Hi, Under URS logs i can see a RequestSingleStepTransfer coming from GVP. Iv'e attached a part of the URS log here,
I hope it helps(Obviously iv'e change the sensitive info:
request to 65203(TServerSIP_T1/TServerSIP_T1_2) message RequestSingleStepTransfer
AttributeReferenceID 1646
AttributeReason [14] 00 01 01 00..
'RTR' 110
AttributeExtensions [29] 00 01 00 00..
'CUSTOMER_ID' 'Environment'
AttributeOtherDN '705201'
AttributeConnID 018a02bf338230c5
AttributeThisDN '100002'
..sent to BSXXXTEST:3000(fd=620)
_A_I_018a02bf338230c5 [0E:04] ----------->ARRIVAL
10:33:02.261_I_I_018a02bf338230c5 [09:04] <<<<<<<<<<<<suspend interp(ROUTING), func:Default timers:00000
10:33:02.261 Std 04502 Cannot connect to TServer 'InteractionServer' at host 'BSMM-TEST', port 4420, reason 'unknown'
10:33:02.261_G_I_ [0F:08] SERVER InteractionServer(0000000002829b60 0 1 1) tried: 0 0000000002829b60 0000000002829b60
received from 65203(TServerSIP_T1)BSXXXTEST:3000(fd=) message EventAttachedDataChanged(refid=1645)
10:33:02.354_T_I_018a02bf338230c5 [14:32] EventAttachedDataChanged is received for ts TServerSIP_T1[SIP_T1] (this dn=100002, refid=1645)
received from 65203(TServerSIP_T1)BSXXXTEST:3000(fd=) message EventReleased
AttributeCallState 0
AttributeCallType 2
AttributePropagatedCallType 2
AttributeCallID 198
AttributeConnID 018a02bf338230c6
AttributeCallUUID '6UCQ2HJOQD117635K5S9AMRSDO000066'
AttributeUserData [573] 00 16 00 00..
'RP_NAME' 'סיוע משפטי'
'gggAgent_SUM' '
MOJXXX@StatServer_UR.GA--1'
'var_callinglistname' 'MJXXX'
'var_cbpriority' '120'
'var_chosenservice' 'piq'
'var_dnis' '705201'
'var_lang' 'he-IL'
'var_origip' '705201'
'var_target1' '
MXXX@StatServer_UR.GA'
'var_ewtthreshold' '1'
'var_returntarget' 'sip:705201@'
'GVP_APP' '165100'
'ConnectionID' '018a02bf338230c6'
'CALL_SOURCE' 'CB'
'var_ani' '0546XXXXXX'
'var_playewt' 'false'
'var_playpiq' 'true'
'var_playcb' 'true'
'var_piq' '0'
'var_ewt' '10'
'RTargetAgentGroup' 'MOJXXX'
'RPVQID' 'LPG4VLN4NP673F6RONECNAHP9O00003E'
AttributeDNIS '705201'
AttributeANI '0546XXXXXX'
AttributeThisDN '100001'
AttributeThisDNRole 2
AttributeThisQueue '705201'
AttributeOtherDN '0546XXXXXX'
AttributeOtherDNRole 1
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 1
AttributeTimeinSecs 1526542382 (10:33:02)
AttributeTimeinuSecs 791000
AttributeEventSequenceNumber 000000000001b536
10:33:02.791_T_I_018a02bf338230c6 [14:0c] EventReleased is received for ts TServerSIP_T1[SIP_T1] (this dn=100001)
_T_I_018a02bf338230c6 [14:0a] del DN (TServerSIP_T1[SIP_T1] 100001 00000000028cfd90) controlled=0 calluuid=1 cleanup=0(ref.id=0)
10:33:02.791_M_I_018a02bf338230c6 [17:11] VQ 00000000029750b0 first available call: none, reason=(0)hold
_T_W_018a02bf338230c6 [14:0a] there is no DNs for call, selfdestruction(15)
You can see the ConnID is changing mid log
I am also getting this error in logs:
received from 65203(TServerSIP_T1)BSXXXTEST:3000(fd=) message EventError
(Call has disconnected)
AttributeClientID 28599
AttributeThisDN '100001'
AttributeConnID 018a02bf338230ce
AttributeOtherDN '705201'
AttributeExtensions [29] 00 01 00 00..
'CUSTOMER_ID' 'Environment'
AttributeReason [14] 00 01 01 00..
'RTR' 110
AttributeReferenceID 1746
AttributeErrorMessage 'device disconnected'
AttributeErrorCode 237
AttributeTimeinSecs 1526547398 (11:56:38)
AttributeTimeinuSecs 964000
AttributeEventSequenceNumber 000000000001bf10
11:56:38.964_T_E_ [14:0c] EventError is received for ts TServerSIP_T1[SIP_T1] - device disconnected
11:56:38.964_A_E_018a02bf338230ce [14:32] <-----------ERROR
11:56:38.964 Std 21003 interaction 018a02bf338230ce routing error 0237 device disconnected
_T_W_018a02bf338230ce [0E:0f] emergency: delete call due to this error
11:56:38.964_T_I_018a02bf338230ce [14:02] sending event 58 for vq VQ_MOJXXX (39 0 1 1526387137 157 5)