" /> Calls got stuck for some skills - Genesys CTI User Forum
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Author Topic: Calls got stuck for some skills  (Read 1798 times)

Offline C_Genesys

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Calls got stuck for some skills
« on: February 16, 2018, 09:27:53 AM »
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After switching URS from Backup to primary , call in some skill got stuck

call_kpl_time  option  in URS and check-stuck-calls  in Stat server options is already in place .

What could be the issue ? 
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Offline catanirex

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Re: Calls got stuck for some skills
« Reply #1 on: February 16, 2018, 11:53:33 AM »
URS option pickup-calls set on RP?
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