Hello, im currently trying to configure my WDE to show the number of calls in queue on the gadget next to kpis(we have the callcenter stats viewing disabled). I have taken the following actions:

-Creating the following statistic in statserver:

[CurrNumberWaitingCalls]

Category = "CurrentNumber"

Description = "Current number of calls in Queue"

Formula = "DCID"

MainMask ="CallWait"

Objects = "Queue, RoutePoint, GroupQueues"

Subject = "DNAction"

-Creating the following section in my WDE application:

[NumeroLlamadasCola]

description = "Numero de llamadas en cola"

refresh-time = "1"

statistic-name = "CurrNumberWaitingCalls"

statistic-type = "Queue"

Created in AllAgents group (script 1=1 to include all agents)

[interaction-workspace]

gadget-statistics.displayed-call-center-statistics = "NumeroLlamadasCola"

gadget-statistics-displayed-kpis = "TiempoConversacion_180_360,TiempoACW,TiempoLogado,TotalNotReadyStatusTime"

*(the kpis with agent stats which are allready showing)*gadget-statistics.show = "True"

kpi.displayed-kpis "TiempoConversacion_180_360,TiempoACW,TiempoLogado,TotalNotReadyStatusTime"

*(the kpis with agent stats which are allready showing)*kpi-refresh-time = "10"

statistics.displayed-statistics = "NumeroLlamadasCola"

statistics.queues = "$Agent.LoginQueue$"

Yet it is not showing the stats, only the 4 i had previously configured, am i missing something? I would greatly appreciate any help, since at this point ive tried everything it came to my mind

Other things i tried:

-changing statistic-type = "Queue" to statistic-type = "GroupQueues" and statistics.queues = "$Agent.LoginQueue$" to the corresponding variable for group dn

-adding the stat NumeroLlamadasCola to gadget-statistics-displayed-kpis and kpi.displayed-kpis

-creating another test WDE application from scratch and copying configuration

Would you guys have any idea on how to proceed with this? Many thanks in advance