfo(contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, creationTime=1507865282229, deletionTime=null, isDeleted=null, reportConnectionCFName=src_rep_conn_df59da6d043647d7a3f20b4683efcac7, reportHistoryCFName=src_rep_hist_df59da6d043647d7a3f20b4683efcac7, reportInfoNodeCFName=src_rep_node_df59da6d043647d7a3f20b4683efcac7)
10/23/2017 04:22:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updating current counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:22:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updating historical counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:22:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updated historical counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:22:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Flushed current and historical counts
10/23/2017 04:22:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingCFFlusher  Completed
10/23/2017 04:22:07.109 DEBUG [] [] [] [qtp1195582890-27]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Authentication success: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@b4884950: Principal: CloudWebUserDetails(super=com.genesyslab.cloud.web.security.CloudWebUserDetails@bd6bf8f: Username: nhannt; Password: [PROTECTED]; Enabled: true; AccountNonExpired: true; credentialsNonExpired: true; AccountNonLocked: true; Granted Authorities: UserRole(name=ROLE_AGENT), contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, genesysEnvironmentId=ON_PREMISE_ENVIRONMENT, userId=313c87437d5c407a8b3914d6ffc913c5, samlUser=false, serviceUser=false); Credentials: [PROTECTED]; Authenticated: true; Details: org.springframework.security.web.authentication.WebAuthenticationDetails@fffc7f0c: RemoteIpAddress: 10.56.237.70; SessionId: ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa; Granted Authorities: UserRole(name=ROLE_AGENT)
10/23/2017 04:22:07.120 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-27]  /api/v2/me/settings/screen-recording-client  c.g.g.v.a.c.u.s.GetUserScreenRecordingClientSettingsController  Get user screen recording client settings for current user: groupName: screen-recording-client, userId: 313c87437d5c407a8b3914d6ffc913c5
10/23/2017 04:22:07.122 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.c.ContactCenterContentProvider  Reading application settings
10/23/2017 04:22:07.125 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.c.ContactCenterContentProvider  Reading contact center settings
10/23/2017 04:22:07.130 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.s.SettingsHelperV2  Applying annex values for user
10/23/2017 04:22:07.130 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.u.s.GetUserSettingsApiTaskV2  Reading user settings
10/23/2017 04:22:07.131 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.u.s.GetUserSettingsApiTaskV2  Settings evaluation complete
10/23/2017 04:22:07.144 DEBUG [] [] [] [qtp1195582890-26]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Authentication success: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@b4884950: Principal: CloudWebUserDetails(super=com.genesyslab.cloud.web.security.CloudWebUserDetails@bd6bf8f: Username: nhannt; Password: [PROTECTED]; Enabled: true; AccountNonExpired: true; credentialsNonExpired: true; AccountNonLocked: true; Granted Authorities: UserRole(name=ROLE_AGENT), contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, genesysEnvironmentId=ON_PREMISE_ENVIRONMENT, userId=313c87437d5c407a8b3914d6ffc913c5, samlUser=false, serviceUser=false); Credentials: [PROTECTED]; Authenticated: true; Details: org.springframework.security.web.authentication.WebAuthenticationDetails@fffc7f0c: RemoteIpAddress: 10.56.237.70; SessionId: ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa; Granted Authorities: UserRole(name=ROLE_AGENT)
10/23/2017 04:22:07.145 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-26]  /internal-api/screen-recording-service-error-logs  c.g.g.i.a.c.c.CreateScreenRecordingServiceErrorLogsControllerV2  Starting to create SRS error logs
10/23/2017 04:22:07.145 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-26]  /internal-api/screen-recording-service-error-logs  c.g.g.i.a.c.c.CreateScreenRecordingServiceErrorLogsControllerV2  Finishing creating SRS error logs
10/23/2017 04:22:11.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb called ensureMonitored
10/23/2017 04:22:11.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb service not activated, repair monitoring skipped till activated
10/23/2017 04:22:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-5]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refreshing cached telephony processing contexts
10/23/2017 04:22:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-5]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refresh complete
10/23/2017 04:22:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb called ensureMonitored
10/23/2017 04:22:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb service not activated, repair monitoring skipped till activated
10/23/2017 04:22:52.278 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling started
