Author Topic: Calls returning after GVP treatment are treated as new calls.  (Read 530 times)

Offline Yogevo

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Re: Calls returning after GVP treatment are treated as new calls.
« Reply #15 on: May 18, 2018, 05:22:38 PM »
I do not understand why you use transfer within IVR if this can be achieved easily via URS centric mode. However, try to post entire T-Server log to find out the root-cause of the release.

Both of our environment production and development are GVP centric. And we use a before and After IVR strategies for all our CC. The reason is we have migrated many CCs from our old Genesys 7.2 environment to the new 8.1 one, so we kept the overall scheme.
And I wasn't at the organization when the desicion was made.

Regardless ill post the log when I get back to the office.