Poll

What's your biggest challenge or frustration with the Genesys platform?

Stability
0 (0%)
Config Maintenance
0 (0%)
Change Management
0 (0%)
Troubleshooting Complexity
3 (33.3%)
Reporting
3 (33.3%)
Other
3 (33.3%)

Total Members Voted: 9

Voting closed: June 19, 2018, 03:48:28 AM

Author Topic: What's your biggest challenge or frustration with the Genesys platform?  (Read 332 times)

Offline fulcrum

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I'm interested in helping develop solutions for the biggest problems we face as Genesys users.
What's yours?

Offline Janis

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Too many third party components, gaps in documentation.

Offline fulcrum

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Thanks Janis!

Offline Noufal

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No proper documentation

Offline cavagnaro

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I must agree that even documentation is good, it has its problems, like missing parameters, missing documentation for new products (launch it, they will come...yeah right...) and will have issues at installation and support, wrong code snipets, etc. etc.


Offline fulcrum

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Thank much, keep 'em coming please! I'd like to get at least 50-100 data points on the poll if possible.

Offline Kubig

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Documentation is general issue/topic for all software oriented companies I guess. I agree that sometime the documentation is not quite clear and you have to search for particular information across entire product documentation, so it is more like empirical research than basic searching for "words".

From my point of view, Genesys as an environment is mainly made up/formed by the people who do that.
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline Jones

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Documentation (often spread across the entire platform, difficult to find, no clear examples)
Reporting (Infomart lacking templates for instance, Pulse not having enough possibility for customizing)
Search (not being able to filter your interaction search in WDE)
« Last Edit: June 14, 2018, 09:07:41 PM by Jones »

Offline Kubig

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Quote
Search (not being able to filter your interaction search in WDE)
What's problem do you have with searching? It is working properly (except sorting  :) )
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline n3vek7

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    • ITKB
I agree with the documentations part (missing options, not clear for some architecture, etc.).
Especially when it comes to third party docs... damn that's a black box except for some options (I won't name a few GPlus Adapter here)
Other than that, I'd say the maintenance part...

Offline zwerg82

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I would add GAX.
CME was easy and self-explaining, GA was ok but GAX is still missing to many functionalities, so there are at least 2 Admin Tools in use.
Rumours are even spread that Genesys is working on a GAX replacement.
Maybe .Net and no longer Java :-)

GAX is consuming way to much resources, especially in combination with Pulse.


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