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Author Topic: How to get the agent availability details in the particular agent group  (Read 1294 times)

Offline svivekkumaran

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How to get the agent availability details in the particular agent group
« on: May 24, 2018, 07:56:40 AM »
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How to get the agent availability details in the particular agent group in the Chat SCXML development
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Offline Rutger

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Re: How to get the agent availability details in the particular agent group
« Reply #1 on: May 24, 2018, 01:59:01 PM »
We are checking for the amount of agents logged in on an agent group:

varStatAgentsLoggedIn = _genesys.statistic.sData(varAgentGroup, 'StatAgentsLoggedIn');
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