Author Topic: IVR and WDE  (Read 442 times)

Offline saugortgarcia

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« on: March 12, 2018, 09:39:48 PM »

We have the following scenario:
- An agent receive a call (WDE),
- then in some cases the agent have to make a confer to an IVR (GVP) to make client do some gestion (example, confirm with a PIN)
- the ivr update user data, then left the call.

What we have got so far:
- IVR conference works quite right. The IVR update userdata and WDE show new user data.

What is not working:
- As soon IVR left the confer, the attached data is reversed to previous value.

Have you done something similar?


Offline cavagnaro

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Re: IVR and WDE
« Reply #1 on: March 12, 2018, 10:07:42 PM »
Check what is updating those values again...can't be like magic. SIP Server will tell you that, who sent the last update command and check the logic in that point

Offline hsujdik

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Re: IVR and WDE
« Reply #2 on: March 12, 2018, 11:22:02 PM »
check the options use-data-from, consult-user-data and merged-user-data for the T-Servers/SIP Servers involved. I believe some of those can be overriden via Strategy so you don't even need to change it as application-level