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Offline vaibhav041192

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Media Error 700
« on: November 27, 2017, 11:41:55 AM »
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Hi,

One user is facing issue with logging into WDE and getting media error 700. As a part of initial investigation, I checked DN configuration at both switch and Genesys side. As everything was configured correctly so DN reset, re-creation on both PBX/switch end and Genesys end has been done with no luck. Even customer rebooted the phone as well. Any suggestions where to dig further???
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Offline Kubig

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Re: Media Error 700
« Reply #1 on: November 27, 2017, 11:42:41 AM »
Check the CSTA communiaction to find the root-cause. My opinion is some issue on PBX level
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Offline cavagnaro

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Re: Media Error 700
« Reply #2 on: November 27, 2017, 11:53:11 AM »
Check TServer logs as Kubig says, will give you a better idea when and why this is happening
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Offline vaibhav041192

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Re: Media Error 700
« Reply #3 on: November 27, 2017, 03:21:33 PM »
As per logs, DN is out of service but while direct calling on hard-phone it is ringing.
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Offline cavagnaro

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Re: Media Error 700
« Reply #4 on: November 27, 2017, 03:36:15 PM »
So do you have oos activated? You hear it ringing at site (is this dn on your sight?) or just call it and hear a ring?
Logs again will give a better perspective.
Check when it was marked as Out of service...

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