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Author Topic: Changing Media Type of a Interaction  (Read 1333 times)

Offline genesyslearner

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Changing Media Type of a Interaction
« on: November 21, 2018, 12:30:07 PM »
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Hi Experts,

Is there a way to change the media type of the Interaction?
I want to explore the possibility , if an interaction from SMS server with mediaType = sms can be changed to mediaType = chat or vice-versa by manually updating its mediaType.

Please help me with your suggestions?
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Offline Kubig

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Re: Changing Media Type of a Interaction
« Reply #1 on: November 21, 2018, 01:49:02 PM »
I do not think so it is possible at all. The media type must be declared before create the interaction in the system
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Offline cavagnaro

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Re: Changing Media Type of a Interaction
« Reply #2 on: November 21, 2018, 02:22:51 PM »
Not possible but as Kubig says, maybe you can create a new interaction (which it is) based on the fields of the current one
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