10/23/2017 04:22:52.280 DEBUG [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  No rule settings for contact center [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:22:52.280 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling completed
10/23/2017 04:22:52.574 DEBUG [] [] [] [screenRecordingConnectionsReportingHeartbeatUpdaterExecutor-pool-5-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingHeartbeatUpdater  ScreenRecordingConnectionsReportingHeartbeatUpdater started.
10/23/2017 04:22:55.180 DEBUG [] [] [] [pool-9-thread-1]    c.g.c.v.a.e.t.TelephonyUserMonitorV2  Looking for user sessions to cleanup...
10/23/2017 04:22:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refreshing cached telephony processing contexts
10/23/2017 04:22:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refresh complete
10/23/2017 04:22:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.w.s.GenesysCrossOriginFilter  Ensuring allowed origins in CORS filter
10/23/2017 04:23:01.584 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingCFFlusher  Started
10/23/2017 04:23:01.584 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Flushing current and historical counts
10/23/2017 04:23:01.586 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  reading info for contact center 25e4ea25-42f1-4b1e-8c2e-b574b84b31b2
10/23/2017 04:23:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  read info for contact center ContactCenterScreenRecordingConnectionsReportingCFInfo(contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, creationTime=1507865282229, deletionTime=null, isDeleted=null, reportConnectionCFName=src_rep_conn_df59da6d043647d7a3f20b4683efcac7, reportHistoryCFName=src_rep_hist_df59da6d043647d7a3f20b4683efcac7, reportInfoNodeCFName=src_rep_node_df59da6d043647d7a3f20b4683efcac7)
10/23/2017 04:23:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updating current counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:23:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updating historical counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:23:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updated historical counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:23:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Flushed current and historical counts
10/23/2017 04:23:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingCFFlusher  Completed
10/23/2017 04:23:07.175 DEBUG [] [] [] [qtp1195582890-27]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Authentication success: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@b4884950: Principal: CloudWebUserDetails(super=com.genesyslab.cloud.web.security.CloudWebUserDetails@bd6bf8f: Username: nhannt; Password: [PROTECTED]; Enabled: true; AccountNonExpired: true; credentialsNonExpired: true; AccountNonLocked: true; Granted Authorities: UserRole(name=ROLE_AGENT), contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, genesysEnvironmentId=ON_PREMISE_ENVIRONMENT, userId=313c87437d5c407a8b3914d6ffc913c5, samlUser=false, serviceUser=false); Credentials: [PROTECTED]; Authenticated: true; Details: org.springframework.security.web.authentication.WebAuthenticationDetails@fffc7f0c: RemoteIpAddress: 10.56.237.70; SessionId: ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa; Granted Authorities: UserRole(name=ROLE_AGENT)
10/23/2017 04:23:07.184 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-27]  /api/v2/me/settings/screen-recording-client  c.g.g.v.a.c.u.s.GetUserScreenRecordingClientSettingsController  Get user screen recording client settings for current user: groupName: screen-recording-client, userId: 313c87437d5c407a8b3914d6ffc913c5
10/23/2017 04:23:07.187 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.c.ContactCenterContentProvider  Reading application settings
10/23/2017 04:23:07.205 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.c.ContactCenterContentProvider  Reading contact center settings
10/23/2017 04:23:07.210 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.s.SettingsHelperV2  Applying annex values for user
10/23/2017 04:23:07.210 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.u.s.GetUserSettingsApiTaskV2  Reading user settings
10/23/2017 04:23:07.211 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.u.s.GetUserSettingsApiTaskV2  Settings evaluation complete
10/23/2017 04:23:07.224 DEBUG [] [] [] [qtp1195582890-26]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Authentication success: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@b4884950: Principal: CloudWebUserDetails(super=com.genesyslab.cloud.web.security.CloudWebUserDetails@bd6bf8f: Username: nhannt; Password: [PROTECTED]; Enabled: true; AccountNonExpired: true; credentialsNonExpired: true; AccountNonLocked: true; Granted Authorities: UserRole(name=ROLE_AGENT), contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, genesysEnvironmentId=ON_PREMISE_ENVIRONMENT, userId=313c87437d5c407a8b3914d6ffc913c5, samlUser=false, serviceUser=false); Credentials: [PROTECTED]; Authenticated: true; Details: org.springframework.security.web.authentication.WebAuthenticationDetails@fffc7f0c: RemoteIpAddress: 10.56.237.70; SessionId: ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa; Granted Authorities: UserRole(name=ROLE_AGENT)
