Genesys Administrator Extension

[kny]

I have a problem when logging into gax. My gax db is up, i inout correct configuration server details. I also created an application named
gax in GA. But when i try to login to gax, it says cannot login. In my log it says client application name not found. But i put "default" as Default Client Application name in configuration server details. Can someone help me please?

[Kubig]

Did you configure the gax.properties file, which is located in conf folder under installation folder of GAX application?

[cavagnaro]

First login is with root not default. Please read docs

[kny]

I solved it thx

[cavagnaro]

Yeah, you rock. Why share the solution right? Just keep it to you.

[hieutx]

Hi Kny,

I have same issue, please share the solution for me.

[genesyslearner]

Hi Hieutx/All,

The solution to this issue is :-

We need to update gax.properties file as below :-

backup_port=2020
port=2020
backup_host=
host=GenesysServer1
app=<Name of the gax application>


Not sure whether this will help as of now because the post is way too old but thought of sharing the solution.