cannot resolve Queue name while starting chat

[gen_den]

Hi Experts,

I am trying to initiate chat using postman and I am using ChatV2 API to start the chat. However it always fails with error in ixn logs saying "Cannot Resolve Queue Name".

GMS version: 8.5.200.07
Chat version : 8.5.203.09
ixn server: 8.5.108.05

- Endpoint is configured in Chat server with Queue name
- Same Queue is present in Script object
- Same Queue is referred in business process

I am not sure why Interaction server cannot see the queue and rejects the chat request.

--

IXN logs:
--------------

2018-09-15T08:00:23.015 Trc 26015 Received message 'RequestSubmit' ('101') from client 'Chat_Server_1' - Media server:11:1524, message attributes:
attr_user_data [list, size (unpacked)=1148, user data may be hidden] =
attr_received_at [str] = "2018-09-15T07:00:17Z"
attr_is_online [int] = 1
attr_tenant_id [int] = 1
attr_queue [str] = "[b]async-chat-greet-queue[/b]"
attr_prnt_itx_id [str] = ""
attr_itx_subtype [str] = "InboundNew"
attr_itx_id [str] = "00022aDP0ABK0059"
attr_itx_type [str] = "Inbound"
attr_media_type [str] = "chat"
attr_ref_id [int] = 1070006

2018-09-15T08:00:23.124 Trc 23102 Cannot resolve queue for submit while processing request 'RequestSubmit' from client 11:1524, reference id: 1070005
2018-09-15T08:00:23.140 Trc 26016 Sending message 'EventError' ('126') to client 'Chat_Server_1' - Media server:11:1524, message attributes:
attr_ref_id [int] = 1070005
attr_error_code [int] = 91
attr_error_desc [str] = "[b]Cannot resolve queue for submit[/b]"

2018-09-15T08:00:23.140 Trc 23102 Cannot resolve queue for submit while processing request 'RequestSubmit' from client 11:1524, reference id: 1070006
2018-09-15T08:00:23.140 Trc 26016 Sending message 'EventError' ('126') to client 'Chat_Server_1' - Media server:11:1524, message attributes:
attr_ref_id [int] = 1070006
attr_error_code [int] = 91
attr_error_desc [str] = "Cannot resolve queue for submit"

Any suggestions what else can be checked ?

Thanks

[hsujdik]

First thing I would personally check is if the Interaction Server was actually notified that this queue was created (not a valid action if you already attempted to restart Interaction Server) and if the user it is associated with (usually “SYSTEM”) has read permissions for that object

[GenesysNewbie]

AK
When using email you define in and out queues. Maybe you need to define same or similar stuff for chat.
This is Emailserver , WDE, you will need to doubel check Chat and WDE.
Hope this can be usefull for you