Author Topic: Can we apply filter to Transfer Made Statistic  (Read 240 times)

Offline PFCCWA

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Can we apply filter to Transfer Made Statistic
« on: October 24, 2018, 08:11:06 PM »
Hello,

I have applied a filter to the N_Transfer_Made but the call is not counted for this.
The normal N_Transfer_Made statistic is counted in same call.

what I think is occurring is that the userdata not does not appear against the original connid.
when the consultation is initiated, a new connid is generated- during which time the userdata is generated.  it is a value from this userdata that I use to apply as a filter to the transfer made statistic.

I know the filter works as I applied the same filter to the n_consult statistic and it is counted.

Call flow as below:
Call Inbound to Agent 01 (connid 001).
Agent 01 initiates consult via Route Point (connid 002 is generated for consult leg).
Routing strategy adds KVP (connid 002).
Call routed to Agent 02 (eventestablished in connid 002).
Agent 01 completes transfer (eventreleased under connid 001 and 002).  KVP is present for eventreleased under connid 002 but not under eventreleased for connid 001.

N_Transfer_made counted for agent 01.
N_Transfer_Made_incFilter not counted for agent 01.

We use multi-site T-Servers.
CCA (Datasourcer/datamart).
CCPulse.
URS.
Statserver.

All version 8.1

thanks,

Offline cavagnaro

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Re: Can we apply filter to Transfer Made Statistic
« Reply #1 on: October 24, 2018, 09:13:42 PM »
Logs...sir...logs
I think you already know the dynamics in order to be able to help you

Online hsujdik

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Re: Can we apply filter to Transfer Made Statistic
« Reply #2 on: October 24, 2018, 11:16:24 PM »
You should probably take a look on TServer options "consult-user-data" and "use-data-from". You probably would want to set them to "joint" and "active", but please review the options descriptions prior applying it since it changes a lot of how User Data behaves in cases of consultation and 2-step-transfer.

Offline cavagnaro

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Re: Can we apply filter to Transfer Made Statistic
« Reply #3 on: October 25, 2018, 12:12:15 AM »
Ouch...those can hurt if no proper control validated at all call scenarios...be careful