Author Topic: Show the view in InteractionOutboundEmail after Reply in InteractionInboundEmail  (Read 250 times)

Offline erykschubert

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Hello guys,

I have one question. I need to display/activate the view (including one checkbox) in BundleCustomButtonRegion after an agent hits Reply during InteractionInboundEmail. When the agent hits Reply, the InteractionInboudEmail changes into InteractionOutboundEmail, but this change is not seen inside of Condition in ViewActivator of my view. I guess the ViewActivator is not triggered, because there is no any new interaction, but just the one becomes another.

Do you have any ideas, how I could display my view in that region after the agent clicks Reply button?

Best regards,