" /> Eservices - Genesys CTI User Forum
« previous next »
Pages: 1 [2]   Go Down

Author Topic: Eservices  (Read 5044 times)

Offline gkhnvrl

  • Newbie
  • *
  • Posts: 12
  • Karma: 0
Re: Eservices
« Reply #15 on: March 30, 2018, 07:40:17 AM »
Advertisement
[quote author=n3vek7 link=topic=10876.msg49541#msg49541 date=1521562424]
[quote author=gkhnvrl link=topic=10876.msg49538#msg49538 date=1521534122]
Hi,
Is there a way to differentiate voice/interaction login statutes for the same AG ?
It's OK to show call stats act mediatype, but I couldnt succeed in showing loginstatus act media for an AG. It just shows all logins, so I cant understand whether an agent w chat capacity logged in.
[/quote]

Use a dedicated skill for chat and create a virtual agent group with this skill. I believe this is the best and easiest way to achieve what you need.
[/quote]
Hi,
Thanks for the answer
I know using dedicated skill is the best way, but we have blended groups. My aim is to get chat login number in a blended agent group. Infact, Im trying to findout license usage on based on mediatype and get it according to agent group. As login count also gives the usage, Im trying to findout it.
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: Eservices
« Reply #16 on: April 18, 2018, 04:06:35 PM »
Dedicated skill is not required to get info about logged in agents for particular media regarding specific agent group - this can be achieved by standard real-time reporting
Logged

Offline gkhnvrl

  • Newbie
  • *
  • Posts: 12
  • Karma: 0
Re: Eservices
« Reply #17 on: April 20, 2018, 01:56:51 PM »
Finally I reached it. DNStatus is the answer. Thx.
Logged

Offline Noufal

  • Full Member
  • ***
  • Posts: 106
  • Karma: -6
Re: Eservices
« Reply #18 on: April 22, 2018, 05:32:47 AM »
How you have reached , kindly help for the same
Logged

Offline victor

  • Administrator
  • Hero Member
  • *****
  • Posts: 1419
  • Karma: 18
Re: Eservices
« Reply #19 on: April 22, 2018, 12:42:12 PM »
I suspect he just does not have the necessary privileges to do this.
Logged

Offline gkhnvrl

  • Newbie
  • *
  • Posts: 12
  • Karma: 0
Re: Eservices
« Reply #20 on: May 30, 2018, 08:31:15 AM »
Just recognized your posts, sorry for late answer. Infact, its not about privileges, but its about the stastistic configuration.

ex.
Stat Name : CurrNumbeLoginEsrv
Category:CurrentNumber
MainMask:*, ~NotMonitored, ~LoggedOut
Objects:GroupAgents, GroupPlaces
Subject:DNStatus
Logged

Offline Noufal

  • Full Member
  • ***
  • Posts: 106
  • Karma: -6
Re: Eservices
« Reply #21 on: May 30, 2018, 08:40:14 AM »
kindly explain more
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: Eservices
« Reply #22 on: May 30, 2018, 11:16:16 AM »
Explain more on what?
The metric is there so you can see the parameters

Enviado de meu E6633 usando o Tapatalk

Logged

Offline Noufal

  • Full Member
  • ***
  • Posts: 106
  • Karma: -6
Re: Eservices
« Reply #23 on: May 30, 2018, 11:27:48 AM »
i have attached pulse screenshot for Agent Status of Chat, in that it says they are in inbound call and waiting for next hence they are for Chat users[

https://drive.google.com/open?id=1BcHYXNDqfLmS9u9xRChscugRUM9fSWff
Logged
Pages: 1 [2]   Go Up
« previous next »