'Agent not in compatible state' login error

[soporte_sd]

Hi,

when I try to login with WDE into an Avaya extension I get the following error message: Agent not in compatible state

I have tried with different agent ids and I get always the same error. I have restarted the Avaya station but the issue remains the same.

Have you ever faced the same issue? Any recommendation?

Thanks in advance.

[cavagnaro]

Magic balls are broken
Logs, configurations done... You need to provide a better description and evidence, we just can't guess what have you done at your environment

Enviado de meu E6633 usando Tapatalk