Forwarding an email including CC details

[LucasPenen]

Hi,
I have a contact center with email channel, and in some cases the agents recieve mails there have CC (carbon copy) email accounts linked to that mail.
So, when the agents need to forward that mails, the body of the forward copy the body of the original mail, the date, and from account, but not the CC emails accounts linked to that interaction.

There are any way from the configuration to include the CC emails account at forwarding email from WDE?

If not, there are any way to do that with a Custom Module of the WDE?

I hope you can help me!

Thanks Lucas

[cavagnaro]

What do you mean?
You want to auto populate those fields? Then no. Because as an email, a forward is a new email.

[LucasPenen]

I want to keep the cc accounts writed on the body of the forward.

[cavagnaro]

Then no. It is a custom feature you want.
Not even email clients do that automatically

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