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Offline Cgonçalves

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IRD - is it possible to get agentGroup from a espefic agent
« on: March 08, 2018, 12:12:37 PM »
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Hello,

Can anyone tell me if there is a way to get/find the agentGroup from a specific agent in IRD.
I received the userName from attached data, and i need to obtain the agentGroup to update another params.

Best regards.
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Offline Kubig

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Re: IRD - is it possible to get agentGroup from a espefic agent
« Reply #1 on: March 08, 2018, 01:12:01 PM »
As I know, there is no default function offering it. You can for example obtain such information from CFG database
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Offline water235

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Re: IRD - is it possible to get agentGroup from a espefic agent
« Reply #2 on: March 08, 2018, 02:58:52 PM »
try TargetState -
Return value type: LIST. This function returns detailed state of target and every of its DN. function ---
it returns a list of attributes corresponding to that agent -
and would show up his skill or agent grp i don t remember exactly !
« Last Edit: March 08, 2018, 03:02:05 PM by water235 »
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Offline terry

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Re: IRD - is it possible to get agentGroup from a espefic agent
« Reply #3 on: March 08, 2018, 06:28:09 PM »
Agent can be member of many groups - how you going to find out which one you need?
Anyway - If you know agent's EmploeeID you probably can use function ExpandAgent[EmploeeID] to get list all agent groups the agent is member of.
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