10/23/2017 04:23:07.226 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-26]  /internal-api/screen-recording-service-error-logs  c.g.g.i.a.c.c.CreateScreenRecordingServiceErrorLogsControllerV2  Starting to create SRS error logs
10/23/2017 04:23:07.226 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-26]  /internal-api/screen-recording-service-error-logs  c.g.g.i.a.c.c.CreateScreenRecordingServiceErrorLogsControllerV2  Finishing creating SRS error logs
10/23/2017 04:23:11.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb called ensureMonitored
10/23/2017 04:23:11.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb service not activated, repair monitoring skipped till activated
10/23/2017 04:23:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refreshing cached telephony processing contexts
10/23/2017 04:23:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refresh complete
10/23/2017 04:23:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb called ensureMonitored
10/23/2017 04:23:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb service not activated, repair monitoring skipped till activated
10/23/2017 04:23:52.278 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling started
10/23/2017 04:23:52.280 DEBUG [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  No rule settings for contact center [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:23:52.280 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling completed
10/23/2017 04:23:52.574 DEBUG [] [] [] [screenRecordingConnectionsReportingHeartbeatUpdaterExecutor-pool-5-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingHeartbeatUpdater  ScreenRecordingConnectionsReportingHeartbeatUpdater started.
10/23/2017 04:23:55.180 DEBUG [] [] [] [pool-9-thread-1]    c.g.c.v.a.e.t.TelephonyUserMonitorV2  Looking for user sessions to cleanup...
10/23/2017 04:23:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-6]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refreshing cached telephony processing contexts
10/23/2017 04:23:56.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-6]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refresh complete
10/23/2017 04:24:01.584 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingCFFlusher  Started
10/23/2017 04:24:01.584 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Flushing current and historical counts
10/23/2017 04:24:01.586 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  reading info for contact center 25e4ea25-42f1-4b1e-8c2e-b574b84b31b2
10/23/2017 04:24:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  read info for contact center ContactCenterScreenRecordingConnectionsReportingCFInfo(contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, creationTime=1507865282229, deletionTime=null, isDeleted=null, reportConnectionCFName=src_rep_conn_df59da6d043647d7a3f20b4683efcac7, reportHistoryCFName=src_rep_hist_df59da6d043647d7a3f20b4683efcac7, reportInfoNodeCFName=src_rep_node_df59da6d043647d7a3f20b4683efcac7)
10/23/2017 04:24:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updating current counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:24:01.587 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updating historical counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:24:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Updated historical counts for [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:24:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingRepository  Flushed current and historical counts
10/23/2017 04:24:01.588 DEBUG [] [] [] [screenRecordingConnectionsReportingCFFlusherExecutor-pool-6-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingCFFlusher  Completed
10/23/2017 04:24:07.250 DEBUG [] [] [] [qtp1195582890-27]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Authentication success: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@b4884950: Principal: CloudWebUserDetails(super=com.genesyslab.cloud.web.security.CloudWebUserDetails@bd6bf8f: Username: nhannt; Password: [PROTECTED]; Enabled: true; AccountNonExpired: true; credentialsNonExpired: true; AccountNonLocked: true; Granted Authorities: UserRole(name=ROLE_AGENT), contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, genesysEnvironmentId=ON_PREMISE_ENVIRONMENT, userId=313c87437d5c407a8b3914d6ffc913c5, samlUser=false, serviceUser=false); Credentials: [PROTECTED]; Authenticated: true; Details: org.springframework.security.web.authentication.WebAuthenticationDetails@fffc7f0c: RemoteIpAddress: 10.56.237.70; SessionId: ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa; Granted Authorities: UserRole(name=ROLE_AGENT)
10/23/2017 04:24:07.259 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-27]  /api/v2/me/settings/screen-recording-client  c.g.g.v.a.c.u.s.GetUserScreenRecordingClientSettingsController  Get user screen recording client settings for current user: groupName: screen-recording-client, userId: 313c87437d5c407a8b3914d6ffc913c5
10/23/2017 04:24:07.262 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.c.ContactCenterContentProvider  Reading application settings
10/23/2017 04:24:07.264 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.c.ContactCenterContentProvider  Reading contact center settings
