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Setting up to meet requirements

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Author Topic: Setting up to meet requirements (Read 1366 times)

AJ Joubert

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Setting up to meet requirements

« on: June 27, 2018, 12:46:19 AM »

I am after some advice in the setting up of PureCloud WFM. I have team and location groupings that are virtual (not related to skills) and would like to schedule and manage based on location, more so than skill//
Queues are virtual, so staff can work from multiple sites. Also, I have back-office functions I want to include. I will upload their interaction volumes but need to know how to create these "queues"

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