Author Topic: Tracing Hold and other telephone relate events in TServer 7.5 logs.  (Read 94 times)

Offline Gef Buneri

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Hi all,
I'm working on a parsing script from TServer logs to reach the goal to relate all intermediate Agent actions on a call, between the start and the end of a call (call, transfers, etc.); for this purpose I'm reading TServer logs, but I have doubts on some points.

I.e., is this case of a hold action a real hold? 'cause after some milliseconds I find that "event held ignored":

10:07:55.320 Trc 04541 RequestHoldCall received from [19] (00000d16 Gplus adapter ip.ip.ip.ip:port)
message RequestHoldCall
   AttributeThisDN   'STATION_NUMBER'
   AttributeConnID   009c02c0df5612eb
   AttributeReferenceID   1011
10:07:55.320 Int 04543 Interaction message "RequestHoldCall" received from 19 ("Gplus adapter")
@10:07:55.3207 [gctmi] Distributing request RequestHoldCall
@10:07:55.3207 [asai] Party [009c02c0df5612eb:STATION_NUMBER,sc,tDN,rDST,lINT] (reqHoldCall)
   TP_AsaiData
   FACILITY  CRV:3bc9
   Facility: INVOKE
   InvokeId: 3
   Operation: TP_SelectiveHold
   CallID: 14053
@10:07:55.3207 [>>] 08 00 00 17 08 02 3B C9 62 96 1C 0F 91 A1 0C 02 01 03 02 01 85 40 04 10 02 36 E5
@10:07:55.3358 [<<] 08 00 00 0E 08 02 BB C9 62 96 1C 06 91 A2 03 02 01 03
   TP_AsaiData
   FACILITY  CRV:bbc9
   Facility: RETURN_RESULT
   InvokeId: 3
@10:07:55.3359 [asai] (processRtrnRsltHoldCall)
@10:07:55.3359 [gctmi] request RequestHoldCall deactivated in reqMgr
@10:07:55.3359 [gctmi] TMsg [EventHeld()] distributing to model
@10:07:55.3360 [gctmi] Call [009c02c0df5612eb/36e5,sES,t1M,l1] distributing EventHeld
@10:07:55.3360 [gctmi] Call [009c02c0df5612eb/36e5,sES,t1M,l1] processHeld
@10:07:55.3360 [gctmi] Party [009c02c0df5612eb:STATION_NUMBER,sc,tDN,rDST,lINT] processHeld
@10:07:55.3360 [gctm] Party [009c02c0df5612eb:STATION_NUMBER,sc,tDN,rDST,lINT] Changing state to e
@10:07:55.3361 [gctmi] request RequestHoldCall removed from reqMgr
@10:07:55.3361
  • 7.5.011.04 distribute_response: message EventHeld

   AttributeEventSequenceNumber   0000000005075979
   AttributeTimeinuSecs   336156
   AttributeTimeinSecs   1543482475 (10:07:55)
   AttributeExtensions   [19] 00 01 02 00..
      'UCID'   bin: 00 01 36 E5.. (len=8)
   AttributeOtherDN   'NUMBER'
   AttributeThisDNRole   2
   AttributeThisDN   'STATION_NUMBER'
   AttributeNetworkDestDN   'GVP::601'
   AttributeANI   'NUMBER'
   AttributeDNIS   'NUMBER'

@10:07:55.3363 [ISCC] Debug: Translate: 'NUMBER' -> ''; result 1 ()
10:07:55.336 Int 04544 Interaction message "EventHeld" generated

10:07:55.336 Trc 04542 EventHeld sent to [19] (00000d16 Gplus adapter ip.ip.ip.ip:port)
10:07:55.336 Trc 04542 EventHeld sent to [13] (00000003 ocserver ip.ip.ip.ip:port)
10:07:55.336 Trc 04542 EventHeld sent to [16] (00000006 ods_statserver ip.ip.ip.ip:port)
10:07:55.336 Trc 04542 EventHeld sent to [15] (00000005 ccp_statserver ip.ip.ip.ip:port)
10:07:55.336 Trc 04542 EventHeld sent to [14] (00000004 StatServer75URS ip.ip.ip.ip:port)
@10:07:55.3368 [<<] 08 00 00 26 08 02 B8 58 62 96 1C 1E 91 A1 1B 02 01 02 02 01 95 40 13 0C 06 FF 34 35 32 30 36 10 02 36 E5 96 44 01 82 47 01 86
   TP_AsaiData
   FACILITY  CRV:b858
   Facility: INVOKE
   InvokeId: 2
   Operation: EventReport
   ConnectedNum[1]: (local),'STATION_NUMBER'
   CallID[1]: 14053
   PartyId[1]: 2
   Event[1]: Hold
@10:07:55.3368 [asai] (processEvReportHold)
@10:07:55.3369 [gctmi] TMsg [EventHeld(STATION_NUMBER)] distributing to model
@10:07:55.3369 [gctmi] Call [009c02c0df5612eb/36e5,sES,t1M,l1] distributing EventHeld
@10:07:55.3369 [gctmi] Call [009c02c0df5612eb/36e5,sES,t1M,l1] processHeld
@10:07:55.3369 [gctmi] Party [009c02c0df5612eb:STATION_NUMBER,se,tDN,rDST,lINT] processHeld
@10:07:55.3369 [gctmi] Party [009c02c0df5612eb:STATION_NUMBER,se,tDN,rDST,lINT] EventHeld ignored, already in state.
-AP[308410]-<-12 @10:07:55.4855
-Ap[308410]->-12 @10:07:55.4855


Best regards,

Gef.