SIP Server - Disable Second Call

[cavagnaro]

Hi guys,
Any way to disable at SIP Server or DN level (prefered) the second incoming call? Meaning, if user has already one call, don't send a second one or don't allow the INVITE to it.

[hsujdik]

Use the COS "reject-call-in-call" = true

[zwerg82]

Not sure I got your question, but usually no second call should be sent if the agent is busy.

Can you explain a little bit more?


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[cavagnaro]

[quote author=zwerg82 link=topic=11094.msg50480#msg50480 date=1534883036]
Not sure I got your question, but usually no second call should be sent if the agent is busy.

Can you explain a little bit more?


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[/quote]Yeah, URS but some other agent or administrative set can directly call too.

[cavagnaro]

[quote author=hsujdik link=topic=11094.msg50479#msg50479 date=1534882919]
Use the COS "reject-call-in-call" = true
[/quote]


Is it [font=Verdana][size=2px]reject-call-in-call or [/size][/font][font=Verdana][/size][size=2px]reject-call-incall?[/size][/font]

[hsujdik]

reject-call-incall. Sorry

[cavagnaro]

Thanks!