10/23/2017 04:24:07.269 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.s.SettingsHelperV2  Applying annex values for user
10/23/2017 04:24:07.269 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.u.s.GetUserSettingsApiTaskV2  Reading user settings
10/23/2017 04:24:07.270 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [hystrix-ApiGetPool-200]  /api/v2/me/settings/screen-recording-client  c.g.c.v.a.t.u.s.GetUserSettingsApiTaskV2  Settings evaluation complete
10/23/2017 04:24:07.284 DEBUG [] [] [] [qtp1195582890-26]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Authentication success: org.springframework.security.authentication.UsernamePasswordAuthenticationToken@b4884950: Principal: CloudWebUserDetails(super=com.genesyslab.cloud.web.security.CloudWebUserDetails@bd6bf8f: Username: nhannt; Password: [PROTECTED]; Enabled: true; AccountNonExpired: true; credentialsNonExpired: true; AccountNonLocked: true; Granted Authorities: UserRole(name=ROLE_AGENT), contactCenterId=25e4ea25-42f1-4b1e-8c2e-b574b84b31b2, genesysEnvironmentId=ON_PREMISE_ENVIRONMENT, userId=313c87437d5c407a8b3914d6ffc913c5, samlUser=false, serviceUser=false); Credentials: [PROTECTED]; Authenticated: true; Details: org.springframework.security.web.authentication.WebAuthenticationDetails@fffc7f0c: RemoteIpAddress: 10.56.237.70; SessionId: ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa; Granted Authorities: UserRole(name=ROLE_AGENT)
10/23/2017 04:24:07.285 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-26]  /internal-api/screen-recording-service-error-logs  c.g.g.i.a.c.c.CreateScreenRecordingServiceErrorLogsControllerV2  Starting to create SRS error logs
10/23/2017 04:24:07.285 DEBUG [nhannt] [ptbGhCGQK619KzBTLSuMuA19y2rhkdobjf716swn9scmk9oa] [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2] [qtp1195582890-26]  /internal-api/screen-recording-service-error-logs  c.g.g.i.a.c.c.CreateScreenRecordingServiceErrorLogsControllerV2  Finishing creating SRS error logs
10/23/2017 04:24:11.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-1]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb called ensureMonitored
10/23/2017 04:24:11.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-1]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb service not activated, repair monitoring skipped till activated
10/23/2017 04:24:21.914 WARN  [] [] [] [qtp1195582890-27]    c.g.c.w.s.CloudWebBasicAuthenticationFilter  Contact center user profile not found for user [ops]
10/23/2017 04:24:21.917 WARN  [] [] [] [qtp1195582890-27]    c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@204bb58f: cannot save session [ptbGhCGQK619KzBTLSuMuArgxbv1u40xvj7ea9r37l3khb] - user name or contact center ID is empty
10/23/2017 04:24:21.917 WARN  [ops] [ptbGhCGQK619KzBTLSuMuArgxbv1u40xvj7ea9r37l3khb] [] [qtp1195582890-27]  /api/v2/ops/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings startTime=1508646261905&userData=SRSScreenRecordingStateStarted&limit=100 c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@204bb58f: cannot save session [ptbGhCGQK619KzBTLSuMuArgxbv1u40xvj7ea9r37l3khb] - user name or contact center ID is empty
10/23/2017 04:24:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refreshing cached telephony processing contexts
10/23/2017 04:24:26.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-13]    c.g.c.v.c.t.TelephonyContextCacheRefreshService  Refresh complete
10/23/2017 04:24:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb called ensureMonitored
10/23/2017 04:24:41.124 DEBUG [] [] [] [RTRMonitoringScheduledExecutorService-pool-1-thread-17]    c.g.c.v.g.c.VoiceEnvironmentsMonitoringService  d8fa917a-ce46-4d9b-b1f2-573375b6a7eb service not activated, repair monitoring skipped till activated
10/23/2017 04:24:44.483 DEBUG [] [] [] [Scheduler-972463380]    c.g.cloud.web.HttpSessionMonitor  com.genesyslab.cloud.web.HttpSessionMonitor@204bb58f: destroying session [ptbGhCGQK619KzBTLSuMuA3v28ipw4udhy1vfm5j3pazj3a]
10/23/2017 04:24:44.483 DEBUG [] [] [] [Scheduler-972463380]    c.g.cloud.web.HttpSessionMonitor  Contact center ID not found in session [ptbGhCGQK619KzBTLSuMuA3v28ipw4udhy1vfm5j3pazj3a], skipping
10/23/2017 04:24:44.483 DEBUG [] [] [] [Scheduler-972463380]    c.g.cloud.web.HttpSessionMonitor  Genesys environment ID not found in session [ptbGhCGQK619KzBTLSuMuA3v28ipw4udhy1vfm5j3pazj3a], skipping
10/23/2017 04:24:52.278 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling started
10/23/2017 04:24:52.280 DEBUG [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  No rule settings for contact center [25e4ea25-42f1-4b1e-8c2e-b574b84b31b2]
10/23/2017 04:24:52.280 INFO  [] [] [] [periodicScheduleUpdateExecutor-pool-3-thread-1]    c.g.g.v.m.s.PeriodicSchedulePollAndUpdaterV2  Schedule polling completed
10/23/2017 04:24:52.574 DEBUG [] [] [] [screenRecordingConnectionsReportingHeartbeatUpdaterExecutor-pool-5-thread-1]    c.g.g.v.c.r.s.ScreenRecordingConnectionsReportingHeartbeatUpdater  ScreenRecordingConnectionsReportingHeartbeatUpdater started.
10/23/2017 04:24:55.180 DEBUG [] [] [] [pool-9-thread-1]    c.g.c.v.a.e.t.TelephonyUserMonitorV2  Looking for user sessions to cleanup...
10/23/2017 04:24:56.

