Hello,
I’m using predictive mode for my campaign
I have the following setup :
[i]- Alcatel 4400 pbx
- Genesys TServer 8.1[/i]
We use virtual z device to dial calls.
The virtual z dialing devices have been configured with the following values :
[code]Procedure:
Configuring virtual Z dialing devices in the PBX
without VAD
Purpose: To create dialing devices in the PBX for use with the Predictive
Dialing feature where there is no VAD on the PBX.
Start of procedure
1. Navigate to mgr/Users/Create.
2. Set the following values for the device:
• Directory Number—<VZ Number>
• Shelf/Board/Equipment Address—255/255/255
A virtual device is not given a physical address in the PBX
• Set Type—ANALOG
Specifies virtual devices of type analog.
• Ghost Z—True
Specifies that this is a virtual device.
• Ghost Z Feature—None
• VAD use for Ghost Z—False
[/code]
The virtual z devices has configured like this (Genesys) :
[code]Procedure:
Configuring devices for predictive dialing in
Configuration Layer
Start of procedure
1. Set the following values for the device:
• Type—Extension
• Number—<Virtual Device Number>
• Switch-specific type—4 (on Advanced tab of DN Properties window)
[/code]
Is it possible to use a range of virtual z device for a campaign ?
For example :
- Campaign1 use the virtual z devices 3200 to 3205
- Campaign2 use the virtual z devices 3206 to 3210
Thank all
