" /> call forward to an external number - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: call forward to an external number  (Read 1784 times)

Offline Noufal

  • Full Member
  • ***
  • Posts: 106
  • Karma: -6
call forward to an external number
« on: September 18, 2018, 11:54:43 AM »
Advertisement
How we can forward the call to external number if agent logged off (no agent available )
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: call forward to an external number
« Reply #1 on: September 18, 2018, 12:44:28 PM »
? At strategy go to the red port and then route to external number


Enviado de meu E6633 usando o Tapatalk

Logged

Offline GenesysNewbie

  • Full Member
  • ***
  • Posts: 225
  • Karma: -1
Re: call forward to an external number
« Reply #2 on: September 20, 2018, 03:14:52 PM »
Noufal

You can do default routing or maybe configure forwarding feature. So if the call reach some extension and teh agent is not there it will be automatically send to other number.

I see this kind of configuration is a client, it works fine.

Hope this help you.
Logged

Offline Noufal

  • Full Member
  • ***
  • Posts: 106
  • Karma: -6
Re: call forward to an external number
« Reply #3 on: September 25, 2018, 11:43:01 AM »
could please tell me in more detail
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: call forward to an external number
« Reply #4 on: September 25, 2018, 01:18:52 PM »
As Cavagnaro said, just use the red (output) port and TRoute function.
Logged
Pages: [1]   Go Up
« previous next »