[cavagnaro]

Questions
1. Access the WebDav folder, do you see the mp4 file in there?
2. If so, recording seems to be ok.
3. Can you reproduce the mp4 file?
4. If so, then mixing is Ok

If you are up to this point then record is being done. Congrats.
If not, check what fails and fix that point.
WebDav storage or mixing data.

Now, if you can reproduce the mp4 manually means that the UI will try to do the same as you.

So, go to the UI and test, do a HTTP capture and see if it can retrieve the mp4 file to begin. Then if it can reproduce it.

If can't download verify credentials configured on the client.
If can't reproduce check codecs of the mp4 being supported by your browser



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[nhannt]

Hi cavagnaro,
Thank for your update
- I can access Webdav and see mp4 file on Webdav
When I download file mp4 on Webdav and play by kmplayer. It only have video file and do not listen audio file
-> so then mixing is not ok ? right
I playback on SpeechMiner UI, There are two file separate (mp3 and mp4)
When I play screen recording file, it only have mp4 file and do not listen audio file
So What I need to check continute ?
This is log Muxer :
2017-10-25 13:04:59,803 screen_recording_cache DEBUG No screen recording to cache
2017-10-25 13:14:59,900 muxer INFO Heart beat - muxer script is running
2017-10-25 13:14:59,901 screen_recording_api DEBUG Query [http://10.56.237.93:8080/api/v2/ops/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings?startTime=1508825699901&userData=SRSScreenRecordingStateStarted&limit=100]
2017-10-25 13:14:59,935 screen_recording_api DEBUG Set-Cookie saved GIRJSESSID=ptbGhCGQK619KzBTLSuMuAp1i8e53gjsxq1paisxtw6jpsy.ptbGhCGQK619KzBTLSuMuA; httponly; Path=/
2017-10-25 13:14:59,936 screen_recording_cache DEBUG No screen recording to cache
2017-10-25 13:25:00,029 muxer INFO Heart beat - muxer script is running
2017-10-25 13:25:00,029 screen_recording_api DEBUG Query [http://10.56.237.93:8080/api/v2/ops/contact-centers/25e4ea25-42f1-4b1e-8c2e-b574b84b31b2/recordings?startTime=1508826300029&userData=SRSScreenRecordingStateStarted&limit=100]
2017-10-25 13:25:00,057 screen_recording_api DEBUG Set-Cookie saved GIRJSESSID=ptbGhCGQK619KzBTLSuMuA3n3u0xj9fzarsizak5bqr5g.ptbGhCGQK619KzBTLSuMuA; httponly; Path=/
2017-10-25 13:25:00,057 screen_recording_cache DEBUG No screen recording to cache

Thanks,

[Kubig]

The screen recording must be based on recording rule "random_voice(x)" - is this the rule you are using? If not, it cannot be mixed by Muxer at all

[cavagnaro]

Do a HTTP capture but from client (browser) point of view.

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[nhannt]

Hi Kubig,
I config for IRWS Cluster recordingWhen=random_voice(100)

http://i1070.photobucket.com/albums/u484/lethu24591/1_zpsjmeqbvzp.png

Hi cavagnaro,
This is capture on SpeechMiner
there are two file separate (mp3 and mp4) on tab interactions and screen recordings
Click mp4 file : can see video, but can not listing audio

http://i1070.photobucket.com/albums/u484/lethu24591/3_zpsyv73cnp3.png
http://i1070.photobucket.com/albums/u484/lethu24591/2_zpsqgtowbql.png

http://i1070.photobucket.com/albums/u484/lethu24591/4_zpsqq71rxku.png

Thank all,

[cavagnaro]

What I ment was to do a sniffer capture with Wireshark or Fiddler to simplify your life

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