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Author Topic: Genesys WDE Email Editor for Outbound shows only print button.  (Read 1445 times)

Offline ashokr83

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Genesys WDE Email Editor for Outbound shows only print button.
« on: January 09, 2018, 07:19:49 AM »
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Hi,

In Genesys WDE, the agent tries to send an outbound email at that time the email editor shows only print button, no other buttons are visible. Why?

Please guide me to fix it.
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Offline cavagnaro

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Re: Genesys WDE Email Editor for Outbound shows only print button.
« Reply #1 on: January 09, 2018, 02:29:40 PM »
Check WDE logs

Enviado de meu E6633 usando Tapatalk

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Offline Kubig

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Re: Genesys WDE Email Editor for Outbound shows only print button.
« Reply #2 on: January 10, 2018, 08:23:25 AM »
Also check the role(s) definition
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