Author Topic: CX Insights 9.0  (Read 769 times)

Offline zwerg82

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CX Insights 9.0
« on: August 29, 2018, 05:31:35 AM »
Hi all,

has anybody already deployed CX Insights yet?
If so, can you share your experiences with it compared to GI2?

Thx
« Last Edit: August 29, 2018, 12:07:27 PM by zwerg82 »

Offline OXE_4400

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Re: CX Insights 9.0
« Reply #1 on: September 22, 2018, 04:22:34 PM »
Genesys CX Insights 9.0 User's Guide, release notes was published just yesterday.
Deployment guide not yet, so need to wait a little more.
As far as I know it should be announcement about GCXI GA in closest time.

Offline vmc

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Re: CX Insights 9.0
« Reply #2 on: September 22, 2018, 04:41:39 PM »
Is it a complete new solution or still based around a BO universe?

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Offline OXE_4400

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Re: CX Insights 9.0
« Reply #3 on: September 24, 2018, 07:27:47 PM »
Nothing common with SAP BO. Its bassed on MicroStrategy 10.10

Offline cavagnaro

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Re: CX Insights 9.0
« Reply #4 on: September 24, 2018, 10:52:21 PM »
Damn...new DB map? Is it any good? Easier to handle?


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Offline zwerg82

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Re: CX Insights 9.0
« Reply #5 on: September 29, 2018, 04:41:29 PM »
Deployment guide is available quiet some time. Just search for it, itís not listed. (Customer Experience Insights)
Itís Microstrategy and based on Docker/Kubernetes. In addition itís only supporting PostgreSQL for now.

Thatís a little bit frustrating as if you use Oracle as the main db due to Linux deployments you now have to manage Postgres in addition. If you want to use speechminer as well you have MSSQL.



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Offline OXE_4400

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Re: CX Insights 9.0
« Reply #6 on: November 28, 2019, 07:54:20 PM »
What is default password for GCXI administrator?
Or let's say where is published in official technical docs? Can't find it.

Offline borkokrz

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Re: CX Insights 9.0
« Reply #7 on: November 28, 2019, 08:33:20 PM »
There isn't any default password. You have to setup this manually during loading configuration and variables into Kubernetes. Password is specified in gcxi.properties file, in line:
MSTR_PASSWORD=[ToBeChanged: MSTR_PASSWORD]

https://docs.genesys.com/Documentation/GCXI/9.0.0/Dep/GCXIInstallProd, section Procedure: Enter database information in the properties file

Offline ynlyst

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Re: CX Insights 9.0
« Reply #8 on: December 05, 2019, 03:07:31 PM »
Oh, it is new BI tool. Genesys provide you the images to run. so it is fast in term of deployment.