" /> WDE don't display icon transfer instant chat - Genesys CTI User Forum
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Author Topic: WDE don't display icon transfer instant chat  (Read 1322 times)

Offline hieutx

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WDE don't display icon transfer instant chat
« on: November 26, 2017, 07:28:56 AM »
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Hi all,

I use chat widget to send message from website to Agent, then i want transfer interaction chat to other Agent. When i find other Agent, I see status of Agent is ready but WDE don't display link instant message transfer.

Please help me.
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Offline n3vek7

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Re: WDE don't display icon transfer instant chat
« Reply #1 on: November 28, 2017, 04:54:50 PM »
Hi,
check the role of the agent trying to initiate a transfer.
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