Author Topic: cannot resolve Queue name while starting chat  (Read 98 times)

Offline AK

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cannot resolve Queue name while starting chat
« on: September 15, 2018, 04:08:16 PM »
Hi Experts,

I am trying to initiate chat using postman and I am using ChatV2 API to start the chat. However it always fails with error in ixn logs saying "Cannot Resolve Queue Name".

GMS version: 8.5.200.07
Chat version : 8.5.203.09
ixn server: 8.5.108.05

- Endpoint is configured in Chat server with Queue name
- Same Queue is present in Script object
- Same Queue is referred in business process

I am not sure why Interaction server cannot see the queue and rejects the chat request.

--

IXN logs:
--------------

2018-09-15T08:00:23.015 Trc 26015 Received message 'RequestSubmit' ('101') from client 'Chat_Server_1' - Media server:11:1524, message attributes:
   attr_user_data [list, size (unpacked)=1148, user data may be hidden] =
   attr_received_at [str] = "2018-09-15T07:00:17Z"
   attr_is_online [int] = 1
   attr_tenant_id [int] = 1
   attr_queue [str] = "async-chat-greet-queue"
   attr_prnt_itx_id [str] = ""
   attr_itx_subtype [str] = "InboundNew"
   attr_itx_id [str] = "00022aDP0ABK0059"
   attr_itx_type [str] = "Inbound"
   attr_media_type [str] = "chat"
   attr_ref_id [int] = 1070006

2018-09-15T08:00:23.124 Trc 23102 Cannot resolve queue for submit while processing request 'RequestSubmit' from client 11:1524, reference id: 1070005
2018-09-15T08:00:23.140 Trc 26016 Sending message 'EventError' ('126') to client 'Chat_Server_1' - Media server:11:1524, message attributes:
   attr_ref_id [int] = 1070005
   attr_error_code [int] = 91
   attr_error_desc [str] = "Cannot resolve queue for submit"

2018-09-15T08:00:23.140 Trc 23102 Cannot resolve queue for submit while processing request 'RequestSubmit' from client 11:1524, reference id: 1070006
2018-09-15T08:00:23.140 Trc 26016 Sending message 'EventError' ('126') to client 'Chat_Server_1' - Media server:11:1524, message attributes:
   attr_ref_id [int] = 1070006
   attr_error_code [int] = 91
   attr_error_desc [str] = "Cannot resolve queue for submit"

Any suggestions what else can be checked ?

Thanks

Offline hsujdik

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Re: cannot resolve Queue name while starting chat
« Reply #1 on: September 16, 2018, 12:39:33 AM »
First thing I would personally check is if the Interaction Server was actually notified that this queue was created (not a valid action if you already attempted to restart Interaction Server) and if the user it is associated with (usually “SYSTEM”) has read permissions for that object

Offline GenesysNewbie

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Re: cannot resolve Queue name while starting chat
« Reply #2 on: September 21, 2018, 12:28:36 AM »
AK
When using email you define in and out queues. Maybe you need to define same or similar stuff for chat.
This is Emailserver , WDE, you will need to doubel check Chat and WDE.
Hope this can be usefull for you