Author Topic: Genesys Pure Connect Vs Genesys Pure Engage  (Read 3210 times)

Offline Noufal

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Genesys Pure Connect Vs Genesys Pure Engage
« on: March 21, 2018, 03:10:32 PM »
Hi All,


What is the difference Genesys Pure Connect and Genesys Pure Engage

Regards

Offline catanirex

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Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #1 on: March 21, 2018, 05:23:49 PM »
Genesys Pure Engage = Genesys software
Genesys Pure Connect = Interactive Intelligence software

Offline Genesys CTI Guy

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Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #2 on: March 23, 2018, 09:19:22 PM »
To be clear also Pure Engage encompasses the full functionality of the traditional suite vs the more limited functions of a Pure Connect - that said, itís also horses for courses and Pure Connect is an excellent platform and easier to manage if your needs fit the platform capabilities. Not everyone needs to boil the ocean and have ultimate sophistication and flexibility.

Offline victor

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Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #3 on: March 27, 2018, 04:30:10 PM »
Genesys Pure Connect is pure interactive intelligence.

Genesys Engage is your standard Genesys you have known until now. Even better.

IMHO Genesys Pure Connect does not do justice to Genesys framework and, if anything, undermines Genesys cloud strategy that was supposed to be built on top of Genesys SIP server. Moving forward, I suspect one of them is going to be dropped. I suspect Genesys Engage did not make it fully to cloud due to Interactive Intelligence starting to really grab the market share due to its simplicity and low cost, and Genesys was forced to acquire it. I can be completely wrong (and probably am), but Genesys Connect based on ININ was supposed to be a stopgap measure until Genesys SIP has evolved to being capable of offering a pure cloud UX experience without a prolonged deployment.

The whole PureConnect feels like Genesys Express all over again, where Genesys was forced to do something with Alcatel products, only unlike Genesys Express this one seems to have taken a hold and is really undermining its own user base. With Amazon Connect on horizon and a plethora of other cheaper call center packages, I doubt Genesys Connect converting a lot of non-Genesys users to it, and is instead cannibalizing its own market.

All of this is my speculation of course, but judging by how low-cost no-frills Pure Connect is squeezing the existing Genesys deployments, I suspect that the strategy backfired, and PureConnect will be slowly phased out over the years and be replaced by Genesys Engage or whatever its future iteration is.

I sincerely hope I am wrong, and I look forward to being corrected.

Offline shivabharat

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Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #4 on: February 06, 2020, 05:49:10 PM »
Couldnt resist from replying.

This prediction is absolutely correct. With the recent name change its clear that Genesys cloud is the way forward. hearing news that pure connect will be discontinued by 2023.

Offline cavagnaro

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Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #5 on: February 07, 2020, 12:38:04 AM »
PureConnect was doomed since its start.
And Cloud is good but not enough for everyone...yet.
There are many important things that still need a local installation, sometimes it is impossible to escape from those situations.


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Offline jarrod

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Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #6 on: May 13, 2020, 05:24:44 AM »
Victor was on the money with that one.

Genesys is pushing all the partners to sell cloud first. It is still ok to sell Engage under a subscription model but the margins are not as nice as cloud. Selling the traditional Engage as Capex (none subscription, aka traditional model) offers a much lower margin. Of cause, the partner can sell anything but the margin drives behavior.

This is a reflection of their midset, cloud is the future but Engage will always be around in some capacity at least. Others will fade away in time, might be a long time.
InProd is a DevOps, auditing, configuration management and license reporting solution for Genesys PureEngage. Learn how to speed up deployments by creating reusable changes  www.inprod.io

Offline genesysguru

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Re: Genesys Pure Connect Vs Genesys Pure Engage
« Reply #7 on: May 16, 2020, 11:20:55 PM »
Genesys Product Management really caused some confusion here!

Genesys Cloud I believe is Genesys Pure Cloud aka ININ. https://www.genesys.com/genesys-cloud -> page title "Genesys PureCloud Platform".  It is host on AWS and this link

https://aws.amazon.com/marketplace/pp/Genesys-Genesys-Cloud/B0821SX4BH -> https://help.mypurecloud.com/articles/contact-purecloud-care/

Genesys Engage is "proper" Genesys and is available on-premise or cloud. It is the evolution of HPE and WWE/Web Services are at the heart of it? Also it is hosted on Microsoft Azure based on this:

https://news.microsoft.com/2020/01/23/microsoft-and-genesys-expand-partnership-to-help-enterprises-seize-the-power-of-the-cloud-for-better-customer-experiences/

Anybody care to agree or disagree with the above?

So are we saying Genesys are pushing Genesys Cloud aka ININ (which we all think will be EOL) because it is an easy sell at the moment. Then what?