In Composer in a "Screen interaction" block, you have 3 options for using screening data:
[list]
[li]Select UCS to have Classification Server take the screening data from the UCS Database. Leave the Value field empty.[/li]
[li]Select User Data to have Classification Server take screening data from the UCS Database. Leave the Value field empty.[/li]
[li]Select Variable to have Classification Server take the screening data from a variable. Select the variable.[/li]
[/list]
Currently we use the first option "UCS".
The issue here is that we received a lot of emails, where our email addresses are in CC, and the TO header field is emtpy.
In Knowledge Manager (or KM GaX plugin), you can set a condition, based on the actual pop-client address, but when you have an email address that are part of other one (service@company.com will match also with service@company.com.au), this is a not doable situation.
Therefor I thought to check in Composer the TO field. If TO is empty, then copy CC field to TO field. This is working fine, but the Screen interaction block is taking the screening data from UCS currently). When no screeningrule match is found on the TO address, the email is routed to an exception queue. Screening can't be done directly on CC address.
1) I could do a DB block and overwrite the data in UCS (not a preferable option).
2) In the Screen Interaction block, you can choose for 'variable', but you can select only 1 variable. How is this working, because you want to let the screening check on To, CC, Subject, maybe body, etc.
maybe other approaches are available?
