speechminer issue

[Janis]

What does speech miner Platform log say about Index?

[Janis]

Here is the ULogger screenshot from fully working system where we just do not have screen recording. To make you sure that there is nothing to do with the error about Speech Miner UI.
https://failiem.lv/u/xxf8s7ze

[Kubig]

Main problem is the SM is not able connect to the RCS which is necessary to playback the recordings - check your SM configuration on recording tab and also check whether RCS is available for SM

[Janis]

It is not a problem at all We just do not have license for screen recording on this site.

I'm not asking for help this time. This is to help Nofaul to locate the reason of his problems.

[Kubig]

My post was not answer to your post, it is reaction to Noufal's problem 

[Janis]

I’m quite sure that it isn’t Noufal’s problem either. List of calls is not coming from RCS. It comes from index. RCS can make playback problems when single call is selected in the list.

[mao_dzen]

Can you send:
1. versions of MCP and GIR
2. Screen of SM UI (yeah it will show nothing)
3. ID of any sample call and matching logs including MCP and SM (debug level)
4. check if CLR enabled
5. SM config details

for the first look RPS able to post to IR so SM should show this call in UI. The most popular error with that, related to CLR.

About indexer: it means that this particular indexer is in passive state in case if you have two or more. You cannot do anything here if its only one - the same. Indexer not running all the time.
If you suspect any troubles with Index just stop SM and empty index folder.

[Noufal]

Thank you  for your kind response , it is been long pending issue so i request you to support me on remotely as i hope you can fix


could you check it in remotely

[Kubig]

Make a test (make an inbound call which will be recorded) and then post all logs (MCP, RPS, IRWS, all SpeechMiner submodules - web,index,interaction receiver,etc., RCS) covering your test