SwitchName in Composer Voice Routing

[raza990]

Hello,

Anybody know what is the function in Composer to get switch name for voice routing application ?

I am using varSwitch = _genesys.ixn.interactions[system.InteractionID].location.media_server in my ECMA script but having error 😕


17:21:17.850 [T:4880] {ScxmlMetricEvalExpr:3} METRIC <eval_expr sid='KMB65GG3351ETETDAL4PC35TKS000009' expression='try {
                     
               //Retrieve Switch Name
                        varSwitch = _genesys.ixn.interactions[system.InteractionID].location.media_server;
                        
                        if(!isEmpty(varSwitch))
                        {
                           customLog('Switch is set to: ' + varSwitch);
                        }
                  ...' type='string' result='ERROR' />
                  

Is there any other function for this or I am doing something wrong 

[Brocious]

Can this be done at all? I thought it couldn't. Hopefully someone's able to help because this would be perfect for what I'm trying to do as well.

[hsujdik]

Have you tried

Code: [Select]

_genesys.ixn.interactions[0].location.media_server

instead of

Code: [Select]

_genesys.ixn.interactions[system.InteractionID].location.media_server


[raza990]

The script I mentioned in my case is the working one. The ORS logs wasn't showing the output value so I was confused. When use LOG block to print the value then can see that switch name is coming