IVR Profile - quick configure guide

[Sampa]

Hi all!

I already mounted the VM with the solution and I can already call other extensions.
I need to direct the call to the IVR Profile, but I can not do it. 

Would anyone have a quick configure guide?

I used genesys documents but I need something more objective.

thks!

[Kubig]

What IVR mode are you using (URS centric, In-front, behind switch)? In case, URS centric, you can map profile based on the KVP (gsw-ivr-profile-name or something like that) or mapping via DID.

[Sampa]

I can not tell you how I can only say that I did not install the URS solution.

Based on what I understood by looking at the manuals, I installed the minimum for GVP Solution >  MCP / RM / CCP / FM solution. 

[Kubig]

Ok and the model is? How do you reach IVR at this moment? What objects did you configure/create under switch?

[Sampa]

Yes, I created

Switch routing point (2000) and  extension (5000 and 5001).
DID Group
ProfileIVR.
Resource Mananger

[Kubig]

It cannot work, you have to create at least:

[list]
[li]VoIP service object[/li]
[li]DID mapping[/li]
[/list]

I do not understand why you created routing point if you do not have URS (routing engine) installed at all.

I strongly recommend read the available GVP/Genesys Media Server documentation where all type of deployments and installations are described in great details.

[vmc]

FM?  What version of GVP are you using?

Sent from my Redmi Note 3 using Tapatalk

[Sampa]

There are many elements and in the beginning my goal was to make it work because I just wanted to test my IVR applications.

Only then did I intend to delve into the framework.

But in the end ..

With more calm, I looked at the documentation and looking at another environment I got!

Thks for trying to help me ...

I have a Codec problem but I will search better and if I can not open a new question.

[victor]

CODEC problem should be simple to fix - post the log here!