Unable to open email from interaction workspace

[CASANOVA]

Hi All,

Good Morning !

From past few days we are facing issue in emails where agents are unable to action emails from their workbins. we found ''ERROR tionOpenMediaCommand - MoveToWorkbinIdOpenMediaCommand id  Action aborted: The interaction is not accessible at this time'' error in the interaction workspace logs.

What could be the possible reason for these kind of errors

Thanks you.

[cavagnaro]

Check UCS and IXN logs
Can be that interaction has changed his status as being handled by someone else or strategy took control of it for route


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