Author Topic: Not Ready State per Channel (Read 2446 times)

Noufal · « **on:** July 02, 2018, 09:09:10 AM »

Dear Experts ,

i can not make any agents not ready state on specific channel . (voice or chat)

it works as all not per channel

Kubig · « **Reply #1 on:** July 02, 2018, 11:35:24 AM »

And what agent application do you use?

Noufal · « **Reply #2 on:** July 02, 2018, 12:40:25 PM »

Workspace Desktop Edition 8.5

Kubig · « **Reply #3 on:** July 02, 2018, 02:11:31 PM »

WDE is allowed to use channal as separate - try to read documentation - [b]agent-status.enabled-actions-by-channel[/b] option

Noufal · « **Reply #4 on:** July 03, 2018, 05:45:59 AM »

Dear Kubig

Thank you for your support , and i happy to share its working

Noufal · « **Reply #5 on:** July 03, 2018, 06:12:24 AM »

Dear ,

and i am trying to find option text direction for chat when they type its should come right to left (arabic customer)

cavagnaro · « **Reply #6 on:** July 03, 2018, 01:31:47 PM »

Don't mix questions please.
Check doc.genesyslab.com

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