Author Topic: after call auto transfer to RP  (Read 83 times)

Offline Noufal

  • Jr. Member
  • **
  • Posts: 82
  • Karma: -4
after call auto transfer to RP
« on: December 03, 2018, 09:53:10 PM »
Hi,

How we can automatically transfer to Route point from DN after a call.

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 6758
  • Karma: 56332
Re: after call auto transfer to RP
« Reply #1 on: December 03, 2018, 09:57:47 PM »
Please, search the forum, discussed already.
Only available if using sip server


Enviado de meu E6633 usando o Tapatalk


Offline Noufal

  • Jr. Member
  • **
  • Posts: 82
  • Karma: -4
Re: after call auto transfer to RP
« Reply #2 on: December 03, 2018, 10:05:59 PM »
yes , i have it for inbound call but i need it outbound call from DN

after-call-divert-destination (not working for DN level)

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2508
  • Karma: 41
Re: after call auto transfer to RP
« Reply #3 on: December 04, 2018, 12:01:16 AM »
There is no out of box solution provided by Genesys at this moment. So, you have to develop your own solution or instruct agent to transfer clients directly to the targeted system/RP (suppose CSF or something like that)
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)